Note fondée sur 741 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur de paris
Bien pratique
Publié le 21 août 2014 sur Expedia
Pour : Ok
Contre : Ok
Emplacement : Près autoroute
Tres dur à trouver , les noms des rues sont pratiquement invisibles , sauf pour un oeil américain
Sinon , motel tout ce qu'il y a de plus normal , l'image même du motel américain
A 10 minutes en voiture de la petite station balnéaire de Benton Harbor et à 1 minute à pied de "house of pancakes" qui mérite vraiment le détour pour le petit déjeuner
Acoustique correcte
par un voyageur
Publié le 14 mai 2024
Never stay here
Commentaires de Gestion de l’hôtel
24 mai 2024 par Casey, Gestion de l’hôtel
Hello I am terribly sorry for any issues that you experienced at our hotel. I would’ve liked to help you out on your experience with us during your stay. I’m so sorry that we could not meet that expectation. Thank you.
par un voyageur
Needs work
Publié le 9 mars 2024 sur HotelsThey put us in a room were the toilet did not flush.
Commentaires de Gestion de l’hôtel
11 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to tell us about your experience at the RED ROOF INN BENTON HARBOR - ST JOSEPH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the toilet. I have shared your feedback with upper management to ensure your satisfaction. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRed Roof ManagementRediResponse Specialist
par un voyageur
Thumbs down for Red Roof Inn
Publié le 8 mars 2024 sur HotelsBeing raised in Benton Harbor is totally different than returning as a Visitor.
The Hotel room had a strong smoke smell, mini fridge was dirty, paint was peeling in some spots .
Needless to say my first time at Red Roof Inn was my last time at Red Roof Inn.
Commentaires de Gestion de l’hôtel
9 mars 2024 par Oniel Rediresponse Specialist, Gestion de l’hôtel
Hi Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Benton Harbor - St Joseph. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned, the smell it had and all other highlighted issues. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,OnielRedRoof ManagementRediresponse Specialist
par un voyageur
Decent stay
Publié le 3 mars 2024 sur HotelsFor this money great stay plus we had a puppy and no additional charge
Commentaires de Gestion de l’hôtel
4 mars 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Mariia,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN BENTON HARBOR - ST JOSEPH regarding the affordability and pet friendliness. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 mars 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Hello Christy,I am pleased to have had you as our guest at our Red Roof Inn Benton Harbor - St Joseph. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 4 févr. 2024 sur Expedia
I really liked staying here. It is a wonderful hotel and will definitely stay again
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Tianna RediResponse Specialist, Gestion de l’hôtel
Dear Christy,We appreciate your review following your recent experience at the Red Roof Inn Benton Harbor - St Joseph strive to provide our guests with all the comforts of home, so it's great to read that you were pleased with the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our staff as Red Roof strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We can’t wait to see you under our roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price.Sincerely,Red Roof Management
par un voyageur
Publié le 19 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
21 déc. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Chester. The staff and I at the Red Roof Inn Benton Harbor - St Joseph were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
par un voyageur
Publié le 15 déc. 2023 sur Expedia
Upon check in, the ladies at the front desk were talking about how "The popo must be looking for somebody because they keep circulating around". We get to our room and the moment we enter, there's a stench in the air. The bathroom was dirty. The toilet had urine and tissue inside plus urine splattered all over the seat. The walls had paint coming off. Worst experience ever!! It only took a few minutes (if that) to confirm we definitely weren't staying there for the night!! Unsafe and disgusting!
Commentaires de Gestion de l’hôtel
16 déc. 2023 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Maria. The staff and I at the Red Roof Inn Benton Harbor - St Joseph were disappointed to see your 1/5 score following your stay. You listed a few issues that hindered your stay, such as the dirty bathroom, the smell mentioned and the paint peeling off the wall. I have shared your comments with our management.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks,Red Roof Management
par un voyageur
Publié le 10 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 déc. 2023 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Hello Joann, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BENTON HARBOR - ST JOSEPH and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
