Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,7 Service et personnel
3,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Don’t bother to stay here!!
Publié le 16 mars 2024 sur HotelsThe front desk gave us the worst room because we went through a 3rd party (meaning Hotels.com) the location was terrible, the restaurant was not good, and the customer service was the worst we have experienced. We have stayed here many times before the new ownership and it was great back then, I will never stay here again even if it is $25.00 cheaper! I guess it’s true you get what you pay for!!!
Commentaires de Gestion de l’hôtel
17 mars 2024 par Jesus, Gestion de l’hôtel
Dear Pauline,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience at our hotel is an isolated incident.I hope you reconsider and choose to stay with us again, whenever your travels bring you back to the area.
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Jesus , Gestion de l’hôtel
Thank you for letting us know how your stay was. We look forward to having you stay with us again.
par un voyageur
Publié le 14 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Jesus , Gestion de l’hôtel
Thank you for your response and let us know how you stay was.
par un voyageur
Publié le 9 mars 2024 sur Expedia
Rooms near elevators are too loud and unable to sleep comfortably.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Jesus , Gestion de l’hôtel
Thank you for letting us know how your stay was. Sorry for any inconvenience you had during your stay. We will use your comments to improve our guest experience at our hotel.
par un voyageur
Publié le 4 mars 2024 sur Hotels
The hotel was great. It was great location. The staff was amazing. The condition need to be improved. The elevator were not working.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Jesus , Gestion de l’hôtel
Thank you so much for your review and letting us know how your stay was.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Jesus, Gestion de l’hôtel
Dear Edwin,Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.Sincerely,
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Excellent customer service
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Jesus, Gestion de l’hôtel
Thank you for the great review!!
par un voyageur
Publié le 23 févr. 2024 sur Expedia
The best of the best
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Jesus, Gestion de l’hôtel
Thank you for the great review!
par un voyageur
Publié le 19 févr. 2024 sur Expedia
As expensive as this hotel is you would think the rooms would be a little more updated or it would include breakfast or at the bare minimum free parking
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Jesus, Gestion de l’hôtel
Thank you for your input. I'm sorry your experience at the hotel was not optimal but we will use the information provided to us to continue to improve our guest experience.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Jesus, Gestion de l’hôtel
Thank you for your review.
