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"The staff is amazing, buffet food is fine and the restaurants were really good. The room could use some maintenance but always clean. " More

By a verified traveller on Mon 01 May 2023

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Hotel Description

4-star beachfront property near Cruise Ship Terminal

Beachside getaway

With a stay at this Hotel Zone property, you'll be within half a mile (1 km) of Cruise Ship Terminal and 6 miles (10 km) of Bay of Banderas. Malecon and Playa de los Muertos are also within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a nightclub, and 4 restaurants. Relax with free beach cabanas and sun loungers, and cool off with a drink at the beachside bar. Relax with a drink at one of the 5 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
CA $367* Per night/room 7 Apr. - 8 Apr.

Suite Crown

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite Crown Plus

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Crown Paradise Golden Puerto Vallarta All Inclusive ratings based on 24 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crown Paradise Golden Puerto Vallarta All Inclusive

Everyone (11) Couples (6) Family (4)
2 out of 5

Posted by on 2 May 2023

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Comment from Hotel Management

23 May 2023 by Gerente general

Muchas gracias por habernos elegido para disfrutar de sus recientes vacaciones en Crown Paradise Puerto Vallarta. Por otro lado, sentimos mucho no haber sido capaces de cumplir con sus expectativas; nos habría gustado tener un acercamiento durante su estancia para revisar todas las opciones posibles y asegurarnos que sus vacaciones fueran memorables. Esperamos tener una nueva oportunidad de recibirle y le aseguramos una mejor y más memorable experiencia. Saludos cordiales. Cordialmente

4 out of 5
The staff is amazing, buffet food is fine and the restaurants were really good. The room could use some maintenance but always clean.

Posted by on 1 May 2023

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Comment from Hotel Management

3 May 2023 by General manager

We thank you very much for choosing us. We are very pleased to know that your stay has been totally satisfactory, largely due to the efforts of the team who have taken the credit for your recommendation.We hope to have the honor of welcoming you back to your second home to enjoy new and memorable vacations with your family.Kind regards.

5 out of 5
The staff makes this resort your home away from home. They are friendly and hard working. Everyone seems to have the sole responsibility to make your stay the best.

Posted by on 4 Apr. 2023

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Comment from Hotel Management

11 Apr. 2023 by General manager

We thank you very much for choosing us. We are very pleased to know that your stay has been totally satisfactory, largely due to the efforts of the team who have taken the credit for your recommendation.We hope to have the honor of welcoming you back to your second home to enjoy new and memorable vacations with your family.Kind regards.

1 out of 5

Posted by on 25 Mar. 2023

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Comment from Hotel Management

14 Apr. 2023 by General manager

Thank you very much for choosing us to enjoy your recent vacation in Puerto Vallarta. On the other hand, we are very sorry that we were not able to meet your expectations; We would have liked to have an approach during your stay to review all possible options and ensure that your vacation was memorable. We hope to have a new opportunity to welcome you and we assure you a better and more memorable experience. Kind regards.

5 out of 5
The staff is amazing, the rooms are beautiful. Could it use some updates, sure but we love staying here!!

Posted by on 27 Jan. 2023

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Comment from Hotel Management

27 Jan. 2023 by General manager

Dear Jennifer,Thank you very much for your kind opinion. We are very happy that your stay has been memorable.We hope you will visit your second home again very soon and enjoy a new memorable experience.Kind regards.Miguel Ángel Vargas

4 out of 5

Posted by on 24 Jan. 2023

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Comment from Hotel Management

10 Mar. 2023 by General manager

We thank you very much for choosing us. We are very pleased to know that your stay has been totally satisfactory, largely due to the efforts of the team who have taken the credit for your recommendation.We hope to have the honor of welcoming you back to your second home to enjoy new and memorable vacations with your family.Kind regards.

3 out of 5
I loved the beach view and access. The pools were nice, but needed to be a little warmer. It was ok once you were in, but unpleasant to get in. The staff was overall great. They made it fun. Special shout out to Jose and Carlos. When checking in we got a king size bed instead of the two doubles we booked. The desk attendants solution was to switch with a friend's room. This was a hassle. They said they couldn't guarantee what bed we got. My biggest complaint is the food. It was terrible. I was looking forward to the buffet, but very disappointed. But considering the price and location, I'd go back. Just plan on eating off site.

Posted by on 24 Jan. 2023

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Comment from Hotel Management

27 Jan. 2023 by General manager

Dear Lisa,Thank you very much for choosing us to enjoy your vacation. We are glad to know that the service of our team has been to your liking, on the other hand, we apologize for the details in the food, your comments will be sent to our Food and Beverage team to improve our service. We hope to see you again in the near future. Kind regards

5 out of 5
We had a great time! The staff was very accomodating. The only downside was the Mediterranean restaurant. The food was disappointing and the service left much to be desired. However the International restaurant was fabulous! The food and service were exceptional!

Posted by on 26 Mar. 2022

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Comment from Hotel Management

1 Apr. 2022 by General Manager

Thank you very much for choosing us to enjoy your vacation. We are glad that your stay has been to your liking as always, knowing that our guests continue to choose us after several years drives us to continue improving. On the other hand, we are very sorry that your recent stay was not entirely memorable. Your comments are helping us to know several points that are being managed with the leaders of each department and to carry out strategies that provide us with greater viability in the service to our guest. Kind regards

5 out of 5

Posted by , from Grand island on 13 Mar. 2022

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5 out of 5

Posted by on 24 Feb. 2022

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About the Crown Paradise Golden Puerto Vallarta All Inclusive

Location Av. de las Garzas, Puerto Vallarta, JAL 48333

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • 24-hour room service
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Onsite live performances included
  • Access to onsite clubs included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • Limited meals offered through room service
  • All available beverages included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Surcharge for room service

Property Features

Crown Paradise Golden Puerto Vallarta All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Crown Paradise Golden Puerto Vallarta All Inclusive like an outdoor pool and an outdoor tennis court. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a spa tub and a fitness center. Self parking is free. Smoking is allowed in designated areas at this 4-star Puerto Vallarta property.

  • 216 guestrooms or units
  • 7 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Crown Paradise Golden Puerto Vallarta All Inclusive offers 216 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Bellavista - Overlooking the pool, this buffet restaurant serves breakfast, lunch, and dinner.

Los Gallos - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Paradise - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.

Salvador´s - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Spa tub in spa
  • Hot springs/mineral springs in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Hotel Names

  • Crown Paradise
  • Crown Paradise All Inclusive
  • Crown Paradise Golden Puerto Vallarta
  • Crown Paradise Golden Puerto Vallarta All Inclusive
  • Paradise Crown
  • Puerto Vallarta Golden Crown Paradise
  • Crown Paradise Golden All Inclusive
  • Crown Paradise Golden
  • Crown Paradise Golden All Inclusive All-inclusive property
  • Crown Parase Goln Inclusive i

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.