Note fondée sur 885 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 août 2023 sur Expedia
I reserved a suite and got a room for handicaps which was horrible and when I informed the girl at the check in that that room wasn't what I reserved and that I was really disappointed, she told me that if I wasn't happy, I could leave the hotel and cancel my room! I paid the same price for that room as I would've paid if I had gotten the suite, the room I had reserved. I've been to that hotel many times over the past few years and never had bad service before this time.The service is not good, my daughter wanted some ice, the girl at check in told her to check in the freezer in our room if she wanted some, there was no ice or ice packs in the freezer. Also, it was very noisy, there was lots of barking dogs in rooms next to ours. Plus the bbq was not really accessible to us since there was a party with hotel workers happening, we felt like we were intruding them when we were about to cook our supper. They had the whole place all to themselves!
Commentaires de Gestion de l’hôtel
23 août 2023 par KB, Gestion de l’hôtel
Thank you for your review of your recent experience at our hotel. We’re so sorry that you encountered issues with the room, service and noise disruptions during your stay. Our guest's comfort and satisfaction is our number one priority and we have addressed your concerns with our team. We hope that next time your travels bring you to our area; you’ll visit us again so that we may have an opportunity to deliver a true Sonesta experience! Thank you again for taking the time to share your comments.
par un voyageur
Publié le 4 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 juill. 2023 par KB, Gestion de l’hôtel
It sounds like you had a great stay with us, thank you for sharing your feedback.
par un voyageur
Bien.
Publié le 6 mars 2023 sur HotelsLa chambre etait assez grande pour toute notre famille. Le deja etait simple mais bien. La balayeise pourrait etre passer plus en profondeur sur les tapis car les allergies resortaient.
Commentaires de Gestion de l’hôtel
6 mars 2023 par KB, Gestion de l’hôtel
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit
par un voyageur
Publié le 24 juill. 2022 sur Expedia
par un voyageur
Publié le 3 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
7 déc. 2019 par Katerina B., Gestion de l’hôtel
Thank you for taking the time to provide feedback in regards to your stay with us. We take pride in our property and hope to have it reflect through the service we provide to our guests.
We will be sharing your feedback with our team and we hope to have you stay with us again soon!
Thank you!
par un voyageur
Publié le 14 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2019 par Katerina B., Gestion de l’hôtel
Thank you for taking the time to provide feedback in regards to your stay with us. We take pride in our property ,as well as, the service we provide to our guests.
We will be sharing this with our team and hope to have you stay with us again!
par un voyageur
Vacances à Hampton beach
Publié le 27 août 2019 sur HotelsTrès belle chambre suite. Très bon déjeuner
Commentaires de Gestion de l’hôtel
27 août 2019 par Katerina B., Gestion de l’hôtel
Thank you for taking the time for sharing your experience with us. We take pride in our property as well as the service we provide to our guests.
We will be sharing this with our team and we hope to have you stay with us again soon! Thank you!
par un voyageur
Publié le 17 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2019 par Katerina B., Gestion de l’hôtel
Thank you for taking the time for sharing your experience with us. We take pride in our property as well as the service we provide to our guests.
We will be sharing this with our team and we hope to have you stay with us again soon! Thank you!
par un voyageur
Séjour parfait
Publié le 16 août 2019 sur HotelsCommentaires de Gestion de l’hôtel
27 août 2019 par Katerina B., Gestion de l’hôtel
Thank you for taking the time for sharing your experience with us. We take pride in our property as well as the service we provide to our guests.
We will be sharing this with our team and we hope to have you stay with us again soon! Thank you!
par un voyageur
Décevant
Publié le 14 août 2019 sur HotelsPropreté et état de la chambre vraiment décevant ! Odeur d humidité intense dans la chambre. Climatisation très bruyante. Loin de tout. Au milieu de nulle part.
Commentaires de Gestion de l’hôtel
22 août 2019 par KB, Gestion de l’hôtel
Thank you so much for your recent stay with us!
