Ratings based on 627 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Boulder
Posted Feb. 29, 2024 on Expedia
Breakfast was terrible, toast or frozen burrito. Room was below average for the price. The warning about $100 reset fee if you change settings on the tv were enough to put me off from even using it.
Comment from Hotel Management
Mar. 1, 2024 by FrontDesk, Hotel Management
Thank you for taking the time to share your feedback about your recent stay. We're sorry to learn that your experience with our breakfast did not meet your expectations. We take pride in offering a variety of breakfast options, including juice, cereal, yoghurt, breakfast burritos, bagels, muffins and pastries. It's disappointing to hear that these choices did not appeal to you. However, our location is surrounded by many dining choices that offer great cooked breakfasts. In regards to the room, we apologize if it did not meet your expectations in terms of value. We strive to provide clean, comfortable and affordable accommodations. Especially given the proximity to Aspen. Regarding the TV settings, we appreciate your understanding of the importance of common courtesy in returning the settings to the original state. This ensures that the next guest can enjoy a seamless TV experience upon arrival. (not find the TV on Netflix) The 100 reset fee is in place to cover the costs associated with restoring the settings and we hope for our guests cooperation in this matter. We value your input, and your comments will be shared with our team.
by A traveller
Posted Feb. 29, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by Frontdesk , Hotel Management
Thank Jennifer. We really appreciate your review.
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Aspenalt, Hotel Management
Thank you for taking time to review our hotel. We hope that you come to visit us again soon.
by A traveller
Posted Feb. 26, 2024 on Expedia
Comment from Hotel Management
Feb. 28, 2024 by Aspenalt, Hotel Management
Thank you for taking the time to review our hotel. We hope that you come to visit us again soon.
by A traveller
It was ok and great if Basalt is all you plan on
Posted Feb. 26, 2024 on HotelsOur stay started rough. We were not aware that the hotel was an OTA Hotel Collect hotel. We were charged by Hotels for the hotel first then again at check-in. Hotels has not made this right yet but I am confident that they will. The hotel itself was nice, it is not anywhere near Aspen like we thought and Ubers/Lyfts are extremely hard to rely on. We figured out the bus system after the first day as we were there for a 2-day festival in Aspen. The other issue was, that the maid service came literally at 9:00 on all days even on check-out day. We were under the impression that if we wanted maid service we needed to ask for it and not wake up at 9:00 after a very late night. Other than that it was a great hotel.
Comment from Hotel Management
Mar. 5, 2024 by Frontdesk , Hotel Management
Thank you for sharing your experience regarding your recent stay. We regret any confusion with the billing process concerning the OTA Hotel Collect system. We are sure they will promptly address and resolve the issue. Yes we are 17 miles from Aspen however, our pricing reflects the cost savings that guests enjoy by opting for a 20 minute bus ride to Aspen. We are conveniently located 300 yards from the RFTA bus system, providing a budget friendly alternative to the higher hotel prices in Aspen. We apologize for the confusion regarding the housekeeping schedule. It is our standard practice to service rooms each day. We encourage guests to utilize the "Do Not Disturb" sign on their door. We appreciate your understanding and glad to hear aside from these issues you thought out hotel was great. Thank you for staying with us.
by A traveller
Posted Feb. 19, 2024 on Hotels
Comment from Hotel Management
Mar. 1, 2024 by FrontDesk, Hotel Management
Thank you Ryan. Really appreciate you taking the time to give us a great review.
by A traveller
Posted Feb. 19, 2024 on Expedia
by A traveller
Posted Feb. 17, 2024 on Expedia
easy ascess to Aspen
Comment from Hotel Management
Mar. 5, 2024 by FrontDesk, Hotel Management
We appreciate you taking the time to review our Hotel.
by A traveller
Posted Feb. 9, 2024 on Expedia
We really enjoyed our river view room.
Comment from Hotel Management
Feb. 9, 2024 by Aspenalt, Hotel Management
Thank you for your kind review. We hope that you come to visit us again soon.
by A traveller
Posted Jan. 28, 2024 on Hotels
Great place to stay while skiing Aspen Snowmass. Loved staying by the river.
Comment from Hotel Management
Feb. 9, 2024 by Aspenalt, Hotel Management
Thank you for your kind review. We hope that you come to visit us again soon.
