Note fondée sur 707 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 avr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 avr. 2022 par Gimena T., Gestion de l’hôtel
Dear Guest, Thank you for your review of our Hotel, we apologize for not being able to provide a great stay. We hope you are able to provide us with a second chance and to see you again soon! Thank you
par un voyageur
Publié le 27 mars 2024
Commentaires de Gestion de l’hôtel
31 mars 2024 par Romessia, Gestion de l’hôtel
Dear Deborah,Thank you for the review. We look forward to seeing you again soon!Sincerely,
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Gwen, Gestion de l’hôtel
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mars 2024 par Gwen , Gestion de l’hôtel
Dear Yolanda,Thank you for the review. If you would like to discuss anything concerning your stay please do not hesitate to give me a call. Sincerely,Gwen
par un voyageur
Just OK
Publié le 25 févr. 2024 sur HotelsWe had never stayed at a Sonesta before this trip, so we weren't sure what to expect. This hotel is just OK and for the budget traveler.
The front desk service was fine.
They only clean the room every seven days, so we asked for extra towels on our second night because we were only given three for our room for a three night stay. They had no extra towels or wash cloths, so we were given pool towels.
The condition of the hotel common areas is not great. Lots of worn looking carpet and beat up walls. The hallways do smell like food and sometimes pot. People had dogs in their rooms that barked occasionally but left large piles of poop in the mulch of the flower beds outside the building door that was never cleaned. The pot smell and poop are not the hotel's fault, but just be aware.
The room was OK. It was clean, but just worn looking.
I booked through hotels.com where there was no mention of a parking fee. When we got to the hotel there was no mention of a parking fee from the front desk, but we were given a paper with breakfast times that also mentioned there's a $6/day parking fee and you need a parking pass.
We asked the front desk about the fee that night and were told that sometimes they charge it and sometimes they don't. Still not sure if we were charged the fee or not because we booked through hotels.com where no fee is showing.
Overall, it was ok for the price, but we won't be staying at a Sonesta again.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Gwen , Gestion de l’hôtel
Dear Guest,I want to apologize that we are that we did not live up to your expectations or make your first-time experience a great one. We try to make every guest experience unique and enjoyable. We do appreciate the review as it helps us to provide a better guest experience in the future. Once again please accept our apologies. I will make sure to share this with the staff and use it as a tool to right our wrongs. Warm Regards, Gwen
par un voyageur
Very Disappointed!!!
Publié le 25 févr. 2024 sur HotelsWe have stayed at this location many times and usually have a good experience, but this time was very different! Our room was very run down and dirty. The cabinets where falling off the hinges, the fridge looked like it got into a fight, very dirty air vents blowing air on us, cigarette burns every where, couch was broken down, and our TV didn’t work. We were told the TV would be looked at never given the option to switch rooms when the parking lot was empty so I know they had extra (TV was never fixed). We won’t be staying here again.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Gwen , Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We will use this review as an educational tool to definitely right our wrongs. Sincerely, Gwen
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Gwen , Gestion de l’hôtel
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Gwen, Gestion de l’hôtel
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Gwen
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Great job
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Romessia, Gestion de l’hôtel
Dear Drayan,Thank you for the review. We look forward to seeing you again soon!Sincerely,
par un voyageur
Loud furnace and annoying ticking sound
Publié le 14 févr. 2024 sur HotelsFurnace was next to bed and it was very loud. Couldn’t sleep without turning it off. After turning off the furnace then I realise there’s a carbon monoxide or some other kind of detector installed on the ceiling very close to the bed. It produces a ticking sound kind of like a clock and is very disturbing when I have turned everything else off and try to fall asleep.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Romessia, Gestion de l’hôtel
Dear Hiu,Thank you for sharing your comments regarding your recent stay with us. First and foremost, please accept our sincerest apologies for your unsatisfactory stay. While negative reviews are disappointing to our team, it provides us with an opportunity to improve. We take great pride in delivering a quality product and superior service and clearly failed to do so for you. Thank you again for taking the time to provide your remarks. In our ongoing efforts to improve there is no better tool than our guest’s feedback, whether positive or negative. We will be further discussing with our engineering team to address the loud furnace an annoying ticking sound, so that similar situations do not occur. Sincerely,
