Note fondée sur 154 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Francois. The staff and I at the Red Roof Inn Baltimore South - Glen Burnie appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 14 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 févr. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Tiffany,We are sorry you had a less than satisfactory experience, prompting your 3/5 rating following your stay at the Red Roof Inn Baltimore South - Glen Burnie. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
par un voyageur
Publié le 2 févr. 2024 sur Expedia
The room was "clean", but the sheets looked very dirty and there were roaches in the room. Our front door didn't shut all the way either, we had to put the coffee table against it.
Commentaires de Gestion de l’hôtel
4 févr. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Ariyal, We are sorry to hear about your recent experience at the RED ROOF INN BALTIMORE SOUTH - GLEN BURNIE. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the cleanliness of the sheets, multiple encounters with pests, and the other highlighted concerns. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Red Roof Management
par un voyageur de Glen Burnie
Publié le 29 janv. 2024 sur Expedia
Room was clean. Staff is not friendly or helpful.
Commentaires de Gestion de l’hôtel
29 janv. 2024 par Chirell RediResponse Specialist, Gestion de l’hôtel
Dear Donald,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Baltimore South - Glen Burnie. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our clean room, friendly and helpful staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.On your next stay, if you have any problems while you are with us, please contact our front desk immediately so we can resolve the issue and ensure your satisfaction. Thank you again and we hope you visit Red Roof again on your next visit.Sincerely,ChirellRediResponse Specialist
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Jose, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BALTIMORE SOUTH - GLEN BURNIE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Alexander,The staff at the Red Roof Inn Baltimore South - Glen Burnie and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 15 déc. 2023 sur Expedia
Great
Commentaires de Gestion de l’hôtel
11 févr. 2024 par OnielRediresponse Specialist, Gestion de l’hôtel
Hi Donald,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Baltimore South - Glen Burnie. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
par un voyageur de Elizabethtown
Publié le 14 déc. 2023 sur Expedia
Very noisy, room was dingy looking and feeling. Heater was very loud, woke up every time it kicked on. Bed made noises everytime I rolled over or moved.
Commentaires de Gestion de l’hôtel
15 déc. 2023 par Antonio,RediResponse Specialist, Gestion de l’hôtel
Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN BALTIMORE SOUTH - GLEN BURNIE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described excessive noise, issues with amenities and the room feeling dingy.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist
par un voyageur
Publié le 11 déc. 2023 sur Expedia
Great stay!
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Devorine RediResponse Specialist, Gestion de l’hôtel
Thank you so much for posting a review of our property, Donald. It is so rewarding to read that you had a great stay with us. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. The staff and I here at Red Roof Inn Baltimore South - Glen Burnie is eager to host you again in your next travels to our area. Sincerely,Devorine Red Roof Management RediResponse Specialist
par un voyageur
Publié le 5 déc. 2023 sur Expedia
Nice hotel a little dated but clean- really clean!
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Mike,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BALTIMORE SOUTH - GLEN BURNIE. I am happy to read your comments about our nice and really clean hotel. However, you indicated that the upkeep was not being to your liking. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you again for your feedback and we hope to continue to provide great experiences for you at Red Roof. Sincerely,Red Roof Management
