Note fondée sur 688 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 avr. 2019 sur Expedia
Bien situe pres du campus d'Emory; personnel agreable; chambres vastes
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Shirley, Gestion de l’hôtel
Thank you for your great 4 star review. It was our pleasure to serve you and hope you will stay with us again.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Staff was helpful and nice. Property is rundown.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Shirley, Gestion de l’hôtel
We are sorry we did not meet your expectations. We put in new carpet 3 months ago, repainted the inside of the rooms as well as improvements to the HVAC. There are plans for other updates such as new mattresses and window treatments this year. Management would appreciate knowing more about your "run down" description if you would like to directly provide your feedback to them. We very much appreciate the opportunity to serve you.
par un voyageur
Publié le 9 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 mars 2024 par Shirley, Gestion de l’hôtel
Thank you for your excellent rating and thank you for allowing us the opportunity to serve you. It truly was our honor. Should you return to the area, we invite you to stay with us again.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Overall property was in poor condition and interior room was filled with used broken down furniture. Bath tub was covered with rust and dirty. Floors need new carpet and tile/linoleum. Just overall poor condition. Oh and window treatments covered in dripping stains.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Shirley, Gestion de l’hôtel
We are so sorry we did not meet your expectations. We certainly hope you had a restful sleep. After inspection of the room after your departure today we agree that the blackout curtain needs to be replaced and will be in the near future. As to the carpet it was replaced in December 2023. We do not have linoleum in the room anywhere so not sure about that, while the ceramic tile is in excellent condition. We do agree the tub needs attention. We use cleaning processes that exceed CDC requirements and we are often praised for our cleanliness of our rooms. It is extremely concerning to us that you could have found the room not clean, therefore, action will be taken with our staff to assure this does not happen again. Our guest's comfort is at the top of our purpose and we very much regret when any guest is not happy.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 mars 2024 par Shirley, Gestion de l’hôtel
Thank you for your excellent rating. It truly was our honor to serve you. Should you return to the area, we invite you to stay with us again.
par un voyageur
Publié le 28 févr. 2024 sur Hotels
This was nothing close to what I expected from viewing the website photos. The “lounge” is Spartan. Rather than the cozy tables and chairs you see in the pictures, there are only two chairs. It cash accommodate exactly 3 people if one is willing to sit in a desk chair. An old inn can be shabby chic. This inn is clean and shabby. It needs a makeover.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Shirley, Gestion de l’hôtel
Thank you for allowing us the opportunity to serve you. We are transitioning several things about the Inn as a whole such as brand new carpet, room painting, air conditioning upgrades. We do have a plan to modernize the lobby which will come after we replace mattresses. We certainly hope you had a good night's sleep, and that you were treated well by our staff during your stay.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Older hotel in dire need of renovation. Clean newer carpet. Old tub with some rust at base. Ceiling tiles with rusty rails . Furniture old and scuffed up. Not the best choice I have ever made.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Shirley, Gestion de l’hôtel
We are sorry that we did not meet your expectations and that you found things not in good repair. We have passed on your comments to maintenance and management to get them addressed. The room you were inn recently had new carpet installed and the walls were repainted. It truly was our honor to serve you.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
Very satisfied with stay. The receptionist (Ina) is very nice and helpful.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Shirley, Gestion de l’hôtel
Thank you for your excellent review. Especially thank you for allowing us the opportunity to serve you. It truly was our honor to do so. Should you return to the area, we invite you to stay with us again.
par un voyageur
Publié le 20 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Shirley, Gestion de l’hôtel
Thank you for your excellent review and thank you for allowing us the opportunity to serve you. It certainly was our honor. Should you return to the area, we invite you to stay with us again.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
This hotel refuse to cancel the reservation when contacted 15 minutes following the reservation being made by error - which I believe was a system problem. The reservation was booked as nonrefundable, which was discovered when a credit card alert was received on my iPhone. Despite immediately contacting Expedia about the error, and multiple times, the reservation was never cancelled. The reservation was made more than two months prior to the travel planning so there was no time issue. AVOID THIS HOTEL is my recommendation. From my perspective, the customer service is unacceptable. As a closing note, I have consistently found the customer service at Expedia to be polite but useless and ineffective for addressing concerns about bookings or complaints about service.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Shirley, Gestion de l’hôtel
The hotel does not have record of a request for advance cancellation with the name of Patrick. If you would like this investigated further please contact the hotel directly for their internal inquiry.
