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4.2 out of 5

"I requested and paid for a late check out for both rooms. Housekeeping did not get the notification, and knocked on one door at 8:00 a.m. and the oth ... " More

By a verified traveller on Sun 31 Dec 2023

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Hotel Description

3.5-star hotel near Chicago Riverwalk

Downtown Chicago stay

Within a 10-minute walk of this Downtown Chicago hotel, you'll find Chicago Riverwalk and Chicago Theatre. Millennium Park and Art Institute of Chicago are also within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the free on-the-go breakfast each morning.

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $197* Per night/room 31 Mar. - 1 Apr.

Suite, 2 Bedrooms

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Suite, 1 Bedroom, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, 1 King Bed with Sofa bed, City View (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Residence Inn by Marriott Chicago Downtown / River North ratings based on 11 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Residence Inn by Marriott Chicago Downtown / River North

Everyone (2) Couples (2) Family (3)
5 out of 5
I requested and paid for a late check out for both rooms. Housekeeping did not get the notification, and knocked on one door at 8:00 a.m. and the other door at 11:00 a.m. Otherwise, a great hotel!

Posted by on 31 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Ben

It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Thank you for sharing your experience with us. We promise to address the comments regarding your stay, as we strive to provide a perfect stay for all guests. We hope to be your choice hotel whenever your travels bring you back to Chicago! Thank you so much for the review and putting your trust in the Marriott brands and especially for choosing us when we know you have many options in the area. We hope to welcome you again soon. Sincerely, Ben Bluth Dual Operations Manager White Lodging

5 out of 5
Wonderful place to stay, friendly staff.

Posted by on 29 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Ben

On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you so much for the kind review and putting your trust in the Marriott brands and especially for choosing us when we know you have many options in the area. We love to hear our guests’ feedback and your review made our day. Thank you so much! We hope to welcome you again soon. Sincerely, Ben Bluth Dual Operations Manager White Lodging

4 out of 5
Appreciated the kitchen, room size, and security -- a quiet and restful stay

Posted by , from SHEBOYGAN on 3 Apr. 2022

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Comment from Hotel Management

14 Apr. 2022 by Wyll

On behalf of the entire hotel team, I want to thank you for sharing about your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Thank you so much for the kind review and putting your trust in the Marriott brands and especially for choosing us when we know you have many options in the area. We love to hear our guest’s feedback and your review made our day. Thank you so much and hope to see you soon again! We hope to welcome you again soon. Sincerely, Wylliam Becker Dual Operations Manager

5 out of 5
Very friendly staff and nice accomodations. I wish I could have stayed longer.

Posted by , from NORTHBROOK on 4 Mar. 2022

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Comment from Hotel Management

8 Mar. 2022 by Wyll

Thank you so much for the kind review and putting your trust in the Marriott brands and especially for choosing us when we know you have many options in the area. We love to hear our guest’s feedback and your review made our day. Thank you so much and hope to see you soon again!

5 out of 5
Great location

Posted by on 25 Jul. 2021

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Comment from Hotel Management

4 Aug. 2021 by General Manager

We love this location too! Come back soon.

5 out of 5
Stayed here twice, definitely recommend. The hotel is in a good location for walking to many things, and the train is close by if you need to travel farther. Rooms are good and there's plenty to eat and drink within walking distance.

Posted by on 6 Jul. 2021

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Comment from Hotel Management

7 Jul. 2021 by General Manager

Thank you for your kind review!

1 out of 5
Great hotel & very clean, just that the fridge in my room made an awful lot of noise all night long. Definitely didn’t get the best sleep because I had to get up every hr or so to open the fridge so the compressor wouldn’t make the noise.

Posted by on 16 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Judson

We apologize for the noise complaints and we will absolutely change it out. We hope you let us know when return and we will ensure you room is perfect.

5 out of 5

Posted by on 14 Feb. 2021

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Comment from Hotel Management

25 Feb. 2021 by Judson

Thank you for the review! Please come back soon.

1 out of 5
This location is old. The furniture has lent balls all over the pillows. The room ventilation is horrible. There's one huge vent in the bedroom blows down on your face. Then there's a smaller vent for the sofa room that stays stuffy very little air circulate in this room.

Posted by on 8 Sep. 2020

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Comment from Hotel Management

10 Sep. 2020 by Judson

Thank you for the feedback. We do apologize for what you experienced and we will begin investigating immediately.

5 out of 5
Love location. Only issue was the hot tub was broke. We came to swim and parents hang out in hot tub. Pool is cold

Posted by on 21 Jan. 2020

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Comment from Hotel Management

24 Jan. 2020 by Dual Front Desk Supervisor

Thank you for your response and feedback!

About the Residence Inn by Marriott Chicago Downtown / River North

Location 410 N Dearborn St, Chicago, IL 60654

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 1356 square feet (126 square meters) and includes conference space. A fitness center, multilingual staff, and concierge services are also featured at the business-friendly Residence Inn by Marriott Chicago Downtown / River North. Parking is available for a fee. This 3.5-star Chicago hotel is smoke free.

  • 270 guestrooms or units
  • 27 levels
  • Meeting rooms
  • 1356 sq ft of conference space
  • 126 sq m of conference space
  • Built in 2008
  • To-go breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Concierge
  • Convenience store
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: Grand Station (Red Line) (0.4 km / 0.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Residence Inn by Marriott Chicago Downtown / River North offers 270 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers and complimentary toiletries. This Chicago hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Dining room
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Holloway's - This cocktail bar serves dinner only.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Service animals are exempt from fees

Policies

This property charges a fee for parcel delivery and storage for registered guests. The hotel cannot be held responsible for lost or damaged goods.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 64.00 per night (in/out privileges)
  • Valet parking fee: USD 64.00 per night
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Residence Inn Marriott Aparthotel Chicago Downtown North River
  • Residence Inn Marriott Chicago Downtown River North Hotel
  • Residence Inn Marriott Chicago Downtown River North
  • By Marriott Chicago River
  • Residence Inn by Marriott Chicago Downtown / River North Hotel
  • Hotel Residence Inn by Marriott Chicago Downtown / River North
  • Residence Inn by Marriott Chicago Downtown / River North Chicago
  • Residence Inn by Marriott Downtown Chicago River North
  • Residence Inn Marriott Hotel
  • Residence Inn Marriott
  • Marriott Chicago River
  • Residence Inn by Marriott Chicago Downtown / River North Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.