Note fondée sur 37 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,1 Service et personnel
3,9 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 févr. 2024 sur Expedia
ホテル周りが雑踏…ちょっと外に、という感じで外出出来ない
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 févr. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Tae Ho Oh, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!Thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr Adam Harvey,We sincerely thank you for your review. We are very sorry that our service did not meet your expectations.We will continue to do our best to improve and meet your wishes. If you have any detailed feedback about the hotel's staff or services that you would like to share, we are happy to listen and take action to ensure that these issues do not occur in the future. We respect and always work with a progressive spirit, taking customers as goals.Sincerely thank you for your patience and hope to have the opportunity to serve you again so that we can provide the best experience for you.Best regards,Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
乾淨 方便 安全的環境
Publié le 1 janv. 2024 sur Hotels乾淨 方便 安全的住所
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
尊敬的先生。陈嘉琪我们衷心感谢您对我们酒店的积极评价。这对我们来说是一种莫大的荣幸。我们始终将保持清洁和安全作为首要任务，以确保您拥有最舒适、最安全的入住体验。我们感谢客户的积极反馈，这是我们不断努力的巨大动力。如果您还有其他意见或建议来改善您的入住体验，请分享，以便我们更好地为您服务。再次非常感谢您选择我们，并希望您在以后的旅行中继续支持和信任我们的服务。此致，Nguyen Khac Hanh（先生）- 执行董事
par un voyageur
Publié le 20 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
亲爱的尹杰林先生非常感谢您抽出宝贵时间为我们的酒店留下评论。为客户提供最好的服务始终是我们的首要任务，我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求，我们很乐意倾听。我们期待您的更多光临，为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利，并期待下次再次见到您！此致！Nguyen Khac Hanh（先生）- 执行董事
par un voyageur
Publié le 18 déc. 2023 sur Expedia
Bedsheets were not changed.
Don't auto refill the stuff in the fridge.
No Bathmats.
Once service taken, you will be charged. Even though that service is a normal part of any hotels process.
Food restaurants doesn't have marks to differentiate between vegetarian/ Non vegetarian.
Looks like they are just they're for pulling out the money out of customer's pocket.
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
Dear Mr. Nilesh TrivediWe sincerely apologize for your negative experiences at our hotel. Your feedback is a valuable source of information that helps us improve service quality.Regarding not changing bedding and not automatically refreshing drinking water in the refrigerator, we sincerely apologize for this inconvenience and have conveyed your feedback to our staff to ensure that this is done. will not happen in the future.For included services and services that require a usage fee, we have clearly stated in the policy when booking, however we would like to note that additional services will be clearly notified and transparent to avoid causing inconvenience to customers.Regarding the issue of identifying vegetarian and non-vegetarian foods in our restaurants, we will put more attention on providing complete and clear information to ensure that every customer has a pleasant experience. easy and satisfying cuisine.We appreciate your feedback and hope to have the opportunity to serve you again so we can demonstrate improvement in our service. Thank you very much for sharing this information with us.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
par un voyageur
Publié le 7 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
亲爱的尹杰林先生非常感谢您抽出宝贵时间为我们的酒店留下评论。为客户提供最好的服务始终是我们的首要任务，我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求，我们很乐意倾听。我们期待您的更多光临，为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利，并期待下次再次见到您!此致！Nguyen Khac Hanh（先生）- 执行董事
par un voyageur
Publié le 6 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
尊敬的顾客，非常感谢您抽出宝贵时间为我们酒店留下评论。为客户提供最好的服务始终是我们的首要任务，我们的员工始终竭尽全力为客户提供最好的服务体验。如果您有任何其他建议或需求，我们很乐意倾听。我们期待您的更多光临，为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利，并期待下次再次见到您！此致！Nguyen Khac Hanh（先生）- 执行董事
par un voyageur
Publié le 6 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
2 janv. 2024 par Muong Thanh Luxury Bac Ninh Hotel, Gestion de l’hôtel
尊敬的胡先生，非常感谢您抽出宝贵时间为我们酒店留下评论！我们很高兴得知我们提供的服务让您满意、满意。为客户提供最好的服务始终是我们的首要任务，我们始终尽力提供最好的服务。如果您有任何其他建议或需求，我们很乐意倾听。我们期待您的更多光临，为您带来最好的产品。再次感谢您选择我们酒店。祝您一切顺利，并期待下次再次见到您！此致!Nguyen Khac Hanh（先生）- 执行董事
par un voyageur
Publié le 17 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 nov. 2023 par Khach san Muong Thanh Luxury Bac Nin, Gestion de l’hôtel
Dear Guest, We are pleased to know that you had a positive experience during your stay at our hotel. We take great pride in providing excellent service and we are pleased to know that our friendly staff contributed to your overall satisfaction. Your happiness with your stay means a lot to us and motivates us to improve further. Thank you for taking the time to share your feedback and we look forward to welcoming you back for another enjoyable stay in the future!Thank you very much.Best regards!Nguyen Khac Hanh (Mr.) - General Manager
