Ratings based on 768 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Middletown
Posted Apr. 27, 2022
When we arrived, the front door was locked. A note near the door directed us to call a number - that had no area code. When asked, the manager said "I thought everyone would know the area code." We're travelers, why would we know the area code?
Anyway, we were not told what the wi-fi password was. I called the same number as before but never got a callback. I was previously told by the manager that she was having a problem with harassing phone calls from someone and wasn't answering the phone. But if that is the same line that guests are using, I don't know, why not look at the Caller ID? And or call the police on the person that was harassing? Why not promptly listen to voice mail messages.
When we booked the room, one of the criteria was chose / choose, is breakfast included as this is VERY convenient. It need not be a full buffet, but something. We were told that this motel was no longer serving breakfast. That's fine, I guess, but their site should be updated on Travelocity to indicate such.
At checkout in the morning, again, the front door was locked, and there was no one in the lobby. I got into the lobby via a side door and left the key on the desk.
The manager, overall, was friendly (though I never saw her again after checking in), and the room itself was VERY spacious, and clean. Those were the only redeeming aspects of our stay.
by A traveller
Posted Jan. 2, 2022 on Expedia
The room itself was nice. However, I paid for “continental breakfast” and confirmed over the phone that breakfast was included with accommodation to only find out that morning that breakfast was not being served due to covid. Disappointing and inconvenient especially when you travel with children and one of them had a broken bone. They did bring us half container of milk and an open bag of cereal -no spoons, no bowls. I took it as a joke. There was no refund and no apology. Very unfortunate experience.
by A traveller
Posted Nov. 2, 2020 on Expedia
Comment from Hotel Management
Nov. 3, 2020 by IJ, Hotel Management
Thank you for the 5 stars rating.
by A traveller
Posted Oct. 30, 2020 on Hotels
Comment from Hotel Management
Nov. 3, 2020 by IJ, Hotel Management
Thank you for the rating.
by A traveller from Alabama
Posted Oct. 6, 2020 on Expedia
I found the property to be excessively noisy. The room was clean, but the light in the bathroom didn't work. Also, the cleaning and safety practices listed says "Guest accommodations are accessible via mobile device." This hotel doesn't even have key cards, just regular old-fashioned keys. The room also had a large overstuffed recliner that you had to move to get to the desk. This was a disappointing stay.
Comment from Hotel Management
Oct. 7, 2020 by Louis, Hotel Management
I apologize on behalf of everyone at Hollow Inn & Motel. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.
by A traveller
Posted Oct. 4, 2020 on Hotels
Comment from Hotel Management
Oct. 7, 2020 by Louis, Hotel Management
Thank you for your rating.
by A traveller
Posted Aug. 8, 2020 on Expedia
Thanks you for everything.
Staff was accommodating and room was perfect
Comment from Hotel Management
Sep. 8, 2020 by IJ, Hotel Management
This review made our day! Thank you so much for taking the time to leave us this amazing review.
by A traveller from New Jersey
Posted Aug. 3, 2020 on Expedia
The property looked nice from the outside and the lobby. The room was very large with an adjoining sitting room. The bed was very comfortable and the shower was nice.
Comment from Hotel Management
Sep. 8, 2020 by IJ, Hotel Management
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
by A traveller
Posted Jul. 20, 2020 on Expedia
Comment from Hotel Management
Sep. 8, 2020 by IJ, Hotel Management
Thanks
by A traveller
Posted Jul. 6, 2020 on Hotels
