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"Pros: I felt the location of the property was good and the staff welcoming, warm and friendly. The one dinner I had at the property was excellent.
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The Palms Hotel & Spa ratings based on 17 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for The Palms Hotel & Spa
Everyone (8)Couples (1)Family (2)
4 out of 5
Posted by Elizabeth on 11 Nov. 2023
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5 out of 5
Posted by Chiffon on 11 Sep. 2023
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5 out of 5
Posted by SHAZA, from OTTAWA on 1 Aug. 2023
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Comment from Hotel Management
31 Aug. 2023
by The Palms Hotel & Spa
Dear Shaza, thank you for your positive review!
4 out of 5
Pros: I felt the location of the property was good and the staff welcoming, warm and friendly. The one dinner I had at the property was excellent. My two times with breakfast was average food quality wise. Pool area was very nice and there is quick and easy access to the sand and the beach with lounge chairs and umbrellas.
Cons: FIXING YOUR ELEVATOR should be a priority with a near capacity hotel crowd. I waited up to 15 minutes each time I needed to use it. Valet Parking only option at $39/day. Very excessive. "Resort Fee" at $38/day on top of the room rate. If you are booking at a resort for a stay, shouldn't the "resort fee" be part of the room rate? Just a way to pass on additional costs to the guests and it comes across as underhanded and tacky. I realize this is not unique to this property or hotel. I just find it distasteful and cheap. The bathroom is nice and fairly spacious but there is a sink with little counter space and no place to put your toiletries without occupying the entire counter. If there was at least shelving or a vanity under the sink that would be very helpful. Finally, the pump bottles of soap, lotion and shampoo are really a disappointment. I know this is some attempt at a "green" push but these bottles are always annoying. With a "resort fee" of $38/day, provide your customers with quality items in their suites, including individual bottles of the above listed items and, heck, just for the fun of it, a bottle of water daily!
Posted by Dr. Kory M., from Encino on 17 Apr. 2023
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5 out of 5
Grounds (including pool), lobby, and room were beautiful and well maintained. Staff was very friendly and helpful.
Location is great, right on the Ocean Walk in Mid-Beach. Will definitely stay here again.
Posted by Kenneth on 31 Jan. 2022
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2 out of 5
The bathroom faucet was broken! When you lift the lever to turn on the water, the whole thing moved as if it was going to come off. You'd think that the cleaning staff must have noticed it when cleaning. We had to literally hold the faucet down to lift the lever and turn on the faucet. The shower door made a loud clicking sound when you open and close it-we thought the glass door was cracking at first.
And the tiny sink and automatic faucet behind the toilet seem to waste more water than it would save since it runs for really long time and there's no way to turn it off.
Lastly, the sudden automatic shutting off the lights in the room when people were in the room was unnerving because it felt like a power outage. It freaked me out.
Lastly, the dining experience was very good because of our waiter and the food was good. Overall, the place really needs some updating; it feels like a 3-star hotel rather than a 4-star.
Posted by Sun Mee on 9 Jan. 2022
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5 out of 5
Great proximity for walking, restaurant is excellent. I didn't like that I couldn't open a window and that none of the rooms have balconies.
Posted by Katherine, from Morgan Hill on 6 Oct. 2021
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Comment from Hotel Management
7 Oct. 2021
by Ana
Hi Katherine, we really appreciate your valued feedback! Thank you for staying with us.
5 out of 5
From the minute you step in, you're stress level drops!
So beautiful & relaxing
Posted by Carol Ann on 28 Sep. 2021
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Comment from Hotel Management
7 Oct. 2021
by Ana
Hi Carol Ann, thank you very much for your review! We are so glad to hear that you had a relaxing experience.
5 out of 5
The beach was close.
Posted by RODNEY J on 24 Sep. 2021
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Comment from Hotel Management
27 Sep. 2021
by Ana
Hi Rodney, thank you for your review! We are glad to hear that you enjoyed our location so close to the beach.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
