Note fondée sur 713 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
2,8 Service et personnel
2,5 Confort de la chambre
2,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Toulon
Publié le 19 juill. 2022 sur Expedia
Lorsque nous sommes arrivés à l'hôtel en milieu d'après midi nous avons trouvé porte close. L'hôtel n'a pas de réception les dimanches et jours fériés. Et leur téléphone ne réponds pas. Une personne et un policier à l'extérieur nous ont confirmé que c'était comme ça. Et comme l'assistance Expedia ne répondait pas au téléphone nous avons dû trouver un autre hôtel. Expedia vends des nuits dans un hôtel qui est fermé les jours fériés ! Le lendemain nous avons eu une personne de l'assistance Expedia qui n'a pas pu joindre l'hôtel ! Hôtel à éviter et que devrait supprimer Expédia de sa liste.
par un voyageur
Lazy staff, Roaches, Btoken Appliances
Publié le 9 mars 2024 sur HotelsFront desk staff bring their kids to work & cry, run around, & blame customers when staff leave early. They refuse to do their job, provide clean towels upon request or ever! Maintenance requests ignored! Microwave & electric stove didn't work! No hot water! One staff member always closed early, brought her 2 very young kids to the office, always yelled at the kids, offered them to random customers, & always responded instructing to return or ignoring & walking away without a word.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with your stay as the electric stove didn't work, the less than ideal staff encounter and the other concerns you listed is truly regrettable. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 févr. 2024 sur Expedia
I don’t go tu hotel
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Dear Hefer,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ATLANTA - CHAMBLEE. We apologize if you were prompt to leave a review. On your next visit the area, Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 févr. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Summer,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Staff was cool and helped with all issues I had. Property is quiet and staff is extremely friendly and very helpful will return!
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Sharneice, Thank you for taking the time to share your feedback regarding your stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were satisfied with the hospitality of our staff who was very helpful and friendly throughout your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.Red Roof hope to continue to provide great experiences for you. We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Staff was friendly and wasn’t pushy . Came across an issue with my booking and they didn’t rush me out the room . Will be back again
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Sharneice. The staff at our HomeTowne Studios by Red Roof Atlanta - Chamblee was elated to see that we earned your 5/5 score. You mentioned some highlights, such as our friendly staff and that you were not rushed when you had an issue with your booking, which were pleasing to read.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Respectfully,Red Roof Management
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello China,Your review of the HomeTowne Studios by Red Roof Atlanta - Chamblee was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
par un voyageur
Publié le 25 janv. 2024 sur Expedia
Room pretty good, clean clean clean, Everything clean, under bed, behind the bed and more. Smells great. Closet clean. Foors clean, walls clean. Curtains clean, fridge and stove, microwave CLEAN. Bed comfy.I checked another room not so good. No towels ,no soap, far better then local hotels close by. Great evening staff.
Commentaires de Gestion de l’hôtel
25 janv. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Kriss,We appreciate you taking your time to share your honest feedback here at the HomeTowne Studios by Red Roof Atlanta - Chamblee. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. However, you mentioned that you had checked into another room and there was no towel or soap. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 déc. 2023 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Hani,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Atlanta - Chamblee. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Olivia RediResponse Specialist , Gestion de l’hôtel
Thank you, Raheem, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Atlanta - Chamblee and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
