Note fondée sur 3 029 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 juill. 2023 sur Expedia
Internet terrible, impossible de travailler dans la chambre. Pratique pour aller au convention centre
Commentaires de Gestion de l’hôtel
2 août 2023 par Judy Fesler, Gestion de l’hôtel
Thank you for staying with us. We are happy that you enjoyed your time at our hotel and appreciate your feedback regarding the internet outage. Hope you will plan to visit us again soon.
par un voyageur
Publié le 24 févr. 2023 sur Expedia
Généralement, dans les Hilton, on vit une expérience et on obtient de la qualité.
Ce fut ma pire experience dans un Hilton.
La chambre nécessitait une énorme mise à jour/ rénovation.
La douche avait une fuite par le conduit de la douche téléphone. Mentionné et jamais réparé. Le robinet de l’evier était malfonctionnel et difficile à utiliser.
Le lit était tellement vieux que nous sentions les ressors (et entendions)
Bref.
Le plus grand problème fut l’indifférence ressentie lorsque nous l’avons mentionné.
Commentaires de Gestion de l’hôtel
2 mars 2023 par Judy Fesler, Gestion de l’hôtel
Thank you for taking time to share your review. We do our best to ensure that each and every guest has a stay that exceeds their expectations, and we are so sorry to hear about the challenges you encountered. Your feedback is very important to us and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again in the future so we can provide you with a much better experience.
par un voyageur
très déçu
Publié le 5 janv. 2023 sur Hotelstrès déçu de mon séjour. Hotel cher, et prestations ne correspondants pas à la description qui est faite sur le site de hotels.com!! Cet établissement n'a pas de spa, la salle de sport est loin d'être exceptionnelle et il n 'y a pas non plus de sauna ou hammam; Le service et le personnel sont très désagréables (comptoir d'accueil, et concierge) il y a surement beaucoup mieux et moins cher à proximité!!
par un voyageur
Publié le 8 mars 2024
Everything was great from check jn
Commentaires de Gestion de l’hôtel
8 mars 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you so much for taking the time to share your delightful 4 out of 5 star review following your stay at the Hilton Anaheim! We are thrilled to hear that you had such a positive experience with us.It's always rewarding for our team to know that their efforts in providing exceptional service and a comfortable stay have made a positive impact on our guests. Your kind words serve as motivation to continue delivering the high standards of hospitality that the Hilton brand is known for.We are delighted to have had the opportunity to host you, and we hope to welcome you back to the Hilton Anaheim in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Your feedback is invaluable to us as we strive to consistently exceed our guests' expectations.Thank you once again for choosing Hilton Anaheim. We appreciate your positive review and look forward to serving you again soon.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Comfortable bed. Close to Disneyland. The sink wouldn’t drain and the toilet kept running.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at Hilton Anaheim. We are delighted to hear that you found our beds comfortable and enjoyed the proximity to Disneyland.However, we sincerely apologize for the inconvenience you experienced with the sink not draining and the toilet running. Your comments are valuable to us, and we want to assure you that we take them seriously. Our maintenance team has been notified, and we are actively working to address and resolve these issues to ensure a more seamless experience for our future guests.We appreciate your understanding and patience and hope to have the opportunity to welcome you back for an improved stay in the future. If there is anything specific you would like to discuss further, please feel free to reach out to our guest services team directly.Thank you for choosing Hilton Anaheim, and we look forward to the chance to exceed your expectations on your next visit.
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay at Hilton Anaheim. We truly appreciate your honest review, as it allows us to better understand our guests' experiences and continually improve our services.We are pleased to see that your overall experience was satisfactory, but we also acknowledge that there were aspects that fell short of your expectations, leading to a 6 out of 10 rating. Your insights are invaluable to us, and we would like to express our sincere apologies for any aspects of your stay that did not meet your standards.To better address your concerns and enhance our future guests' experiences, we would greatly appreciate it if you could provide additional details about the specific areas where we could improve. Your feedback will be instrumental in helping us identify and rectify any shortcomings.At Hilton Anaheim, we are committed to delivering exceptional service, and your satisfaction is of the utmost importance to us. We would love the opportunity to learn more about your experience and discuss how we can make it right. Please feel free to contact our guest relations department directly so we can further address your concerns.Thank you once again for choosing Hilton Anaheim, and we hope to have the chance to welcome you back in the future, providing you with an improved and more enjoyable stay.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Beds were really uncomfortable. People were super noisy and inconsiderate. For what you pay fo rooms there it’s pretty lame. Our ceiling had a crack in it. Really outdated.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at Hilton Anaheim. We appreciate your honesty and apologize for falling short of your expectations.We are sorry to hear that you found the beds uncomfortable and experienced noise disturbances during your stay. Our team is committed to providing a peaceful and comfortable environment for all our guests, and we regret any inconvenience caused. We will address the noise concerns with our staff to ensure a more tranquil experience for our future guests.Additionally, we apologize for the crack in the ceiling and any outdated elements in the room. Please be assured that we take your comments seriously, and our maintenance team will be addressing these issues promptly to enhance the overall quality of our accommodations.We understand your sentiments regarding the value for the price paid, and we are continuously working on improving our offerings to provide better value for our guests.We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay.If you have any further comments or concerns, please feel free to contact our guest services team directly.
par un voyageur
Publié le 13 févr. 2024 sur Expedia
I didn´t like the room. Seem kind of old...
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at Hilton Anaheim. We appreciate your honest review, and we apologize for any disappointment you experienced with the room.We regret that the room did not meet your expectations and seemed old. We are continually working on upgrading and modernizing our accommodations to ensure a comfortable and enjoyable experience for our guests. Your comments will be shared with our management team as we consider improvements to enhance the overall quality of our rooms.We value your input, and we hope that despite the room not meeting your preferences, you were still able to enjoy other aspects of your stay. If there are specific details you would like to share with us to help us understand your concerns better, please feel free to reach out to our guest services team.We appreciate your choosing Hilton Anaheim, and we hope to have the opportunity to welcome you back in the future for an improved experience that exceeds your expectations.
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback following your recent stay at Hilton Anaheim. We appreciate your candid review, and your insights are important to us.While we're grateful for the acknowledgment of your experience, we understand that there were aspects that fell short of your expectations, leading to a rating of 6 out of 10. We sincerely apologize for any shortcomings you may have encountered and appreciate your honesty.To better address your concerns, we would be grateful if you could provide more details about the specific aspects that you found lacking or areas where we could improve. Your input is instrumental in helping us enhance our services and guest experience.We genuinely value your feedback and hope that, despite any challenges, you were able to enjoy some aspects of your stay. If there's anything specific you'd like to discuss further or if there are additional details you'd like to share, please don't hesitate to contact our guest services team directly.We appreciate your choosing Hilton Anaheim, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Sergio Bocci, General Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay at Hilton Anaheim. We appreciate your honest review and value your insights.We are pleased to have had you as our guest, and we regret if there were aspects of your stay that did not meet your expectations. Your feedback is crucial to us as we strive to provide the best possible experience for all our guests.If there are specific details you would like to share about your stay, we would love to hear more about your experience. Your input helps us identify areas for improvement and allows us to take appropriate steps to enhance our services.We hope you were able to enjoy some aspects of your stay, and we would be honored to have another opportunity to welcome you back and provide you with an even better experience. If you have any further comments or concerns, please feel free to reach out to our guest services team directly.Thank you for choosing Hilton Anaheim, and we look forward to the possibility of hosting you again in the future.
