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"Loved having room top floor corner unit away from the elevator. Hated how slow the elevator was (minor, considering all the positives). " More

By a verified traveller on Sun 25 Feb 2024

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Hotel Description

3-star hotel near Orange County Convention Center

In Orlando

You'll find Pointe Orlando and The Wheel at ICON Park™ within a 15-minute walk of this Orlando hotel. Orange County Convention Center and Aquatica are also within 3 miles (5 km).

Free breakfast

This hotel features an outdoor pool and a gym. Enjoy the spa tub and free perks like self-serve breakfast and WiFi in public areas. Self parking, a business center, and a snack bar/deli are also offered.

Studio, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
CA $130* Per night/room 7 Apr. - 8 Apr.

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms (Mobility/Hearing Accessible, Tub)

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 1 Bedroom (Mobility/Hearing Accessible, Tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Residence Inn by Marriott Orlando Convention Center ratings based on 9 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Residence Inn by Marriott Orlando Convention Center

Everyone (4) Couples (2) Family (2)
5 out of 5
Loved having room top floor corner unit away from the elevator. Hated how slow the elevator was (minor, considering all the positives).

Posted by on 25 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by General Manager

Dear Jill, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. While we are delighted to know that you enjoyed most aspects of your visit, we regret not meeting all of your expectations. Your comments are invaluable as we are continuously committed to improvements to our overall guest experience. We appreciate your patience and understanding and look forward to welcoming you back the next time you are in the area.Sincerely, Alex Blanco,General Manager,Residence Inn Orlando Convention Center

5 out of 5
Very good location, clean, full kitchen, sofa bed, small dinning table. All the time hot coffee, flavored cold water and breakfast included.

Posted by , from NORTH BERGEN on 2 Oct. 2023

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Comment from Hotel Management

2 Oct. 2023 by General Manager

Dear Madelin, Thank you for choosing Residence Inn Orlando Convention Center and sharing your feedback. We are pleased to know that you enjoyed our convenient location, well-maintained accommodations, delicious breakfast offerings, and the amenities we offer. We look forward to the opportunity of welcoming you back in the future.Sincerely, Alex BlancoGeneral ManagerResidence Inn Orlando Convention Center

5 out of 5
Clean nice food was great

Posted by on 11 Feb. 2023

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Comment from Hotel Management

12 Feb. 2023 by General Manager

Dear Ruth, Thank you for taking the time to review our hotel. We are pleased you enjoyed our spotless accommodations and delicious food. We hope to have the opportunity to welcome you back in the future. Sincerely, Alex BlancoGeneral Manager

2 out of 5
The front deak staff was pleasant and took steps to accommodate your concerns. However, the houskeeping staff was not polite and did not bring or exchange towels when requested. We understood that we nwoukd not get dauly room cleaning but was assured that we coukd get fresh towels daily while the housekeepers were making their rounds. We stayed five days and had to go all the way to the front desk to get towels although we had fiven the housekeepers our towels. When trying to exchange them they would rudely look at you and say ok and then go back to cleaning other rooms and not give you towels. We would go.out for the day and come back afer a long daybat the theme.parks only to find that they xid not.leave towels. We would then have to tKe the long trek to the front desk to retrieve towels where we then would have to wait because all the ither guests wsre having to do the same thing. The front staff was helpful but we shoukd not have had to do this daily. We went to use the pool.on the second night and it was not clean. There was debris at tje bottom of the pool and the water had a foul odor. You could not smell any chlorine in the water. This was reported along with the whirlpool and the issue waz not resolved so we could not use either our entire stay. I had a two bedroom unit and the hot water did not work in the bathroom sink are in one of the rooms. This was not fixed the entire stay. The room was decent but the bathroom was in need of minor repairs. Will not return.

Posted by on 17 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by General Manager

Dear Guest, thank you very much for staying with us. We apologize for the service and housekeeping issues during your visit. We take this issue very seriously, and what you experienced is not a normal occurrence at our hotel. Your feedback has been shared appropriately to ensure that this does not happen again. We hold ourselves to extremely high standards and should you stay with us again, we believe you will see that this was an isolated incident. We hope that you will allow us to prove this to you on your next trip to our area. Macrena H, General Manager

3 out of 5

Posted by on 18 May 2021

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Comment from Hotel Management

30 May 2021 by General Manager

Dear Guest, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Macrena H General Manager

5 out of 5

Posted by on 3 May 2021

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Comment from Hotel Management

15 May 2021 by General Manager

Dear Guest, thank you for rating your stay at Residence Inn Orlando Convention Center. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Macrena H, General Manager, Residence Inn Orlando Convention Center

1 out of 5
During check-in the main focus was on training so I was not told of any amenities other than the free wifi nor was I told of additional charges or credit card holds. I understand that the hotel is going through renovations but I was put in a hallway that seemed like it was only construction. You could smell paint thinner and electrical smoke from the work. Not to mention the construction workers were very noisy and seemed to be having a party in the hotel room rather than fixing it. Also, my hotel room door wouldn't latch when leaving the room. You had to slam the door multiple times in order for the latch to connect and auto-lock, otherwise you could just push it open and it would open without a key. Closing the door from the inside was a joke, than goodness for the security chain or else I would have been in an unlocked room all night. Lastly, you get four thin pillows for two people to share and the mattress is so hard you wake up with back and neck cramps. During check-out you were not explained that you would get an emailed receipt or any money back IF there was a hold on your credit card. I've stayed in this hotel before a few years ago and although they are trying to renovate the look it has gone down hill significantly with staff and room/comfort level.

Posted by on 26 Jan. 2020

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Comment from Hotel Management

1 Feb. 2020 by General Manager

Dear Guest, thank you for returning and taking the time to write a review. We are sorry for your disappointment with the service provided by our front desk associates, along with the comfort of your room. Your feedback has been shared with the appropriate individuals to ensure we are more diligent in offering excellent hospitality as well as well-appointed accommodations. Also, we work hard to keep the remodeling inconveniences to a minimum, but, unfortunately, some interruptions are unavoidable. We appreciate your patience and understanding as we work on the modernization of our hotel to better serve you in the future. We hope you will give us an opportunity to restore your confidence in our hotel on a future visit. Gina F, General Manager

5 out of 5

Posted by on 10 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by General Manager

Dear Guest, thank you for choosing the Residence Inn Orlando Convention Center and for the terrific rating. We are thrilled to know we met all your expectations and you had a great visit. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Gina F. General Manager, Residence Inn Orlando Convention Center

4 out of 5

Would stay again

We booked a suite over Memorial Day weekend & asked to look at the room before putting our luggage in the room. They showed us a very nice 1 BR but when we went to our assigned room it was what we booked, the suite. We asked if we could have the room we 1st looked at & with no problem or additional charge they switched us without question. Very impressed by this. The breakfast selection was wonderful but there was a constant line because of 1 waffle maker. There were not enough tables & chairs for people to sit although there was room to add more. We were impressed that at exactly 9:30 the staff didn't begin putting everything away, they accomodated the people who came in late. It would have been nice not to have to set the alarm clock to get up at 8:00 for everyone to be ready early since we stayed awake late the night before. Breakfast served till at least 10:00 would have been great. I don't like hotels with the sink in the bedroom area as it wakes up the others who can sleep in a little longer. We would stay again as everyone was very helpful.

Posted by on 6 Jun. 2010

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About the Residence Inn by Marriott Orlando Convention Center

Location 8800 Universal Blvd, Orlando, FL 32819

Property Features

Residence Inn by Marriott Orlando Convention Center offers its guests an outdoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. A business center and a meeting room are available. Residence Inn by Marriott Orlando Convention Center also features barbecue grills, a picnic area, and coffee/tea in a common area. For a fee, parking is available. This 3-star Orlando hotel is smoke free.

  • 1 building
  • 124 guestrooms or units
  • 5 levels
  • Breakfast available (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Residence Inn by Marriott Orlando Convention Center offers 124 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and dishwashers. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Orlando hotel provides complimentary wired and wireless Internet access. Premium satellite television is provided. Housekeeping is provided on request.

  • Bathrooms are partially open
  • In-room kitchen
  • Sitting area
  • Television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Dishwasher
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)

Food & Drink

Guests are served free self-serve breakfast on weekdays from 6:30 AM to 9:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per stay
  • Weight limit: 25 lbs per pet
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a deadbolt lock in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 13 per day
  • Pet fee: USD 75 per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Marriott Orlando Convention Center
  • Marriott Residence Inn Orlando Convention Center
  • Orlando Convention Center Marriott
  • Residence Inn Marriott Hotel Orlando Convention Center
  • Residence Inn Marriott Orlando Convention Center
  • Residence Inn Orlando Convention Center
  • Residence Inn Marriott Orlando Convention Center Hotel
  • Residence Inn Marriott Convention Center Hotel
  • Residence Inn Marriott Orlando Convention Center
  • Hotel Residence Inn by Marriott Orlando Convention Center
  • Residence Inn Marriott Orlando Convention Center Hotel
  • Residence Inn Marriott Convention Center
  • Residence Inn by Marriott Orlando Convention Center Orlando
  • Residence Inn Marriott Convention Center Hotel
  • Marriott Convention Center
  • Residence Inn by Marriott Orlando Convention Center Hotel
  • Residence Inn by Marriott Orlando Convention Center Orlando

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.