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Decameron Isleño - All Inclusive

4-star property
Av. Colón Calle 3ra N6-106, San Andrés, San Andres y Providencia 1-855-887-0424
3.8 out of 5
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"My wife and I spent a week at the resort as it was recommended by a friend. We found the resort clean and the rooms were spacious with comfortable bed ... " More

By a verified traveller on Thu 06 Oct 2022

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Hotel Description

4-star beach property near Spratt Bight Beach

Seaside stay

You'll find Spratt Bight Beach and Paintball San Andres within a 15-minute walk of this San Andrés property. North End and Punta Norte are also within 2 miles (3 km).

All-inclusive

A full-service spa, an outdoor pool, and a restaurant are all featured at this smoke-free property. Enjoy the gym and free perks like buffet breakfast and free self parking. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Habitacion Standard Vista al Mar

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Decameron Isleño - All Inclusive ratings based on 5 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Decameron Isleño - All Inclusive

Everyone (2) Couples (3) Family (1)
4 out of 5
My wife and I spent a week at the resort as it was recommended by a friend. We found the resort clean and the rooms were spacious with comfortable beds. The breakfast, lunch and dinner buffets were ok not great. I tried using the app or phone number to reserve at the specialty restaurant to no avail. I later found out that you need to reserve with the hostess at the buffet restaurant. She would start booking at 8:00 AM. We ended up reserving at the specialty restaurant the last three nights and dinner was a bit better. The pool are was great and I paid for a massage on-site. The bartenders were all great and there was a good selection of brand liquor available. I did notice that when the bartender served coffee from the lobby bar that they would give customers a spoon to stir that was used by all. On three occasions I noticed customers put the spoon in their mouth and back into the cup. I mentioned it to the bartender who quickly replaced the spoon. They need to invest in throwaway stirrers as what I witnessed was a health hazard. There was a band playing in the lobby which was exceptional . Overall the resort was good.

Posted by , from MIAMI on 6 Oct. 2022

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4 out of 5
I read other reviews and I will say that I agree with a few things. The check in process is long and the lady that checked us in was not very friendly. Also the room was a little dated and in need of a remodel. Also you are supposed to use a website to schedule gym time etc and this website did not allow us to log in until like the fourth day. But I also realize that due to covid this area has been suffering from lack of tourism. I will honestly say that the staff here from the bar to the dining room to the pool area is a 5 star group of people. They go out of their way to do all they can for you. I read reviews that complained about the food and i have to disagree. We could not make reservations at the other dining facilities because of the website issue. But we ate every meal at the buffet style cafeteria and they also offer snacks in the afternoon. We never had a bad meal here and the variety was awesome. The staff was top notch!. I would definitely recommend this place and will look forward to staying here again!

Posted by on 23 Jun. 2021

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Comment from Hotel Management

24 Jun. 2021 by Xochilt Sequeira de Mosquito Jefe de Servicio al H

Buenas Tardes Estimado Huesped Es un placer para el Hotel Decameron El isleño, seguir brindándoles nuestros servicios, con los debidos protocolos de bioseguridad “Tenerte aquí es tenerlo todo” Personalmente quiero agradecerle por dedicar su tiempo en redactar este comentario, por otro lado, pedir sinceras disculpas por las incomodidades que se presentaron en su visita. Respecto a sus comentarios le queremos informar que nos encontramos trabajando en la capacitación de nuestro personal para ofrecer siempre el mejor servicio al 100 %, compartiremos sus buen comentario de nuestros colaboradores ,agradecemos sus sugerencias que nos ayudan a mejorar, hemos compartido la información al área encargada y tomar los debidos correctivos. Asi mismo los esperamos pronto en una nueva visita en cualquiera de nuestros destinos. Cordial, saludo

3 out of 5
For an all inclusive hotel this hotel has lots of limitations. Fixed meal times if you miss a meal time there is absolutely no availability to get food in this hotel. Not even a snack. The biggest point of contention was the restaurant staff: dress code rules were made up on the fly it seems. One day at lunch time our shorts we were wearing were deemed to short. Another time at evening all of a sudden our shirts were not acceptable which were not a problem for two nights prior. Others with similar shirts were not questioned. If the hotel has rules there were never communicated to us in the beginning so it became a gamble if we would be harassed at the restaurant or not. We felt treated like kids in a boarding school rather than paying adults. First if they are rules communicate them to your guests. They didn’t have problems to communicate the mask rules to us over and over although we never broke them. Again treated like children. Probably would not choose this hotel again.

Posted by on 25 May 2021

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Comment from Hotel Management

5 Jul. 2021 by Xochilt Sequeira de Mosquito Jefe de Servicio al H

Buenas Tardes Estimado Huesped Es un placer para el Hotel Decameron El isleño, seguir brindándoles nuestros servicios, con los debidos protocolos de bioseguridad “Tenerte aquí es tenerlo todo” Personalmente quiero agradecerle por dedicar su tiempo en redactar este comentario, por otro lado, pedir sinceras disculpas por las incomodidades que se presentaron en su visita. Respecto a sus comentarios le queremos informar que nos encontramos trabajando en la capacitación de nuestro personal para ofrecer siempre el mejor servicio al 100 %, agradecemos sus sugerencias que nos ayudan a mejorar, tenemos servicio de desayunos iniciando 7:00 am, almuerzos, snack vespertino , cenas en el buffet y a la carta y snack nocturno hasta las 2:00 am siendo asi el espacio entre comida de una hora entre cada ellos y media hora entre otros, teniendo disponibilidad para acceder , la señalización de código de vestimenta se encuentra en el restaurante para que el cliente disponga de ella , gracias por destacar el restaurante sasson Med, hemos compartido la información al área encargada y tomar los debidos correctivos. Asi mismo los esperamos pronto en una nueva visita en cualquiera de nuestros destinos. Cordial, saludo

5 out of 5
The property was amazing, it was much nicer than the hotel I stayed in the last time I was in San Andres. The all inclusive feature included breakfast, lunch, dinner, and alcohol. There was a buffet restaurant and a reservation required restaurant (you have to make the reservation at 6:00 am). Both restaurants provided delicious food (especially the plantains). The only thing we did not like is at check-in. We arrived at the hotel about 12:00pm and check-in was at 3:00pm. We were told that if we pay a fee we could check in early. We paid the fee. We were then given our bracelets to enter the hotel and start our meals, however, we still were not allowed to enter our room until 3:00pm.

Posted by on 24 May 2021

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Comment from Hotel Management

30 May 2021 by Xochilt Sequeira de Mosquito Jefe de Servicio al H

Es un placer para el Hotel Decameron El isleño, seguir brindándoles nuestros servicios, con los debidos protocolos de bioseguridad “Tenerte aquí es tenerlo todo” Agradecemos por tomarse el tiempo de calificarnos. Nos alegra leer sus buenos comentarios por otro lado, pedir sinceras disculpas por las incomodidades que se presentaron en su visita. Hemos compartido su experiencia con el equipo, pues para nosotros es muy importante su opinión y hacemos todo lo posible para ofrecer la máxima calidad en nuestro servicio. Los esperamos nuevamente para que siga viviendo momentos inolvidables. Cordial, saludo

3 out of 5

Posted by on 7 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Assistant Operation Manager

Thank you for your qualification. Best regard´s. Delmard Francis

About the Decameron Isleño - All Inclusive

Location Av. Colón Calle 3ra N6-106, San Andrés, San Andres y Providencia 880001

All-inclusive Details

  • All food and beverages included
  • All non-motorized water sports included
  • All land activities, and recreational facilities and equipment included
  • Fitness facilities included
  • Motorized water sports not included
  • Activities/services from independent operators not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included
  • Scuba lessons included

Property Features

Decameron Isleño - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Decameron Isleño - All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces. A business center and a meeting room are available. A terrace, tour/ticket assistance, and multilingual staff are also featured at Decameron Isleño - All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. This 4-star San Andrés property is smoke free.

  • 250 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Decameron Isleño - All Inclusive offers 250 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Rasta - This buffet restaurant serves breakfast, lunch, and dinner.

Nearby Activities

Recreational amenities at the property include an outdoor pool and a fitness center.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Decameron Isleño - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Decameron Isleño - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • No elevators
  • Service animals not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 14000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Decameron El Isleño
  • El Isleño
  • El Isleño Hotel
  • Hotel Decameron El Isleño
  • Hotel El Isleño
  • Hotel El Isleño Decameron
  • Hotel Isleño Decameron
  • Royal Decameron Isleño Hotel San Andres
  • Royal Decameron Isleño Hotel
  • Royal Decameron Isleño San Andres
  • Royal Decameron Isleño
  • Decameron Isleño All Inclusive San Andres
  • Decameron Isleño All Inclusive
  • Decameron Isleño San Andres
  • Decameron Isleño
  • El Isleño Hotel Convention Center by Decameron
  • Decameron Isleño All Inclusive All-inclusive property San Andres
  • Decameron Isleño All Inclusive All-inclusive property
  • cameron Isleño Inclusive res
  • Decameron Isleño All Inclusive
  • Decameron Isleño - All Inclusive San Andrés
  • Decameron Isleño - All Inclusive All-inclusive property

You should know

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.