Ratings based on 519 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 27, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Guest Services, Hotel Management
Dear Shay; We thank you for your feedback, patronage and look forward to your next visit Safe Travels.
by A traveller
Posted Feb. 6, 2024 on Expedia
The parking garage is under the hotel and has surveillance cameras. It was nice to go from the garage to our hallway. employee's are very professional.
Comment from Hotel Management
Feb. 7, 2024 by Guest Services, Hotel Management
Dear Bradley, we thank you for your feedback and are delighted you had a wonderful experience at the Holiday Inn Benicia. Safe travels!
by A traveller
Posted Feb. 4, 2024 on Hotels
Comment from Hotel Management
Feb. 6, 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your experience with us. Your feedback is much appreciated.
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 2, 2024 by Guest Services, Hotel Management
Dear Danyelle;We thank you for your feedback and are delighted you enjoyed your stay at the holiday inn express Benicia
by A traveller
Posted Jan. 18, 2024 on Expedia
The staff had great customer service. Had a difficult time sleeping as you can hear every noise through the walls. I was not a fan of the parking to check in as you had no where to really park if you had to big of a vehicle and the parking for guests was under the building and had to have a key to access elevator.
Comment from Hotel Management
Jan. 21, 2024 by Guest Services, Hotel Management
Dear Tiffiny;We thank you for your feedback and are delighted that you had a great experience. We hope to see you again soon; Safe travels!
by A traveller
Posted Jan. 16, 2024 on Hotels
Comment from Hotel Management
Jan. 16, 2024 by Guest Services, Hotel Management
Dear Edwin;Thank you for completing the survey regarding your recent stay at the Holiday Inn Benicia.We appreciate your loyalty. Safe Travels!
by A traveller
Broken room
Posted Jan. 15, 2024 on HotelsCould not get the tv to work in the room. Asked the desk attendant 3 times to give us assistance. Toilet was broken. Attendant tried to fix it, but couldn’t. Hesitant to move us to a different room because we booked the room on Hotels.com. I finally said, “ what’s the difference who I booked through, we do not have a working toilet or tv!” Very disappointed.
Comment from Hotel Management
Jan. 15, 2024 by Guest Services, Hotel Management
dear AnonymousThank you for completing the survey regarding your recent stay at the Holiday Inn BeniciaI want to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements. Safe travels
by A traveller
Posted Jan. 14, 2024 on Expedia
Comment from Hotel Management
Feb. 5, 2024 by Guest Services, Hotel Management
Dear Monica;We thank you for your feedback and are delighted that you had a great experience at the Holiday Inn Express Benicia; we hope to see you again.Safe travels!
by A traveller
Posted Dec. 18, 2023 on Expedia
Staff and breakfast were great. Room was clean and OK. Walls were pretty thin and you could hear snoring from next door. Further, upon getting off the elevator at 8 PM, there were loud female sex sounds up and down the hallway and could be heard from our room after we closed the door. Not that we’re complaining, but later we heard bathroom noises which were not acceptable.
Comment from Hotel Management
Dec. 18, 2023 by Guest Services, Hotel Management
Dear Micahel;We thank you for your feedback and patronage. We sincerely apologize for the negative experience. Safe Travels.
by A traveller
Posted Dec. 17, 2023 on Expedia
Comment from Hotel Management
Dec. 18, 2023 by Guest Services, Hotel Management
Dear Rae;We thank you for your feedback, patronage and look forward to your next visitSafe Travels.
