Ratings based on 85 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 8, 2023 on Expedia
by A traveller
Lovely hotel
Posted Oct. 22, 2023 on HotelsThe hotel is lovely. Pool area was great, room was spacious and spotless. Food was plentiful but often cold for some reason. Lots of drink choice including cider. Staff are friendly but we did get reprimanded off one staff member for not booking in for breakfast which was embarrassing. Free shuttle to a lovely beach or 15/20 minute walk. I think the hotel would be great for families as certain pools are really shallow for toddlers, theres a park, beach vollyball. The hotel just wasnt for us, a couple in our late 40s who stayed for 2 weeks. I didnt like that we needed to book for breakfast, lunch and dinner each day, we didnt want to be on a schedule on a 2 week holiday. We found the hotel was occupied by lots of groups of golfers who would be pretty loud on an evening, which is fine as everyone is on holiday to enjoy themselves but it would be beneficial if the hotel had a seperate room for people wanting a quiet drink or to watch the entertainment. The 2 bars, sports and lobby bars both have tvs and these were always playing sports. The poor entertainers had to preform over shouting from guests watching football/rugby. They wasnt really anything or anywhere else in the immediate area to go to on an evening. An uber to yhe old town was 8 to 10 euros.
Comment from Hotel Management
Nov. 6, 2023 by The Management, Hotel Management
Dear Guest, Thank you for your preference at NAU Salgados Palm Village Hotel and for your feedback.We hope to receive you again in a near future!Kind regards,
by A traveller
Posted Oct. 9, 2023 on Hotels
by A traveller
Posted Oct. 4, 2023 on Expedia
by A traveller
Posted Sep. 6, 2023 on Hotels
by A traveller
Posted Sep. 4, 2023 on Hotels
by A traveller from Toronto
Posted Jul. 15, 2023 on Expedia
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by A traveller
Could be so much better - disappointing service.
Posted May 21, 2023 on HotelsLack of any welcome on arrival. Many reception staff are untrained. It would appear the customer is not important but a nuisance (how dare we disturb their time on mobile devices).
The place was very clean and the bedroom was lovely with the most comfy bed. Housekeeping staff were very thorough.
Food was very good with a wide range & variety for all tastes. The restaurant and bar staff were surly and did not appear to smile.
Our biggest disappointment was the state of the tennis courts - mostly covered in sand making play impossible. This was very disappointing as we arrived to play tennis but could not.
Overall this resort did not meet our expectations. Staff training needs to improve. Management are unaware of maintenance issues.
Comment from Hotel Management
May 21, 2023 by The Management, Hotel Management
Dear Guest,First of all, we would like to thank your preference for the NAU Salgados Palm Village.It is saddening to read your review and note that we were unable to meet up on your expectations and that disappoints us. We take all feedback being it positive or negative to heart as our main aim is to provide our clients with a pleasant and enjoyable stay. All your comments are constructively accepted and valued. Please rest assured that these matters will be addressed so that we can prevent similar events from occurring in the future. We would appreciate another opportunity so that we can prove to you that we have listened to your feedback and made the necessary changes in order to ensure that our service has improved. On a positive note, we are happy to know that you enjoyed the food and bedroom.Best Regards,
by A traveller
Posted Apr. 22, 2023 on Hotels
Comment from Hotel Management
Jun. 13, 2023 by The Management, Hotel Management
Dear Mr. Pierre Belair,Thank you for taking the time to write a review about your most recent stay at NAU Salgados Palm Village. We are delighted that you enjoyed your visit and noticed the quality of our services, facilities.We look forward to seeing you again in a near future.Kind regards,The Management
by A traveller
Posted Apr. 20, 2023 on Expedia
Lovely spacious rooms with great and helpful staff. Pools are great different sizes and one for babies so nice for them to put their feets in
Comment from Hotel Management
Apr. 23, 2023 by The Management, Hotel Management
Dear Guest, Thank you for your preference in the Salgados Palm Village Hotel.We are delighted to know that you enjoyed your stay with us.Kind regards,The Management
