The Travelocity Green Guarantee
Unlike some travel sites, Travelocity does not accept "self-certified hotels" into our Green
Hotel Directory. Just look for this tag 
when you shop on our site, and rest assured that it's a symbol you--and the Earth--can trust.
Here's how it works:
- Book an on Travelocity.
- If you find out the hotel is self-certified, you have until two weeks after your stay to let us know by filling out this form.
- If your claim is valid, we'll work with our certification partner to remove the hotel from our Green Hotel Directory right away
- Plus, to make it right, we'll send you a $50 promo code for a future Flight + Hotel vacation
- And, we'll plant a tree for you in a national wildlife refuge
Ready to book? Hop over to our green deals page and save up to 40%!
Why are these hotels green?
Travelocity's Green Hotel Directory works with second- and third-party green hotel certification programs whose standards closely align with the Global Sustainable Tourism Criteria (GSTC) and who can guarantee an audit. This distinguishes our Directory from other less rigorous programs and promotes a standard framework for "sustainable tourism." We know our customers trust us to hold the line against "green washing" and provide them with eco-friendly hotels that have been verified.
As a founding member of the Global Sustainable Tourism Council, we believe the GSTC provides a comprehensive definition of what it means to be a sustainable tourism provider. We encourage all of our partners to look at ways they can align their programs with the GSTC, as this is the most valuable global framework for distinguishing and harmonizing sustainability criteria in the hospitality industry today, and will continue to grow as a global framework for programs like ours.
About the Global Sustainable Tourism Council
The Global Sustainable Tourism Council is a global coalition of public and private sector members comprised of UN bodies, research and academic institutions, social and environmental NGOs, certification programs, and sustainable travel providers. The mission of the council is to foster increased knowledge and understanding of sustainable tourism practices and the adoption of universal sustainable tourism principles.
Our Certification Partners
Travelocity's Green Hotel Directory works with some of the most well-respected green hotel certification programs around the globe. Learn more about just a few of our partners below.
 |
With over 1,000 clients in 60 countries, EC3 Global is the world's largest certifier of sustainable travel through its EarthCheck Benchmarking & Certification Program. Learn more. |
 |
The Green Key Eco-Rating Program is the first of its kind to certify and inspect hotels in North America based on their commitment to sustainable operations. Learn more. |
 |
Green Globe Certification operates worldwide and certifies sustainable operations and management of travel and tourism companies. Learn more. |
 |
With over 2,200 members, the Green Tourism Business Scheme is a not-for-profit organization operating one of the world's largest sustainable tourism certification programs. Learn more. |
 |
Green Seal is an independent non-profit organization that uses science-based programs and the power of the marketplace to create a more sustainable world. Learn more. |
 |
The EPA offers the ENERGY STAR to hotels demonstrating superior energy performance, which are independently verified by a licensed Professional Engineer. Learn more. |
 |
The U.S. Green Building Council awards LEED® certification to hotels around the world that are built and/or operated for improved environmental performance. Learn more. |
 |
The Rainforest Alliance helps tourism businesses continually improve their environmental and sociocultural practices and helps to prepare them for certification. Learn more. |
 |
The Sustainable Tourism Eco-certification Program™ (STEP) is aligned with the Global Sustainable Tourism Criteria and applicable to tourism businesses of all sizes. Learn more. |
 |
The Certification for Sustainable Tourism Program (CST) from the Costa Rican Tourism Board (ICT) scores businesses on a sustainable model of resource management. Learn more. |
Terms and Conditions
WHAT IS THE TRAVELOCITY GREEN GUARANTEE?
1. The Travelocity Green Guarantee ("Green Guarantee") means that no "self-certified" green hotels are listed in our Green Hotel Directory. Ever.
2. We guarantee that each hotel in our Green Hotel Directory (identified on our site as an "Eco-Friendly Hotel" or with a leaf logo) has been certified as eco-friendly by a green hotel certification program which uses standards that closely align with the Global Sustainable Tourism Criteria, and which guarantees on-site audits of certified properties.
3. If you book an "Eco-Friendly Hotel" on Travelocity.com and find out that the hotel is self certified, we promise to do the following after we validate your claim:
- We will send you a $50 Promo Code for a future GoodBuy Hotel or Flight + Hotel vacation package on Travelocity.com (see full future trip discount terms and conditions).
- We will plant a tree on your behalf, by donating the cost of one native tree to The Conservation Fund, or another similar organization, which will plant the tree in a national wildlife refuge.
- We will work with our certification partner to remove the hotel from our Green Hotels Directory right away. We will not return that hotel to our Green Hotels Directory until the hotel qualifies for certification.
HOW DO I INVOKE THE GREEN GUARANTEE?
1. Only individuals who have completed a booking of a hotel on Travelocity.com are eligible to invoke the Green Guarantee with respect to that hotel.
2. You must contact us by completing and submitting the online form on our Web site at http://www.travelocity.com/TravelForGood/gr-claimform.html. The form must be submitted by no later than 14 days after the end of your stay.
3. Please complete all required fields, and provide us with as much information as we need to verify your claim. After we review your report, we may contact you if we need more information.
4. After we verify your claim, you will receive the Promo Code within 4-6 weeks.
OTHER IMPORTANT INFORMATION
1. Limit: There is no limit to the number of Green Guarantee claims that you can submit.
2. Promo Code Terms: Each booking that is verified to be entitled to invoke the Green Guarantee shall be limited to one (1) $50 Promo Code per booking. The Promo Code shall expire one (1) year from the date of issuance, and shall not be replaced if lost. The Promo Code may be redeemed only once and has no cash value. You may not post the Promo Code on the Internet or any public forum, or forward or transfer the Promo Code to any other person. If you violate these Promo Code Terms, Travelocity reserves all of the rights and remedies available to it, including charging your credit card for the amount of the Promo Code not to exceed $50, canceling your reservation without a refund to you, and all other remedies available to Travelocity. Use of the Promo Code is subject to Travelocity's User Agreement and Privacy Policy.
3. Travelocity reserves the right in its sole discretion to modify or discontinue the Green Guarantee or to restrict its availability to any person, at any time, for any reason, and without prior notice or liability to you. Travelocity's failure to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision. The terms contained in the Travelocity User Agreement are incorporated and made a part of these Terms and Conditions.
