Ratings based on 853 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 8, 2024 on Expedia
Very clean and comfy! Enjoyed the accessibility to the city, especially having the Rijksmuseum just down the block. Very much recommend staying here!
by A traveller
Posted Mar. 6, 2024 on Expedia
We loved staying here. The staff were very welcoming, helpful and friendly. The room we stayed in was comfortable and clean while also not being too basic. It’s somewhere we would definitely stay again if we were to come back.
Comment from Hotel Management
Mar. 8, 2024 by RU, Hotel Management
Dear Charlotte,Thank you for your kind words! We're thrilled you enjoyed your stay and found our staff welcoming and helpful. We're delighted you found your room comfortable and clean. We'd love to welcome you back anytime you're in the area!Best regards,Rossana - Guest Service Manager
by A traveller
Posted Mar. 5, 2024 on Expedia
by A traveller
Posted Mar. 3, 2024 on Hotels
by A traveller
Posted Mar. 3, 2024 on Expedia
Very comfortable. Staff were wonderful. The restaurant was fantastic. Close to the museums and very walkable to everything.
Comment from Hotel Management
Mar. 19, 2024 by RU, Hotel Management
Dear Christa, Thank you so much for your wonderful review! We're thrilled to hear that you found your stay with us very comfortable and enjoyed the fantastic service provided by our staff. It's great to know that you also had a fantastic dining experience at our restaurant. Our convenient location near the museums indeed makes exploring the area a breeze. We can't wait to welcome you back for another enjoyable stay!All the best, Rossana - Guest Service Manager
by A traveller from Strafford
Posted Feb. 26, 2024 on Expedia
The hotel is in a prime location and easy to access a lot of shopping, museums,trams, the park and the canal cruises are right across the street. It was simple to walk to Anne Frank house in @ 20 minutes also.
The deluxe room was small but had everything provided I needed including stocked bar and mini fridge. The hairdryer had multi levels of heat and cool which was nice to find. The rainfall shower was hot and felt great. The bed was soft and pillows were fluffy. It was also nice to have a balcony to step out on, even tho it is very narrow.
The only thing I may add is I visited in Feb and it got rather cool at night and not sure the heat could keep up as it was a bit cold in the room but only worth noting and not bad.
As a solo traveler, felt safe and staff was very friendly and accommodating. The food at MOMO is very very good. Would recommend better access to room service menu and availability times as even staff was uncertain of times, QR code to guest services stated one time but restaurant said another time when I spoke with them. So slightly confusing to try to plan dinner in the room.
I would stay again if I am ever back in Amsterdam.
Comment from Hotel Management
Feb. 27, 2024 by RU, Hotel Management
Dear Kelley,Thank you for your recent stay and detailed feedback. We're delighted you enjoyed our prime location and the amenities provided in your deluxe room. We appreciate your note about room temperature and will address this.We're glad you felt safe and found our staff friendly. Your feedback about room service availability is noted, and we'll work on improving clarity for guests.We look forward to welcoming you back if you return to Amsterdam.Best regards,Rossana - Guest Service Manager
by A traveller
Posted Feb. 25, 2024 on Hotels
by A traveller
Posted Feb. 23, 2024 on Expedia
by A traveller
very good stay
Posted Feb. 22, 2024 on HotelsGreat Hotel, very good breakfast,very good location ,very good service.
Comment from Hotel Management
Feb. 27, 2024 by RU, Hotel Management
Dear Ilan,Thank you for your feedback! We're delighted to hear that you had a very good stay at our hotel.It's fantastic to know that you found our hotel great, with a very good breakfast, excellent location, and top-notch service.We appreciate your kind words and hope to welcome you back for another great stay in the future!Best regards,Rossana - Guest Service Manager
by A traveller
Posted Feb. 20, 2024 on Expedia
Overpriced for the accommodations. The staff, lobby, and hotel are very posh but the room left a lot to be desired.
We stayed in one of the Jr. Luxury Suites. The shower door wouldn’t close all the way, the bath mat was broken, there were bulbs that were burned out, the shampoo was empty, and the room wasn’t properly cleaned (found used floss on the bathroom floor and someone’s receipt under the couch). I would not stay here again.
Comment from Hotel Management
Feb. 22, 2024 by RU, Hotel Management
Dear Robb,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we apologize for the oversights with your room's condition. Please know that we take your comments seriously and are taking immediate steps to address them with our teams.We understand your concerns and regret that we fell short of providing you with the exceptional stay you deserve. We hope you'll give us another chance in the future to show you the high standard of service we aim for.Thank you for bringing these matters to our attention.Best regards,Rossana - Guest Service Manager
