Note fondée sur 213 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,6 Service et personnel
3,1 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Francois. The staff and I at the Red Roof Inn Baltimore South - Glen Burnie appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 oct. 2024
This property is convenient to everything you would stop in Glen Burnie for. Travel arteries, airport, shopping dining, the works. The buildings suffer from deferred maintenance. The bed was great. The staff was terrific, but, if you leave your stuff on the floor, you will be taking roaches with you when you leave.
par un voyageur
Publié le 2 août 2024 sur Expedia
Kids enjoyed the pool
Commentaires de Gestion de l’hôtel
2 août 2024 par Jay, Gestion de l’hôtel
Thank you Joseph! Glad the kids had fun pool time in this heat. Wish you do come back and enjoy our hospitality.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Hello Sara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BALTIMORE SOUTH - GLEN BURNIE and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Rough looking property. I wouldn't call it dangerous, but there are definitely some shady characters in the area. There are people living here. Kids running down the halls screaming. People randomly hanging out in the hallways. Most seemed harmless, but I don't see coming back here, despite the cheap price.
Staff was very friendly and helpful when needed.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Victor, Thank you for telling us about your stay at the Red Roof Inn Baltimore South - Glen Burnie. I am glad you found our staff to be friendly and helpful. However, I am disappointed that your experience did not meet your full expectations, prompting your 2/5 score. The situation you described regarding the property, the shady characters you encountered, the noise disturbance along with the other concerns mentioned are truly regrettable. I am very sorry for your experience. While Red Roof's goal is to provide clean and comfortable accommodations for all guests, it seems that we have fell short with you, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Expedia
See y’all next year
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear David,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Baltimore South - Glen Burnie. We strive to provide all our guests with the best customer service and all the comforts of home, and I am elated to see we accomplished that with your visit. Thank you for your 5/5 score. In the future, please consider adding more detailed comments to your survey to let us know what we’re doing well and where we can improve. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We at Red Roof look forward to seeing you in your future travels.Sincerely,MelissaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Front desk personnel are always nice.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Dear Gwendolyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baltimore South - Glen Burnie. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our always nice front desk staff. Thank you for your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Will not return
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Dear Jasmine,Thank you for your review following your stay at Red Roof Inn Baltimore South - Glen Burnie. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that you will not return to our hotel, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 juill. 2024 sur Expedia
The place was not as nice as I thought it would be. Checking in was a hassle! There were a lot of homeless looking people in and around the hotel building.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Adeshola, Thank you for taking the time to tell us about your experience at the Red Roof Inn Baltimore South - Glen Burnie. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 juill. 2024 sur Expedia
I like the pillows
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Jay, Gestion de l’hôtel
Thank you for your response. We will pass on the good words over to our entire team.TrulyJay