Ratings based on 107 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 20, 2024 on Expedia
Lovely staff. Quaint and quiet hotel. The dock was beautiful and private. I had it to myself for allot of the time. Breakfast was a nice bonus. Bacalar is awesome.
by A traveller
Posted Feb. 9, 2024 on Expedia
The place is beautiful and the hotel is just like in the pictures. It's a very peaceful place with an incredible environment. Additionally, in the center, there are very good restaurants and games for the kids in the square. The only thing I would improve is the breakfast. There were only eggs (scrambled or omelet) and coffee. I would add some toast, butter, cereals, yogurt, etc.
by A traveller
Posted Feb. 3, 2024 on Expedia
This property was magnificent, I had the bungalow on the water. The birds the cranes in the morning with the beautiful trees surrounding me hanging over the waters edge was like paradise. It was peaceful, tranquil, and very relaxing, the nice music from the next-door bar was not a bother as it stopped early in the evening, the convenience of walking out onto the beautiful dock, and jumping in the beautiful lagoon was breath taking, the staff were so delightful, and the free breakfast in the morning was excellent, I think it was the most peaceful, relaxing place. I’ve stayed in a long time if you’re a nature lover, and you love to swim this is the best place.
Comment from Hotel Management
Feb. 3, 2024 by Casa Aakal , Hotel Management
Cindy, for us it was very very very nice to serve you and make you enjoy your stay in Bacalar. We look forward to seeing you next time.
by A traveller
Posted Jan. 21, 2024 on Expedia
Beautiful lagoon area. Staff very friendly and accommodating. Nice bar/restaurant next door. Good breakfast in the morning included.
Comment from Hotel Management
Feb. 3, 2024 by Casa Aakal, Hotel Management
It was a pleasure for us to serve you Reji.
by A traveller
Posted Jan. 13, 2024 on Expedia
by A traveller
Posted Jan. 11, 2024 on Expedia
The location of this property cannot be beat. You’re right on the water, and a short walk to anything and everything. The staff was super friendly, and the breakfast was good. Parking is very limited and a tight squeeze, but you don’t want to park on the road or your car will likely be dinged in the night. My main complaint about this property is the mold/mildew in the cabana we stayed in. The smell was so strong, it hits you as soon as the door is open. It was so bad that my throat and eyes were burning by morning. I think one of the big issues is that they need screens on their doors and windows, so air can get in. The mosquitos are so bad that you have to keep everything closed. I think screens would really help, and you wouldn’t have to constantly run the AC. We only stayed for two nights, but I wouldn’t have been able to stay any longer. After leaving my bags and clothes all smelled horribly of mildew.
Comment from Hotel Management
Feb. 3, 2024 by Casa Aakal, Hotel Management
We greatly appreciate your comment, I assure you that we will work on the areas of opportunities that you mention.
by A traveller
Posted Dec. 30, 2023 on Hotels
by A traveller
Posted Nov. 30, 2023 on Expedia
I can share photos of the unit. There were hand prints above the beds headboard. Not very pleasant to see. Shoe prints on the wall. The room had an unbearable odour. 2 lights not working. Wifi didn’t work at all in the room. The gardens were maintained well. Overall would not recommend at all.
by A traveller
Posted Nov. 18, 2023 on Expedia
Great and secluded
by A traveller
Posted Oct. 12, 2023 on Expedia
We won't stay here again. Pictures were misleading. Overpriced for what it was. Room was small, shabby and sparse. We probably should have said something, but we just kept quiet, sucked it up, took it on the chin and laughed at ourselves. We left right after we got up and had breakfast. With that said, the breakfast was good and the lake was a nice view though.
