Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Serious issues here
Publié le 19 nov. 2023 sur HotelsTried contacting these for over a week, both me and hotels.com and no responses from them at all to answer any of my concerns. I recommend before booking here that people list reviews by date before booking as its scary reading, especially for anyone with asthma or god forbid children with it!
par un voyageur
Publié le 23 oct. 2023 sur Expedia
On Arrival i pulled into the car park which had damaged walls and a dirty outlook did not look like the photo. Went inside and met a woman at the door who booked me in and then told me my room was on the 3rd Floor I explained that i had a problem with the stairs and no lift available so i was put in a twinned bed room on the First floor i then asked about Breakfast in the morning to be told we are not doing Breakfast and i asked where the bar was and there was no bar the whole building looked very tired and run down. Not value for money
Commentaires de Gestion de l’hôtel
26 oct. 2023 par Colwyn, Gestion de l’hôtel
We were disappointed to see that you did not enjoy your stay with us. We no longer offer breakfast on any of the websites and as the hotel is quiet we are only opening the bar on Friday and Saturday evenings. We are sorry for any inconvenience this caused you during your visit to Blackpool
par un voyageur
Publié le 10 oct. 2023 sur Expedia
Hotel was in need of a complete overhaul xx
Commentaires de Gestion de l’hôtel
26 oct. 2023 par Colwyn, Gestion de l’hôtel
Thank you for your review of The Colwyn Hotel and I have passed on your comment to the Manager
par un voyageur
Publié le 14 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2023 par Colwyn, Gestion de l’hôtel
Thank you for the high score
par un voyageur
OK if its not raining
Publié le 7 août 2023 sur HotelsWe were on the top floor and the roof was leaking in Beds were clean but everything else was not
Commentaires de Gestion de l’hôtel
20 août 2023 par Colwyn, Gestion de l’hôtel
Thank you for the review. We have passed on your comments to the Manager for his immediate attention
par un voyageur
Publié le 6 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2023 par Colwyn, Gestion de l’hôtel
Thank you for taking the time to rate the hotel
par un voyageur
Publié le 1 août 2023 sur Expedia
All concerns given to staff when we left.
First room had a leak when reoprted staff. They said would not even know what to do about that and i had to ask if they had another room. Furniture damaged and dated, old worn carpet room 307.
Second room 107 had large whole in wall by window. Window was dirty, water mark above window sugesting leaks in this room before, carpert stained and old also cut rogethet. Bathroom door got stuck when opened on floor. And flooring around toilet was cut incorrectly so did not even meet at the toilet.
Multilp wires around window area loose and taped up with electical tape.
No remotes to tv in either room was told they had been stolen and no solution other than could possibly get a universal one from long term resident.
Wifi password did not work by this time had enough of going to get things sorted. Also went to make a tea and milk (even though in date) went lumpy in the cup so had to throw away.
Whole building and decor dated and worn. Even out side facade has started to fall off with a chunk already off.
Would not return and would not recommend to anyone in its current state.
Commentaires de Gestion de l’hôtel
20 août 2023 par Colwyn, Gestion de l’hôtel
Thank you for taking the time to review the hotel. We were disappointed to read about the problems you encountered and apologise that these were not or could not be rectified during your stay. All your comments will be passed to the Manager for his immediate attention. Again please accept our apologies
par un voyageur
Publié le 30 juill. 2023 sur Expedia
Staff were nice, hotel was ok, it wasn’t clear on booking how to get a breakfast which we assumed was inclusive which wasnt great as we had to mess around to have breakfast as there was nothing around the hotel
Commentaires de Gestion de l’hôtel
20 août 2023 par Colwyn, Gestion de l’hôtel
Thank you for your review and your kind cooment regarding the staff . We are sorry there was a misunderstanding regarding the breakfast. You were on a room only rate and you should have been informed about the breakfast option on check in.
par un voyageur
Publié le 10 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Colwyn, Gestion de l’hôtel
We are sorry you did not enjoy your stay with us at The Colwyn Hotel
par un voyageur
Publié le 7 juill. 2023 sur Expedia
We booked this hotel as a family weekend away.
The hotel appears nice from the outside but once in decor is dated. The floors in the corridors weren’t level and felt like you were drunk or in crazy house at a fun fair.
The door hinges to our room were knackered so you had to lift the door into place to close it, once locked it had about 2 inches of play (looked like it had been kicked in by the police a couple of times). The wallpaper was coming off the walls in several places, drawers were broken and wonky. Freezing cold drafts were coming in from Gaps under the door and holes in the ceilings which had to be plugged with towels. TV didn’t work, couldn’t close windows. Only as we were leaving did we notice stains on the kids beds valances that looked like splash back from someone being sick and the hadn't washed them.
Even though breakfast was listed, they had closed their kitchen for ‘repairs’ so we had to go else were.
Not their fault but was kept awake by a drink couple having a domestic argument in a nearby room.
Would I go here again?? No.
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Colwyn, Gestion de l’hôtel
Thank you for taking the time to review the hotel and we would like to apologise for the situation you found yourself in and any distress this may have caused. We were extremely disappointed to read about the issues you had during your stay with us. Your comments have been passed on to the Manager for his urgent attention. We would like further information if possible eg the date you stayed and the room number so we can investigate further as to why no member of staff tried to rectify any of the issues or find you an alternative room
