Ratings based on 908 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 19, 2024
Took a very long time for the hot water to get hot. Show have microwave in the room for convenience. Instead of going to the lobby. Other then that is was a very enjoyable stay.
Comment from Hotel Management
May 21, 2024 by Customer Service, Hotel Management
Alfred E, thank you for sharing your thoughts. The comments about the hot water and room amenities are appreciated and noted. It is great to hear that you found your stay enjoyable overall. We hope to have the opportunity to host you again in the future.
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Customer Service, Hotel Management
Thank you for sharing, Veronica!At Aloft Arundel Mills BWI Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
by A traveller
Posted Feb. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Customer Service, Hotel Management
Devyn, it's clear your experience did not meet expectations. Rest assured, we are dedicated to constantly improving our guest experience. We would truly appreciate the opportunity to learn more about what specifically influenced your rating. We hope for the chance to serve you better in the future.
by A traveller
Posted Feb. 20, 2024 on Hotels
it was definitely ok i was mad that my toliet was making a sound all night it was annoying no microwave in the room and we had to pay for breakfast and things we seen on the menu didn't have
Comment from Hotel Management
Feb. 20, 2024 by Customer Service, Hotel Management
Tonia, we appreciate your feedback. It's regrettable to hear about the inconvenience you faced due to certain room amenities and the breakfast experience. We'll definitely take your comments into consideration for our future guests. We hope for another opportunity to serve you better and elevate your experience.
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 21, 2024 by Customer Service, Hotel Management
We appreciate your lovely rating, Michael!The satisfaction of our guests is important to us so we can't wait to see you back again at Aloft Arundel Mills BWI Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!
by A traveller
Posted Feb. 19, 2024 on Expedia
Awesome staff great stay
Comment from Hotel Management
Feb. 20, 2024 by Dual General Manager, Hotel Management
Dear Tiara, Thank you for acknowledging our outstanding service at Aloft Arundel Mills BWI Airport. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon.Sincerely,Rick SawyerDual General Manager
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Feb. 20, 2024 by Customer Service, Hotel Management
Adelice, it's wonderful to see that your visit at Aloft Arundel Mills BWI Airport met your expectations. We are grateful for your rating and hope to have the opportunity to welcome you again in the future for an even more enjoyable stay.
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Dual General Manager, Hotel Management
Dear Jamaal, Thank you for the kind rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Aloft Arundel Mills BWI Airport; we hope to see you again soon. Sincerely,Rick SawyerDual General Manager
by A traveller
Posted Feb. 18, 2024 on Expedia
Front desk service is excellent!
Comment from Hotel Management
Feb. 19, 2024 by Customer Service, Hotel Management
Adam, we're delighted to learn that you had such a positive experience at Aloft Arundel Mills BWI Airport, particularly praising our front desk team members. Your feedback is highly valuable and we can't wait to welcome you back in the future!
by A traveller
Posted Feb. 17, 2024 on Expedia
Comment from Hotel Management
Feb. 19, 2024 by Customer Service, Hotel Management
Thank you for the amazing rating, Tekisha!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Aloft Arundel Mills BWI Airport soon!Thanks again for leaving your feedback!
