Note fondée sur 426 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Good morning,
our stay at this hotel was not what we wanted.
When we arrived we found that the room reserved for us was on the second floor. As my wife has a knee injury we asked for a room on the first floor. This was refused to us on the pretext that the room had been reserved by Expedia and that the hotel's reservation system did not allow it. The clerk at the front desk was stubborn and did not want to accommodate our request. We wasted half an hour discussing the situation and the clerk remained closed at our request. It wasn't pleasant.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Quality Inn , Gestion de l’hôtel
We’re so sorry to hear about your unfortunate experience with our staff. We have shared your feedback with our team in order to improve in these areas.
par un voyageur de BLUE ISLAND
Publié le 29 févr. 2024
Commentaires de Gestion de l’hôtel
25 mars 2024 par Quality Inn , Gestion de l’hôtel
Thank you for sharing a review of your recent experience.
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Very easy to get to.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Quality Inn, Gestion de l’hôtel
Thank you for your review..
par un voyageur
Bad experience.
Publié le 26 févr. 2024 sur HotelsWe get there in the evening and checked in. The room they give us is a complete mess, no one cleaned it up. Beds were not made trash in the corner empty. The front desk guy was polite, said that he apologizes but it was marked as clean in the system. He told us there were no more nonsmoking rooms so we were stuck with a smoking room.
It took another 10mins for him to change rooms on the computer, he said it won’t let him change it. However, he finally figured it out and we were able to check in.
Our new room had hair in the shower, a microwave where the door looks like it melted and very squeaky beds were anytime you moved they make a loud noise.
Also after the first night our key didn’t work so I had to go down to get a new key. That front desk person was not necessarily rude but also not friendly either. Which wouldn’t normally bother me but since everything else was going on it annoyed me.
The staff were nice enough but also very creepy. We were there for two nights. Both Saturday and Sunday morning we had staff very creepily stare in our room through the window. Like hands around their face so they can see in better and stare through for a good few seconds. My spouse was changing one of those time so we not happy. I get maybe they were checking to see if we left yet but that is what their POS system is for.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Quality Inn , Gestion de l’hôtel
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
I liked the breakfast and staff. Good hotel.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Quality Inn , Gestion de l’hôtel
Thank you for taking a moment to share your experience at Quality Inn. We’re proud to deliver great value to our guest, so we’re delighted that you found our hotel to be a nice stay. We hope you’ll visit us again soon.
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Quality Inn, Gestion de l’hôtel
Thank you for your stay and review..
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Other than a very worn out office chair, the room was just fine. $100 a night to crash next to the Interstate.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Quality Inn , Gestion de l’hôtel
We’re so sorry to hear about your unfortunate experience with our computer chair We have shared your feedback with our team in order to improve in these areas.
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Quality Inn , Gestion de l’hôtel
Thank you for taking a moment to share your experience at Quality Inn. We’re proud to deliver great value to our guests so we’re delighted that you found our hotel to be well priced. We hope you’ll visit us again soon.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
We chose the Quality Inn because of the low cost compared to other hotels in the area, also the free breakfast. For the price, it was clean enough, nice enough, quiet enough, friendly staff. Our only complaint was that our smoke free room reeked of smoke. We were too tired upon arrival to ask for a different room so we just tolerated it, since we were only staying 1 night. The room definitely needed freshening. Other than that it was fine for the price.
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Quality Inn , Gestion de l’hôtel
Thank you for bringing these concerns to our attention. We regret that your experience did not meet your expectations and have shared your feedback with our team.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
It was a convenient area
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Quality Inn, Gestion de l’hôtel
Thank you for sharing a review of your recent experience.
