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Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel

4-star property
8686 Palm Pkwy, Orlando, FL 1-855-887-0424
3.3 out of 5
See all 13 travelocity Reviews

"Our entire trip was great and the staff were very helpful, friendly and pleasant. This trip was for the AAU Track and Field Championships and Vacatio ... " More

By a verified traveller on Sun 16 Jul 2023

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Hotel Description

Mediterranean hotel near Disney Springs™

In Orlando

Within 3 miles (5 km) of this hotel, you'll find Disney Springs™ and Walt Disney World® Resort. Orlando Vineland Premium Outlets and Disney's Typhoon Lagoon Water Park are also within 3 miles (5 km).

Business services

This hotel features an outdoor pool, a gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Self parking, a terrace, and express check-in are also offered.

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $118* Per night/room 24 Apr. - 25 Apr.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel ratings based on 13 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel

Everyone (1) Couples (1) Family (8)
5 out of 5
Our entire trip was great and the staff were very helpful, friendly and pleasant. This trip was for the AAU Track and Field Championships and Vacation. 👍👍👍👍

Posted by on 16 Jul. 2023

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Comment from Hotel Management

17 Jul. 2023 by Gabby

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

5 out of 5

Posted by on 27 Mar. 2023

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Comment from Hotel Management

2 Apr. 2023 by Gaby

Thank you for your feedback.

3 out of 5
It was ridiculious that I was charged a resort fee when the pool did not work.

Posted by on 4 Mar. 2023

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Comment from Hotel Management

5 Mar. 2023 by Gaby

Please accept our sincere apologies for you experienced during your visit and for any discomfort caused. Our team is always available and happy to help resolve any issues and make your stay as comfortable as possible.

1 out of 5
I was there 4 days and 3 nights and the room never got cleaned. The first night my room had no AC and they did not give me another room till the next morning l. The hallways and elevators also did not have AC. Besides the location, there is nothing I liked about this hotel

Posted by on 26 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by General Manager

Dear Elizabeth, Please accept our apologies for any disappointment in our current housekeeping policies. These policies are in place for the safety of our guests and team members due to the ongoing pandemic. We'll be sure to keep your comments in mind about our amenities; however, please consider joining us again later down the road.

3 out of 5
The staff here was very friendly and kind, but they were dealing with several issues. The hot water was out on property and they were offering to refund resort fee or complimentary breakfast. The rooms were nice and accommodated us for what we needed

Posted by on 22 May 2022

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Comment from Hotel Management

12 Jun. 2022 by General Manager

Dear Elyse, Thank you for being our valued guest. We appreciate your kind compliment on our friendly service; however, we regret the unexpected hot water issue during your stay. Despite this, we're glad our accommodations otherwise met your expectations, and we trust you had a comfortable night's sleep. Should you return to Orlando, we hope you'll return to our property for an even better visit.

2 out of 5
Great photo of the swimming pool. Over-rated hotel.

Posted by , from Canton on 30 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by General Manager

Dear Sonja, We are sorry to hear that we may have fallen short of your expectations this time around. Our team is constantly improving our guest's experiences, so please consider giving us another chance to impress you down the line.

5 out of 5

Posted by on 8 Mar. 2022

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4 out of 5
m

Posted by on 25 Sep. 2021

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Comment from Hotel Management

27 Sep. 2021 by General Manager

Dear Michele, We always appreciate hearing from our guests, and we're glad you enjoyed your visit. If your travels bring you back to town, we welcome you to stay with us again.

1 out of 5
nothing

Posted by on 19 Jul. 2021

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Comment from Hotel Management

20 Jul. 2021 by General Manager

It pains us to learn we fell short of your expectations this time around. That being said, would you mind reaching out to us with more details about your stay? Any more light you could shed on what happened would be much appreciated and would help us to find the right solution moving forward. Thank you.

3 out of 5

Posted by on 3 Jun. 2021

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Comment from Hotel Management

3 Jun. 2021 by Blanca

Thanking for your feedback

About the Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel

Location 8686 Palm Pkwy, Orlando, FL 32836

Property Features

Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel offers its guests an outdoor pool, a waterslide, and a fitness center. There's a restaurant on site. A business center and 2 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1807 square feet (168 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel. For a fee, parking is available. This Mediterranean Orlando hotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 7 levels
  • 1807 sq ft of conference space
  • 168 sq m of conference space
  • Built in 1989
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Waterslide
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with premium cable channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

H Street Grille & Lounge - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitization practices of SafeStay (AHLA - USA)

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 20 per accommodation, per night

The resort fee includes:

  • Faxes
  • Phone calls
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00–20.00 per person
  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Orlando Lake Buena Vista
  • Comfort Inn Orlando Lake Buena Vista Hotel
  • Comfort Inn Lake Buena Vista Hotel
  • Comfort Inn Lake Buena Vista
  • Comfort Inn Buena Vista
  • Comfort Orlando Lake Buena Vista
  • Comfort Buena Vista
  • Crowne Plaza Orlando Lake Buena Vista
  • Royale Parc Hotel Orlando Lake Buena Vista
  • Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel Hotel
  • Crowne Plaza Orlando - Lake Buena Vista , an IHG Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.