Ratings based on 156 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 10, 2024 on Expedia
Very well looked after in all areas
Comment from Hotel Management
Apr. 19, 2024 by Princesa Parc Mountain & Spa Resort, Hotel Management
Dear Steven,Thank you for your review! We're delighted to hear that you felt well taken care of in all areas of our establishment. Our team strives to provide excellent service and ensure that all aspects of your stay are enjoyable. We appreciate your feedback and hope to welcome you back again in the future for another great experience.
by A traveller
Posted Feb. 9, 2024 on Expedia
The location of the property the friendliness of the staff in the spa was fantastic
Comment from Hotel Management
Feb. 22, 2024 by Princesa Parc Mountain & Spa Resort, Hotel Management
Dear Neil,Thank you for your review! We're delighted to hear that you found the location of our property convenient and that you enjoyed the fantastic friendliness of our staff in the spa. Providing exceptional service and creating memorable experiences for our guests are our top priorities. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Best regards,
by A traveller
Posted Feb. 8, 2024 on Expedia
Lovely hotel within walking distance of the Pal-Arinsal gondola which was perfect for our ski trip! Staff were friendly and helped us organise rental equipment and ski storage for the duration of our stay.
A few things to note as the information on Expedia is a little outdated:
- Parking is €15-20 per night (inside or outside car parks available), however, there is a free car park directly opposite the hotel which we didn’t realise until afterwards
- Spa is €15 per person per HOUR (not day), still worth a visit after a day on the slopes!
Comment from Hotel Management
Feb. 22, 2024 by Princesa Parc Mountain & Spa Resort, Hotel Management
Dear Caitlin,Thank you for your detailed review! We're thrilled to hear that you enjoyed your stay at our lovely hotel and found its proximity to the Pal-Arinsal gondola convenient for your ski trip. It's great to know that our staff were friendly and assisted you with organizing rental equipment and ski storage. We appreciate your notes regarding the parking fee and the spa pricing. We apologize for any confusion caused by outdated information on Expedia. We'll work on updating this to ensure clarity for future guests. We're glad you found the free car park nearby and that you still found the spa worth a visit despite the pricing. We hope to welcome you back for another fantastic stay in the future!Best regards,
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Mar. 15, 2024 by Hotel Spa Princesa Parc, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best regards,
by A traveller
Posted Dec. 26, 2023 on Hotels
Very basic. Not sure why it's considered a 4* hotel
Comment from Hotel Management
Jan. 10, 2024 by Hotel Spa Princesa Parc, Hotel Management
Dear Afra,Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honest input.We are sorry to hear that you found our hotel to be very basic and are unsure why it is considered a 4-star establishment. We strive to provide high-quality services and amenities that align with our star rating, and we would like to understand more about the specific aspects that led to your perception.If you would be willing to share more details about your experience or areas you believe we can improve, we would be grateful. Our goal is to ensure that all our guests feel comfortable and satisfied during their stay.Your comments are valuable to us, and we will use them to make adjustments and work towards exceeding expectations in the future. We appreciate your honesty and hope to have the opportunity to welcome you again, allowing us to demonstrate the quality we aim to deliver.Thank you for your time and for choosing to stay with us.Best regards,
by A traveller
Posted Mar. 21, 2023 on Expedia
Clean rooms, friendly staff, excellent breakfast options, really close to the gondola and local restaurants.
Comment from Hotel Management
Mar. 22, 2023 by Manuel Robles, Hotel Management
Dear Steve,We are pleased to know that your stay at our hotel was satisfactory and that you enjoyed your trip. We appreciate you taking the time to provide us with your comments, which are very important to us.All the best.
by A traveller
Great for families
Posted Feb. 19, 2023 on HotelsGreat hotel for families - close to the ski lifts, excellent family rooms and very good facilities (bowling alley, arcade, spa etc). Breakfast was ok - good selection but prefer proper yoghurt rather than little pots of set yoghurt, and lacked nuts, seeds, berries, porridge etc for healthier options. Juice/coffee not great either but did the job. Only gripe is the amount of things you have to pay extra for which I would expect to be included, e.g. parking @ €20 per night (but was free down the road), spa access at €52 for our family of 4 for one hour, bowling also extra. Will definitely stay again if we take the children but would prefer somewhere smaller and cosier for a stay with just my husband and me as it’s a bit hectic (it was half term though)
Comment from Hotel Management
Feb. 23, 2023 by Manuel Robles, Hotel Management
Dear Laura,We appreciate her comments and her reflections on our hotel. We are pleased to know that you liked it in general terms and we take note of her observations to try to improve the aspects she tells us.We hope to see you again soon.
by A traveller
Posted Apr. 8, 2022 on Expedia
by A traveller
Posted Mar. 21, 2022 on Hotels
by A traveller
Posted Mar. 20, 2022 on Hotels
