Ratings based on 286 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Mckinney
Posted Jan. 30, 2024 on Expedia
Highlights,
Beautiful hotel..superb checkin progress, with traditional Indian welcome. - world class.
A few staff member were amazing.
Lowlights,
Unfortunately, it was all downhill from there.
Staff were professional but no personably. Many staff members seemed to have a no care attitude. They don’t bother greeting guests. Just busy chit chatting with each other.
During our 5 night stay I tried calling but body answers. It usually takes several tries before they pick up,
On the day of checkout I tried calling front desk, operator, guest services, even the duty manager but nobody picked up, I tried for more than 10 mins, my airport transport was waiting so we had to drag all our luggage ourselves.
Not sure why the customer service is so inconsistent and poor at this hotel.
We frequently stay at 5 star hotels and am impressed with luxury hotels in India but very disappointed with Leela Palace.
Comment from Hotel Management
Feb. 1, 2024 by Madhav, Hotel Management
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. We have emailed you with regards to your feedback and look forward to your response.Kindly accept our sincere apologies for the inconvenience caused.. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Madhav, Hotel Management
Dear Sureshan,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Your feedback has been noted and will be shared with the respective leaders for necessary steps to be taken. Please share your contact number for our team to speak with you.Kindly accept our sincere apologies for the inconvenience caused.. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru
by A traveller
Posted Jan. 20, 2024 on Hotels
Comment from Hotel Management
Feb. 1, 2024 by Madhav, Hotel Management
Dear David,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru
by A traveller from Holmdel
Posted Jan. 15, 2024 on Expedia
I have been a regular guest, but this time, the check in staff tried to oversell or not truthful about the upgrade (which I attempted based on email I got from Leela). it supposed to be Club room on 5th floor but sold one on 6th floor which is smaller room and noisy one compared to my original booking. it took an effort on my part to get it corrected.
by A traveller
Posted Jan. 14, 2024 on Expedia
Exquisite place
Comment from Hotel Management
Feb. 1, 2024 by Madhav, Hotel Management
Dear Jaisri,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru
by A traveller
Posted Dec. 31, 2023 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Madhav, Hotel Management
Dear Narendrakumar,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru
by A traveller
Posted Dec. 31, 2023 on Expedia
Great stay very ethnic vibes and caring staff
Comment from Hotel Management
Feb. 1, 2024 by Madhav, Hotel Management
Dear Tarundeep,Greetings from The Leela Palace Bengaluru!Thank you for taking the time out to share your feedback with us. Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru
by A traveller
Posted Dec. 20, 2023 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Madhav, Hotel Management
Dear Guest,Greetings from The Leela Palace Bengaluru!Thank you for your rating.We look forward to your continued patronage. Warm Regards,Madhav SehgalArea Vice President & General ManagerThe Leela Palace Bengaluru
by A traveller
Nice stay
Posted Nov. 8, 2023 on HotelsStay was good. Please recheck your room
Category at the time of checkin into the room. They can also provide a downgraded room category while you py for higher category room. Thanks to the Butler Satya to solve this issue.
Comment from Hotel Management
Nov. 10, 2023 by Madhav, Hotel Management
Dear Guest, Greetings from The Leela Palace Bengaluru! Thank you for your rating. We look forward to your continued patronage. Warm Regards, Madhav Sehgal, Area Vice President & General Manager, The Leela Palace Bengaluru.
by A traveller
Posted Oct. 28, 2023 on Hotels
Comment from Hotel Management
Oct. 31, 2023 by Madhav, Hotel Management
Dear Greetings from The Leela Palace Bengaluru! Thank you for taking the time out to share your detailed feedback with us. Kindly accept our sincere apologies for the inconvenience caused to you and give us the opportunity to make amends as well as showcase our improvements to you soon. Regards, Madhav Sehgal Area Vice President & General Manager The Leela Palace Bengaluru
