Note fondée sur 920 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Nice and clean food fabulous room very comfortable except the drafty windows
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Trevor, Gestion de l’hôtel
Dear Howard,Thank you for taking the time to submit a review after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Trevor, Gestion de l’hôtel
Dear Oliver,Thank you for taking the time to submit a review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your return to Blackpool. Kind Regards,Trevor Vels General Manager
par un voyageur
Poor value for money
Publié le 18 févr. 2024 sur HotelsWe paid £235 for 2 nights in the hotel which was highly over inflated for the service provided. £115 a night to have to pay for parking, queue for check in, queue for a very average breakfast and use filthy toilets on the ground floor with empty soap dispensers. A Premier Inn stay would have been half the price and delivered in all of these areas particularly breakfast. I can't remember the last hotel I stayed in that only offered white or brown bread at breakfast and lumps of under cooked bacon that my son thought tasted like ham.
To top it all we stayed in the car park for 1 hour whilst unloading and was told we wouldn't be charged by two staff and then recieved a £60 parking fine!
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Trevor, Gestion de l’hôtel
Dear David,Thank you for your review of our hotel after your recent stay. We are disappointed to see from your scoring and feedback that we did not meet your expectations.Please accept my apology for your disappointment with so many aspects of our product offering. I would like to assure you that we will actively address all of these shortfalls with the staff and management team and use your experience as a guide to provide additional corrective training to our team members. I am also able to assure you that we are currently reviewing our breakfast menus and hope to enhance them shortly. I hope that on a future visit you will consider staying with us again when we will be able to demonstrate our usual standards as well as the upgraded product changes to you. Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 16 févr. 2024 sur Hotels
Decor was a bit weary, but the room was a fabulous size - also included a bath, which was super! Long corridors made for long walks, key card failed twice that didn't help - I reached my steps target without venturing far. Breakfast was good; buffet style with tea/coffee served on request.
Service was excellent, and bar reasonably priced (cheaper than a local pub I went to). Tram service just outside the hotel is a real plus. Really enjoyed my stay.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Trevor, Gestion de l’hôtel
Dear AWB,Thank you for your lovely review of our hotel after your recent stay. I am delighted to read that you enjoyed a pleasant stay with us.I do hope that we will have the opportunity of welcoming you back to the hotel in the future.Kind Regards,Trevor Vels General Manager
par un voyageur de Newton stewart
Publié le 14 févr. 2024 sur Expedia
car parking charges spoils our stay not needed ? but still the best hotel we stay at when in Blackpool the only place to stay at . v i p member. we love the hotel
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Trevor, Gestion de l’hôtel
Dear Bill,Thank you very much for submitting such a wonderfully positive review of your recent stay with us. We are so glad to see that you enjoyed your stay once again and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 13 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Trevor, Gestion de l’hôtel
Dear Anthony,Thank you very much for submitting such a positive review of your recent stay with us. Thank you particularly for your 10/10 rating! We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 12 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Trevor, Gestion de l’hôtel
Dear Peter,Thank you for your review posted after your recent stay. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits.Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Trevor, Gestion de l’hôtel
Dear Demi,Thank you for taking the time to submit a review score after your recent stay with us. We sincerely appreciate your feedback and we trust that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 5 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 févr. 2024 par Trevor, Gestion de l’hôtel
Dear William,Thank you for taking the time to submit a positive review response after your recent stay with us. We sincerely appreciate your feedback and we are delighted that you enjoyed your stay with us.We hope that you will stay with us again on your next visit to Blackpool. Kind Regards,Trevor Vels General Manager
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Trevor, Gestion de l’hôtel
Dear Donald,Thank you very much for submitting such a wonderful review of your recent stay with us. We are so glad to see that you enjoyed your stay and we are looking forward to welcoming you back soon.Kind Regards,Trevor Vels General Manager
