Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
3,1 Service et personnel
2,6 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 mars 2022 sur Hotels
par un voyageur de Westlake
Publié le 9 mars 2024 sur Expedia
The young woman at the desk was cheerful and efficient. I was checked in so fast!
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Michael,Thank you for your 5 out of 5 rating! We're delighted to hear that your check-in experience was quick and efficient, thanks to the cheerful and efficient service provided by our staff. Providing excellent customer service is always our goal, and we're glad to know that we met your expectations. We hope you have a fantastic stay with us, and we look forward to welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 8 mars 2024
Room stunk and was unclean
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Ashleigh,We apologize for the unpleasant experience you had during your stay. Maintaining cleanliness and providing a comfortable environment are top priorities for us, and we regret falling short of your expectations in this regard. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to ensure that our standards are met and exceeded in the future. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
We had to pay for incidentals and it wasn’t mentioned online
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Latonia,We apologize for any inconvenience caused by the incidental charges. While incidental charges are a common practice in the hospitality industry, we understand that it's important for guests to be informed in advance. We will review our booking process to ensure that this information is clearly communicated to guests online. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Tried to get a refund immediately after checking in was told to wait a minute. Then they said it was to late that we had to do it within 15 minutes. There was trash in the room the bathroom was dirty the chairs had mold all over them did not stay it was absolutely disgusting we left without staying
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager , Gestion de l’hôtel
Dear Leslie,We sincerely apologize for the unsatisfactory experience you encountered upon checking in. Your feedback regarding the cleanliness of the room and the condition of the amenities is deeply concerning, and we regret the inconvenience this has caused. Sincerely, Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Quiet
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Katherine,Thank you for sharing your positive feedback with us. We're glad to hear that you enjoyed a quiet stay at our hotel. Providing a peaceful environment for our guests is important to us, and we're pleased that you found your accommodations to be tranquil. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your business and hope to welcome you back again in the future.Sincerely,Hotel Manager
par un voyageur
Publié le 3 mars 2024 sur Expedia
Very good
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Alejandro,Thank you for taking the time to share your positive feedback. We're delighted to hear that you had a great experience during your stay with us. Providing excellent service and accommodations is our top priority, and we're thrilled that we met your expectations. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your business and hope to welcome you back again soon.Sincerely,Hotel Manager
par un voyageur
Publié le 1 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Victoria,We're sorry to see that your experience fell short of your expectations. Your satisfaction is important to us, and we regret any disappointment or inconvenience you may have encountered during your stay. If there are specific areas where we can improve, please don't hesitate to share your feedback with us. We value your input and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager
par un voyageur
Don't stay at this hotel
Publié le 27 févr. 2024 sur HotelsOnce checking in, i decided to take my family elsewhere. The first room they gave us had an unbearable smell and full of dust everywhere, it was even visible on the floor. The second room they tried to put us in, which was next door to the first one. This room also had an odor, tv didnt work and the bed sheets had stains. Out of all the Super 8 motels that i have stayed in, i wouldn't have imagined that this one would be like that. This property i would never recommend anyone to stay at. This property really needs a renovation done. There's no way the lobby is the only decent looking room on the property. And to top it off my family and i wasn't the only family to get a refund just minute's after checking in. Dont know if they put up a review but they were just as disappointed as we were. Then to add insult to the visit, they didn't even have either one of our families reservation that we had made. We will never reserve a room ever again at this hotel in Biloxi.
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We are deeply sorry to hear about your disappointing experience during your recent stay at our hotel. It is distressing to learn that your accommodations did not meet your expectations and that you encountered various issues with cleanliness and amenities. Please accept our sincerest apologies for the inconvenience and discomfort you and your family experienced. Rest assured, we take your feedback seriously, and we will address these concerns with our team to ensure improvements are made. We understand your disappointment, and we regret any inconvenience caused by the reservation oversight. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. Sincerely,Hotel Manager
par un voyageur
Publié le 25 févr. 2024
Close to the Mississippi Coast Coliseum
Commentaires de Gestion de l’hôtel
14 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ross,Thank you for taking the time to share your feedback. We're pleased to hear that our proximity to the Mississippi Coast Coliseum was convenient for you. We strive to provide a convenient and comfortable experience for all our guests, and we're glad we could meet your needs during your stay. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your business and hope to welcome you back again soon.Sincerely,Hotel Manager
