Note fondée sur 808 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Janie, Gestion de l’hôtel
Greetings Yves,Thank you for providing your feedback. We sincerely appreciate your input as it helps us to continually improve our services.We're truly sorry to learn that your experience at our hotel fell short of your expectations, as reflected in your rating.Once again, thank you and we hope for the opportunity to welcome you back in the future and provide you with a more positive experience.
par un voyageur
Publié le 14 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2023 par Janie, Gestion de l’hôtel
Hello Rachid. It makes us happy to know you took a few seconds of your very valuable time to drop your rating. Much thanks!
par un voyageur
Publié le 18 avr. 2023 sur Expedia
Bien
Commentaires de Gestion de l’hôtel
19 avr. 2023 par Samantha, Gestion de l’hôtel
Hola Jean-Francios, muchas gracias por su comentario.
par un voyageur
Publié le 25 mars 2023 sur Expedia
Terrasse sur ke toit avec une vue sur la ville et la mer
Commentaires de Gestion de l’hôtel
25 mars 2023 par Samantha, Gestion de l’hôtel
Dear Jean, Thank you for your feedback!
par un voyageur
Excellent choix!
Publié le 20 déc. 2022 sur HotelsNous avons un surclassement gratuit. Nous avons la megasuite alors que j’avais réservé la chambre la plus basique qui soit!
Le restaurant offre des repas tout simplement délicieux! La vue sur la ville est superbe.
Attention, les prises électriques à trois branches ne fonctionnent pas. Heureusement, ils nous ont trouvé un adaptateur afin de travailler..
Commentaires de Gestion de l’hôtel
21 déc. 2022 par Maria Jose , Gestion de l’hôtel
Merci pour vos commentaires et vos commentaires, j'espère vous accueillir à nouveau chaque fois que vous serez à nouveau au Belize.
par un voyageur
Publié le 22 mai 2024
Hotel is very nice. A little surprising that our room 311 is on the 4th floor.
HVAC system in room has a loud rattling sound while running :(
Commentaires de Gestion de l’hôtel
23 mai 2024 par Guest Services , Gestion de l’hôtel
Hi George,Thank you for your rating and review. We're glad you enjoyed your overall stay with us. We apologize for any inconvenience with the HVAC noise. And we'll make sure to have that addressed promptly to ensure a more seamless experience next time. We hope to have you stay with us another time soon!
par un voyageur
Publié le 6 mai 2024
Commentaires de Gestion de l’hôtel
7 mai 2024 par Guest Services , Gestion de l’hôtel
Hi Mary,Thank you for your rating. We regret that your experience fell short of expectations. if there is anything that we can do to improve your stay with us for next time please don't hesitate to inform us. We hope to have the chance to provide you with an even better stay in the future.
par un voyageur
Publié le 21 avr. 2024
There was construction literally on the other side of our window (we could have touched hands through the glass), with workers up early and active. We couldn't open our blinds otherwise it would have been super awkward! The food was mediocre at best at the restaurant, yet the ambiance was nice on the deck. The best thing about this hotel, was that the bed was super comfortable
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Guest Services , Gestion de l’hôtel
Hi Carrie,Thank you so much for your feedback. We apologize for any inconvenience caused by our ongoing construction during your stay. Regarding your dining experience, we thank you for your honest feedback and will strive to provide even better quality. We hope to have you back for a more enjoyable stay with us in the future.
par un voyageur de Calgary
Publié le 2 mars 2024 sur Expedia
Staff was friendly room was clean
Commentaires de Gestion de l’hôtel
4 mars 2024 par Wally, Gestion de l’hôtel
Hi Peter. I'm glad to hear that you had a positive experience! Friendly staff and a clean room can greatly contribute to a comfortable and enjoyable stay. We greatly appreciate your feedback and hope to see you back soon. :)
par un voyageur
Publié le 28 févr. 2024 sur Expedia
We stayed at this hotel twice on our vacation. Our first and last nights in Belize. We were offered and accepted airport transportation for a reasonable fee which was great and on time. The property itself is very nice. The rooms are spotless and the beds and pillows were great. The WIFI was free and fast. There is a department store of sorts located adjacent to the hotel which has lots of handy items and even souvenirs. The staff were welcoming and very helpful. The roof top restaraunt is also very nice and worth a visit. The only down side to the entire place was the ongoing construction on one side of the hotel. That is unavoidable to be sure but both nights we were given rooms on the "construction side" of the hotel that had workers right outside our window.
Maybe it was completely full and could not be helped but that was disappointing. The staff informed us of the upgrades coming with the construction and it will make a very nice place even better. Lastly and important to us, this property was a very walkable distance to the Belize City-San Pedro water taxi. Overall, the Golden Bay Hotel is very nice and was nearly perfect for us.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Wally, Gestion de l’hôtel
Dear Christopher,Thank you for choosing Golden Bay Belize Hotel for your stay in Belize and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our hotel's amenities, including the cleanliness of the rooms, comfortable beds, and the convenience of our shopping center.We sincerely apologize for any inconvenience caused by the ongoing construction near your room. We understand the importance of a peaceful stay. Your understanding is appreciated, and we assure you that we are continuously working to minimize any disturbances caused by the upgrades.It's fantastic to hear that you had a positive experience with our airport shuttle service, and we are pleased that our staff made you feel welcome and were helpful throughout your stay. We appreciate your understanding regarding the construction, and we want to assure you that we are taking steps to improve your experience with us.We are glad that you enjoyed the complimentary fast WIFI and had a pleasant dining experience at our rooftop restaurant. We also appreciate your recognition of our strategic location, making it convenient for you to access the Belize City-San Pedro water taxi.We value your feedback, and it motivates us to continue providing excellent service to our guests. Thank you for choosing Golden Bay Belize Hotel, and we hope to welcome you back in the future to experience the improvements we are making with the ongoing construction.Best regards,The Golden Bay Belize Hotel Team :)
