Ratings based on 175 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 31, 2024 on Hotels
by A traveller
Posted Jan. 6, 2024 on Expedia
Quiet , beautiful place but the staff has to be more courteous and professional
by A traveller
Posted Nov. 21, 2023 on Hotels
by A traveller
Posted Oct. 22, 2023 on Expedia
by A traveller
Posted Jun. 2, 2023 on Expedia
I have never kept a review on any site and this will be my first. I have stayed at Novotel like 3 times now and this time he staff were rather absent minded. from I have 2 bookings please do not allow my room lapse and the staff did not do it . The keys lapsed and came in from the bank and the key lapsed and it took the intervention of 2 laptops to open the room -Mind you I had to go back to the bank and missed the appointment a I could not pick the document quickly. Also the TV went out so many times and it took me going to the service desk twice to remind them each time. Requested to speak to a Manager one night there was no Manager , no Supervisor and the next day dropped my number for a manager to call. Guess what No Manager called. I just realised that the service was tacky. and I spent 10days going through this. I really was not happy and not sure next time around I will be staying at Novotel Plateau in Abidjan.
Comment from Hotel Management
Jun. 2, 2023 by h0481lo, Hotel Management
Dear Ifeanyi,We are sincerely disappointed to read about your experience during your stay with us and while we are aware that an apology will not change your feelings, we send them to you with all sincerity.warmest greetings,
by A traveller
Posted Apr. 20, 2023 on Expedia
Good place with an awesome river front view, helpful staff especially Kwaoku. I
Comment from Hotel Management
May 13, 2023 by h0481lo, Hotel Management
hi Dear Kwaoku,many thanks for you encourageous feedback towards our staff, following your stay at Novotel Abidjan.kind regards
by A traveller
Good hotel Le plateau
Posted Dec. 9, 2022 on HotelsNice hotel . Nice bar and restaurant area. Service at reception is slow so don’t leave checkout for the last minute . Most of the staff are generally pleasant. No decent restaurants within walking distance so you have to grab a taxi or eat at the hotel . Lovely views if you have river facing .
Comment from Hotel Management
Jan. 20, 2023 by h0481lo, Hotel Management
dear KEVIN,many thanks for feeback giving to us.cordially
by A traveller
Posted Sep. 26, 2022 on Expedia
Hotel is in the Plateau an old part of town and mostly offices surrounding the property so after 5pm the entire area is dead. Nothing is open including the weekend. Unless you know Abidjan well enough to venture out by Yango or Uber. Local taxis are plentiful but look shady and vehicles look dirty and unsave.
Food in hotel is ok. Breakfast buffet is the same everyday. It gets boring after day 2.
Rooms are clean and adequate. Wifi sucks though. Keeps dropping.
Comment from Hotel Management
Sep. 27, 2022 by h0481lo, Hotel Management
Dear PHIL,Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.cordially,
by A traveller
Posted Jun. 13, 2022 on Hotels
The hotel itself is quite nice and the rooms are comfortable. Wifi is only strong on the ground floor, and the food was average at best.
However The gym is good and so is the pool.
Comment from Hotel Management
Jun. 23, 2022 by h0481lo, Hotel Management
dear Sier NEIL,
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.
by A traveller
Disappointing
Posted Jun. 7, 2022 on HotelsWe were offered an upgrade on check-in, which it later turned out was much more expensive than originally explained. However, we had already committed by this point so proceeded under the illusion the upgrade would be significant. However, it was negligible. The complementary minibar was not restocked at all, the view that was meant to be an improvement was uninspiring, and the room was not bigger than the original. Overall, a disappointment.
Comment from Hotel Management
Jun. 23, 2022 by h0481lo, Hotel Management
dear guest,
We are sincerely sorry to read your disappointment with the view and upgrade proposed from your room, although we would like to take the opportunity to explain to you that we allocate our rooms in accordance with the reserved category for which you can find a complete description on our website; the rooms with lagoon view, are generally of a superior category to standard rooms, then junior suites to rooms with lagoon view, for a next occasion, we encourage you to visit our website for all the necessary information so that you can choose the category that best meets your wishes and needs.
best regards
