Note fondée sur 323 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2024
Commentaires de Gestion de l’hôtel
25 mars 2024 par Nickole Guess, Gestion de l’hôtel
Julie, we truly appreciate your review!
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Nickole Guess, Gestion de l’hôtel
Thanks for the amazing review, Theo!
par un voyageur
Publié le 16 févr. 2024 sur Expedia
I loved the ambiance of both the hotel and the restaurant. The staff was amazing & I will book again!
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nickole Guess, Front Office Manager, Gestion de l’hôtel
Nachelle, we are ecstatic that you enjoyed your recent experience with us! We look forward to welcoming you back!
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Shower wouldn’t drain. Called twice. Nobody fixed it.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nickole Guess, Front Office Manager, Gestion de l’hôtel
Lacey, we truly apologize that this was your experience. We hope to welcome you back for a chance to make things right.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Grear
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nickole Guess, Front Office Manager, Gestion de l’hôtel
Chasada, thank you for the stellar review!
par un voyageur
Weekend Escape
Publié le 15 févr. 2024 sur HotelsWe had an amazing time from the accommodating front desk to the attentive wait staff. Easy check in and check out process.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nickole Guess, Front Office Manager, Gestion de l’hôtel
Khary, we're so glad that you enjoyed your stay with us, and look forward to welcoming you back for another stay in the future!
par un voyageur
Publié le 15 févr. 2024 sur Expedia
I booked this hotel 2 months ahead and specifically requested a city view. This was for a very special occasion (valentine’s day). I had my interior decorator check in on my behalf to start the decor for my husband’s surprise. When I arrived, the room sits facing some building, no views and honestly looks like train tacks. This room was NOT CHEAP (booked a suite). Highly disappointed. I should known better because the restaurant is also horrible (both service and food).
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nickole Guess, Front Office Manager, Gestion de l’hôtel
Jackiesha, we appreciate your honest feedback. Being that our property is on the smaller side, we certainly understand how this could present some challenges, and we apologize that your recent experience did not quite meet your expectations.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
I will be back. Excellent service by staff. Clean & quiet.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nickole Guess, Front Office Manager, Gestion de l’hôtel
Thank you for the fantastic review, Latoya!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Loved the property however I had to have my room switched due to malfunctioning in my first room. The sick drain was stuck tv system wouldn’t connect, room phone didn’t work.. However they accommodated quickly..
Commentaires de Gestion de l’hôtel
2 mai 2024 par Nickole Guess, Front Office Manager, Gestion de l’hôtel
Jasmine, thank you for your honest feedback!
par un voyageur de Milton
Publié le 12 févr. 2024 sur Expedia
This time was not as good as the last time. We got one of the suites which was priced at $1000/night. Turned air down but it never got cool in the room, it just ran all night. By the time we figured it out it was 3 am and too late to get someone to fix it. We wanted to talk to a manager but one never showed up even though they said he texted him. Same with Vaket. They said they called for our car but it was 30 minutes before we got it. We were going to be up at 5 anyway but the whole night we didn’t get to sleep. Also, the valet and some of the front desk were apathetic.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Nickole Guess, Front Office Manager, Gestion de l’hôtel
Winston, we truly apologize for the ways in which we fell short during your recent stay. We certainly strive to improve in all areas of opportunities and look forward to "wowing" you again next time!
