Note fondée sur 224 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Max, Gestion de l’hôtel
Dear Frantz,Thank you for taking the time to leave a review of your stay. We hope to see you again in the future and show you the best we have to offer!Warm regards,Reception Team
par un voyageur
Publié le 14 févr. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2022 par Wiktoria, Gestion de l’hôtel
Thank you for your great feedback!
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Robyn, Gestion de l’hôtel
Thank you for leaving us a lovely review! We hope you choose to stay with us again soon!
par un voyageur
Four day stay disappointing
Publié le 10 mars 2024 sur HotelsHaving stayed at the hotel several times before over past 30 years, we were a little disappointed with our four day break. The view over the town bridge and river from seventh floor was excellent, the maid service was very consistent, and the room was spacious, bathroom quirky but fine. However, the safe was non-operational, the general decor a little tired, and reception staff not entirely welcoming, apart from Hermès. Particularly the charging for the first stay of many of £5 a night for parking was a surprise and unnecessary, especially as on one day, we were unable to access on many occasions that day because of a function at the hotel, of which were not pre-advised, and we incurred additional charges elsewhere in town. Overall, we were disappointed on this occasion, and will consider our travel arrangements elsewhere in future, sadly. We did not avail ourselves of and breakfast or other meals this time.
Commentaires de Gestion de l’hôtel
27 mars 2024 par Robyn, Gestion de l’hôtel
Dear Tom,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We hope you can accept our sincere apology for all of the inconveniences your experienced through your stay. We understand that this is not ideal but please be aware i have sent your feedback to the correct departments to ensure that these issues are sorted as soon as possible. We hope you choose to stay with us again soon as we would love the opportunity to show you our usual high standard of service. Thank you again for leaving us a review.Kind regards,Robyn
par un voyageur
Publié le 23 févr. 2024 sur Expedia
The rooms were cold, after reporting it to member of staff. no actions were taken.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Robyn, Gestion de l’hôtel
Dear Sehrish,Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. I hope you can accept our sincere apology for regarding the heating issue in your room, we understand that this is an inconvenience but please be aware i have sent your comments to the correct department to ensure this gets fixed as soon as possible. Thank you again for leaving us a review, i do hope you choose to stay with us again soon as we would love the opportunity to show you our usual high standard of service.Kind regards,Robyn
par un voyageur
Nice hotel but bland food
Publié le 22 févr. 2024 sur HotelsHotel is nice clean and comfortable. Food is bland.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Robyn, Gestion de l’hôtel
Dear Tim,Thank you for leaving us a review! We hope to welcome you back again soon.Kind regards,Robyn
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Robyn, Gestion de l’hôtel
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We are sorry to see that you did not enjoy your stay with us. We hope you choose to stay with us again soon so we get the opportunity to show you our usual high standard of service. Kind regards,Robyn
par un voyageur
Never again!!
Publié le 4 févr. 2024 sur HotelsRoom was actually disgusting, sink has all kinds of stains on!
Bed was uncomfortable, it felt so horrible I couldn’t even sleep on it!
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Robyn, Gestion de l’hôtel
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel.We hope you can accept our apology for any inconveniences you experienced throughout your stay with us. We understand that this is not ideal but we do hope you give us another opportunity to show you the high standard we usually hold ourselves to. Thank you again for leaving us a review.Kind regards,Robyn
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Robyn, Gestion de l’hôtel
Thank you for taking the time to tell us about your stay with us! It is always a pleasure to receive positive feedback for our guests. We hope you choose to stay with us again soon. Kind regards,Robyn
par un voyageur
Bed not fit for purpose
Publié le 28 janv. 2024 sur HotelsNice staff but hotel was run down, bed was not fit for purpose lumpy and at the end of its life. I had two hours sleep. Terrible
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Robyn, Gestion de l’hôtel
Thank you for taking the time to tell us about your stay at The Mercure Bedford Centre Hotel. We are very sorry to hear that you did not enjoy your stay with us, we hope you can accept our sincere apology for any inconveniences. We hope you choose to stay with us again soon so we get the opportunity to show you the standard we usually hold ourselves to.Kind regards,Robyn
