Ratings based on 13 Guest Reviews

Hear it directly from our travellers
2.8 out of 5
71% of guests recommend
3.3 Room cleanliness
3.2 Service & staff
3.4 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
2 out of 5
by A traveller from Ottawa, Canada

Posted Oct. 13, 2019 on Expedia
This hotel is a scam. The place is old, dirty and cockroach infested. Very mouldy and smells horrible. The lift partially and could only take 4 adults at once. It is like a building waiting to be demolished. The management was not transparent on the actual state of the hotel. My advice, this hotel should be shot down for extensive renovation otherwise lives are being put at risk. If I had other options or refund option I would have cancelled. I am now back in Canada and hoping that I don’t come down with a respiratory infection contracted at Summerset. What a shame? The reck an almost perfect vacation. A reputable company like Expedia should disassociate itself from this ghetto hotel. I put my kids at risk having them lodged there.
2 out of 5
by A traveller from johannesburg

Posted May 9, 2019 on Expedia
Reasons to stay here: - The food is freshly prepared and very nice. - The rooftop terrace is nice and has a great view. Reasons not to stay here: - The property is run down and badly maintained, especially common areas. - My room had 2 broken taps, a leaking hole in the bathroom roof, broken curtains and a broken chandelier. - The hotel supplies a kettle and cups in your room but no coffee, tea, sugar, sweetener or milk. - Although the food was really nice, dishes don't always resemble what is on the menu - Fajitas are served without tortillas, cheese and cream - American breakfast is served without fruit, pastries and sausage - many menu items were not available.
Comment from Hotel Management
May 10, 2019 by N.M, Hotel Management
Dear Valued Guest, Thank you for the positive feedback about rooftop terrace. We have noted your concerns about the state of rooms; we have begun preliminary work towards renovation of guest rooms. Kind regards,
2 out of 5
by A traveller

Posted Mar. 20, 2019 on Hotels
Comment from Hotel Management
Apr. 26, 2019 by M.N, Hotel Management
Dear Guest, Thank you for taking time to review the hotel. We have noted your comments and we will share them accordingly with other staff members.
3 out of 5
by A traveller

Posted Sep. 16, 2018 on Hotels
Good and fair service
Comment from Hotel Management
Nov. 15, 2018 by Summerset Asokoro, Hotel Management
Good day, Thank you for the review. We look forward to your next visit. Yours in Hospitality
4 out of 5
by A traveller from Liverpool

Nice hotel that can do better

Posted Apr. 21, 2018 on Hotels
Hotel is nice and quiet with comfortable rooms. Has some small niggling areas that needs attention and could become a little gem. Should note it has no pool despite what states on Hotels.com.
Comment from Hotel Management
May 10, 2019 by N.M, Hotel Management
Dear Guest, Thank you for reviewing our hotel. We have noted your comments and we will revise information on the hotel. Our other two hotels in Maitama have a swimming pool. Kind regards,
2 out of 5
by A traveller

Posted Sep. 17, 2017 on Expedia
The hotel promised more than it delivered. There was confusion checking-in and it is not really worth the price.
3 out of 5
by Pawel

Posted Aug. 23, 2017 on Hotels
poor wifi and mould in the room, not all restaurant menu available, same for wines.
3 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 20, 2017 on Hotels
1 out of 5
by A traveller

unsatisfied with service

Posted Jul. 6, 2017 on Hotels
not satisfied.
3 out of 5
by A traveller from nigeria, germany

As it turned out: false advertising

Posted May 11, 2017 on Expedia
Pros: beautiful rooftop bar with nice view of Abuja
Cons: honesty in advertising
I had planned a chill-out weekend and was attracted by the pool and fitness facilities which are advertised on the Expedia Website. As it turned out, the hotel has neither pool nor fitness center. Moreover, it advertises a separate living room with each room, though again, as it turned out, these were only available in some rooms against a higher price. Having already checked in before I found out about the lack of amenities, I tried via Expedia to cancel the reservation and get a refund. Expedia made the effort to contact the hotel, but the management refused any refund. All very annoying, both on the part of the hotel and the false information appearing on the Expedia website. Otherwise the hotel was okay.
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