Note fondée sur 4 284 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de AURORA
Publié le 5 mai 2024
Commentaires de Gestion de l’hôtel
7 mai 2024 par Monarch Blackhawk, Gestion de l’hôtel
Thank you for taking the time to leave such an outstanding review, Fernando. We are thrilled that you enjoyed your stay with us and cannot wait to welcome you back soon.
par un voyageur
Publié le 5 mai 2024
Commentaires de Gestion de l’hôtel
25 mai 2024 par Krissy, Gestion de l’hôtel
Good Afternoon! Thank you for sharing your experience. We will share your feedback with the team. We hope to see you again soon!
par un voyageur
Publié le 6 avr. 2024
Commentaires de Gestion de l’hôtel
29 avr. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hi, David. Thank you for taking the time to leave this outstanding review! We hope to see you again at Monarch Casino Resort Spa.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 mars 2024 par Monarch Blackhawk, Gestion de l’hôtel
Dear Lisa, We are here and actively listening to all of our guests. Monarch Casino Resort Spa Black Hawk is committed to improving and elevating services. Your feedback is important to us, and we would like to learn more about your stay. If you would like to speak to someone about your stay. Please visit the "Contact Us" page on our website.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hello Verle! Thank you for taking the time to leave a review. We are happy to know you are satisfied with your stay. Thank you for visiting, and we look forward to welcoming you back again soon.
par un voyageur
Publié le 16 mars 2024 sur Expedia
Solid overall experience. I would come back
Commentaires de Gestion de l’hôtel
18 mars 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hi James! Thank you for taking the time to leave a review about your stay. We are thrilled to know you enjoyed your time on the property. Friendly service and mountain luxury will always be here for you at Monarch Casino Resort Spa.
par un voyageur
Publié le 15 mars 2024 sur Hotels
Excellent place
Commentaires de Gestion de l’hôtel
18 mars 2024 par Monarch Blackhawk, Gestion de l’hôtel
Perfect! Thank you for taking the time to leave a review about your stay. We are thrilled you enjoyed your time on the property. Friendly service and mountain luxury will always be here for you at Monarch Casino Resort Spa Black Hawk.
par un voyageur de GRAND JUNCTION
Publié le 15 mars 2024
Upper room works great, nice place to stay
Commentaires de Gestion de l’hôtel
18 mars 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hello John, Thank you for taking the time to leave a review about your stay. We are glad to know you had a great time on the property. Friendly service and mountain luxury will always be here for you at Monarch Casino Resort Spa.
par un voyageur de Blue Springs
Publié le 15 mars 2024 sur Expedia
We paid for the room for 4 nights. It got housekeeping/maid service ONCE. I called the 2nd day and got an apology and a restock of some items. On the 3rd day I was angry and got a hold of the manger of the hotel and he said that their policy is to only clean the room on request. That policy was never posted anywhere on Expedia, during check-in process, or mentioned by any of the staff. Just told to me by the manger on the 3rd day. They did send a housekeeping staff who picked up trash, towels, and restock items on the 3rd day.
It's a nice and clean property, a little too warm in the hotel and casino. If it wasn't for the very unusual experience with the housekeeping، I would've said that this was a wonderful 5 star experience.
I complained again during checkout, so they refunded me 2 nights of resort fees, about $60. Not enough.
We would've left to another hotel but we paid for the entire stay through Expedia.
Very disappointed, won't be back again.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Monarch Blackhawk, Gestion de l’hôtel
Dear Ibrahim, We are here and actively listening to all of our guests. Monarch Casino Resort Spa is committed to improving and elevating services. Your Feedback is important to us and has been shared with management. If you would like to speak to a manager about your experience. Please visit the "Contact Us" page on our website.
par un voyageur
Publié le 15 mars 2024 sur Hotels
Service was abrupt and condescending, instead of polite.
Commentaires de Gestion de l’hôtel
18 mars 2024 par Monarch Blackhawk, Gestion de l’hôtel
Hello Matt, Thank you for taking the time to leave a review about your stay. Monarch Casino Resort Spa is committed to improving and elevating services. Your feedback is important to us and has been shared with management. If you would like to speak with someone about your experience. Please visit the "Contact Us" page on our website.
