Ratings based on 935 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.9 Service & staff
4.3 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 27, 2024 by Management Team, Hotel Management
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards
by A traveller
Posted Feb. 13, 2024 on Expedia
Would not pay for the breakfast again would like my money back ☹️
Comment from Hotel Management
Feb. 27, 2024 by Management Team, Hotel Management
Thank you for taking the time to provide feedback on your recent stay with us. I apologise you did not enjoy your breakfast with us. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.Kind regards.
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Shane, Hotel Management
Dear Mark,Thank you taking time to leave a 5/5 review on Expedia. I hope we are able to welcome you back and shoiw you another perfect stay. Shane
by A traveller
Lovely place
Posted Jan. 29, 2024 on HotelsSlow check in with a wait for room even when we were not early. Staff were friendly and attentive and the place was clean and tidy. Lovely room and the spa was nice.
Comment from Hotel Management
Feb. 7, 2024 by Shane, Hotel Management
Dear Valued guest,Thank you for taking time to write a review on Hotels.com. I am sorry about the wait on check-in, however I am graterful that this did not spoil your stay and our team were friendly and attentive. Shane
by A traveller
It was OK
Posted Jan. 29, 2024 on HotelsThe 2 days were in an upgraded room which was fine but the evening was spoilt by a total lack of interest from staff at the hotel to serve us any drinks. We sat in the bar with another couple bemused as staff came and went without talking to us at all. It left me ffeeling as though the hotel lacked the quality of service it appears to aspire to.
Comment from Hotel Management
Feb. 7, 2024 by Shane, Hotel Management
Dear Craig,Thank you for taking time to leave a review on Hotels.com and explaining the issues you encountered during your stay. It is very dissapointing to see that our team did not interact or give you the guest care and service quality were are all so proud to offer our residents and visitors. I would like to take this opportunity to thank you for your feedback as we use all guest experiences to improve our service and ensure our teams are well trained and enthusiastic. Shane
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Shane, Hotel Management
Dear Alex,Thank you for leaving a review score 8/10 on Hotels.com. I hope we are able to welcome you back and show you a perfect 10/10 stay next time. Shane
by A traveller
Posted Jan. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 7, 2024 by Shane, Hotel Management
Dear Daniel,Thank you for leaving a 10/10 review score on Hotels.com. I am delighted we were able to show you the guest care and service quality we are all so proud to offer our residents and visitors. Shane
by A traveller
Posted Jan. 27, 2024 on Hotels
Great hotel, really comfortable. Great facilities - spa was a delight. Great massage!! Only point to note, more hooks needed for hanging towels in pool area.
Comment from Hotel Management
Feb. 27, 2024 by Management Team, Hotel Management
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Shane, Hotel Management
Dear Rukshana,Thank you for taking time to leave a review on Expedia. We are always hoping our guests have a perfect 5/5 stay and I am dissapointed to see we did not achieve this on your last stay. I hope we are able to welcome you back and show you a perfect stay. Shane
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Shane, Hotel Management
Dear Katelin,Thank you for leaving a review on Expedia. Obviously I am dissapointed to see such a low score with no information, it does make it difficult to improve our service without any comments. I would be delighted to talk to you personally to try to recify any issues that you had during your stay. Shane
