Note fondée sur 533 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 mars 2024
Nice staff and great breakfast
Commentaires de Gestion de l’hôtel
11 avr. 2024 par gm, Gestion de l’hôtel
Thank you :)
par un voyageur
Publié le 10 mars 2024
Commentaires de Gestion de l’hôtel
23 mars 2024 par gm, Gestion de l’hôtel
Thank you.
par un voyageur
Weekend stay
Publié le 9 févr. 2024 sur HotelsBreakfast area was family friendly so kids can help themselves. Good choices for breakfast and the dining room was nice. Waterpark was fun for small children
Commentaires de Gestion de l’hôtel
22 févr. 2024 par gm, Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par gm, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Chlorine levels way high. Kids got sick because of it. Skin and eyes burned even after showers.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par gm, Gestion de l’hôtel
Thank you for staying with us and for the feedback. I am sorry the kiddos did not feel well after swimming. I am wondering how we can do better... The state requires once a day testing- we run tests on chemical levels at least 2 times a day when open, some days 3 times, just to be sure the levels are good for our guests. I will see if maybe we need a 3rd and 4th test during the day.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
We can’t complain about anything
Commentaires de Gestion de l’hôtel
22 févr. 2024 par gm, Gestion de l’hôtel
Have a wonderful day.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par gm, Gestion de l’hôtel
Thank you for staying with us.
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Definitely be back! Super fun place..
Commentaires de Gestion de l’hôtel
22 févr. 2024 par gm, Gestion de l’hôtel
Thank you :)
par un voyageur
Worst hotel stay by far!
Publié le 4 févr. 2024 sur HotelsFrom the minute we walked in, the front desk lady was rude to not only us but the new girl behind the desk as well. There was a little bit of miscommunication on the room and the girl needed help just for her to be yelled at and barely helped so we had to stand there checking in for nearly 20 minutes. We then went and checked out the water park and for the price we paid there should have been way more tubes out to go down the slide/lazy river. The pool attendants were not doing their job, instead decided they were going to stand behind the counter and talk about what shoes they had on their feet. Every person we had swimming had on bands but they still insisted on kicking out the two people we had with that were fully clothed, watching the one year old baby, clearly not about to swim anytime soon. As well as the water park not being worth it, there were no towels. And the staff told us they couldn’t grab any just for us to walk around the counter and there was a whole stack of them. They couldn’t just go grab them? Especially knowing the water park was closing and multiple people would need towels. Work on hiring better staff that actually know how to treat your guests, especially for the price you charge.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par gm, Gestion de l’hôtel
Thank you for staying with us, I am sorry that this was your experience. I have addressed many things you have mentioned and hope you will be back in the future to give us a chance to do so much better. Thank you for your feedback.
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 mars 2024 par gm, Gestion de l’hôtel
Thank you.
