Ratings based on 945 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 29, 2024 on Hotels
by A traveller
Lovely hotel, great food and lovely spa
Posted Feb. 27, 2024 on HotelsThe hotel communal spaces are beautiful, very well presented and lovely decor. The restaurant was excellent and really good food and the breakfast was excellent value for money.
The spa is lovely, 2 hours was perfect. It looks like it is quite new and really nice facilities. Only thing is there cpuld be a few more seats, but totally minor.
Our room was nice, the bathroom really lovely, but the room a little tired. Our problem was a window that didnt close - in february! So our room was freezing. We reported it to the front desk and nothing was done, when we came out the spa we checled with the manager on duty who knew nothing about it. He was very good, came to room to investigate and realised window was clearly broken. Problem was the hotel was full so they couldnt move us! He made a fix of some towels and we kept the curtains closed and cranked up the heating. Not ideal but we lade the most of it best we could and he said he would sort out a refund.
Upon checking out my refund was £16! I said this was not acceptable for a room with a broken window in february and the guy eventually gave me a proper refund for the room. Luckily this didnt spoil our stay but it could have been a lot worse, i guess we were just a little unfortunate that the hotel was full and we couldnt be moved. As i said the manager on the saturday night was great and did everything he could to try and make the situation better.
by A traveller
Posted Feb. 24, 2024 on Hotels
by A traveller
Posted Feb. 21, 2024 on Hotels
by A traveller
Posted Feb. 18, 2024 on Hotels
by A traveller
Ok but a little noisy and not fantastic
Posted Feb. 16, 2024 on HotelsClean and bed is comfortable, but reception not always staffed (although stafff are friendly) and sound proofing is poor. House keeping also tried to enter our room in the morning of check out day when we were asleep, instead of waiting a couple hours later till we have checked out, so some internal system wasn't working...
by A traveller
Nice hotel
Posted Feb. 16, 2024 on HotelsHotel was lovely but the lack of parking spaces or nearby parking was a difficult. Breakfast style was basic and notvreally in keeping with the hotel.
Disappointed to find you had to pay to use the spa.
by A traveller
Posted Feb. 15, 2024 on Hotels
by A traveller
Posted Feb. 13, 2024 on Hotels
by A traveller
Posted Feb. 8, 2024 on Expedia
The value is really good. Beautiful rooms, lots of tea/ coffee/milk in room and biscuits. Can’t fault. Parking really good.
