Ratings based on 1,099 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 23, 2024
Well maintained, clean, unique old European style
by A traveller
Posted May 12, 2024
A nice hotel. Can tell they are still renovating, so some things were a bit undone, but overall liked the property. Very strong odor of cleaner in main areas which was a little annoying. Extremely busy due to graduation weekend and they still managed to keep everything well stocked at breakfast which was very impressive. Breakfast room staff was great! Wish they would open another restaurant in the old Tony Roma space.
by A traveller
Posted May 12, 2024
by A traveller
Posted Apr. 12, 2024
Comment from Hotel Management
May 5, 2024 by The Chateau Team, Hotel Management
Hello Barbara,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,
by A traveller
Posted Apr. 8, 2024
The defroster on the frig was noisy. And sound from the hallways comes into the room very loudly. People walking down the hall, talking or opening a door was very audible. There was also a popping sound from the ceiling. Likely temperature related, like an old house. A/C would produce an odd smell. Not necessarily stinky, but just like it maybe hadn't been turned on in a while.
I was on the 1st floor March 31 - Apr 1.
Comment from Hotel Management
Apr. 19, 2024 by The Chateau Team, Hotel Management
Hello Damon,Thank you for your review! We appreciate your feedback and are sorry to hear that the room you experienced fell short of meeting your expectations during your stay. Our management team has received your feedback and will take steps to ensure guests arrive to a welcoming environment.If given the opportunity, it would be our pleasure to host you again in the future. We look forward to making your next visit a 5-star stay!Best Regards,
by A traveller
Castle
Posted Feb. 28, 2024 on HotelsIt was very clean. Front desk girls were very friendly and helpful. Breakfast was good. Great place to stay. I would go back !!!!
Comment from Hotel Management
Apr. 17, 2024 by The Chateau Team, Hotel Management
Hello Sheila,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,
by A traveller
Not Quite a Dump
Posted Feb. 27, 2024 on HotelsThis place was old, musky, and much of the furniture was...sticky. I couldn't leave fast enough.
Comment from Hotel Management
Apr. 20, 2024 by The Chateau Team, Hotel Management
Hello,Thank you for your review! We appreciate your feedback and are sorry to hear about the issues experienced during your stay. Our management team has received your feedback and will look further into the issue.If given the opportunity, it would be our pleasure to host you again in the future. We look forward to making your next visit a 5-star stay!Best Regards,
by A traveller
Posted Feb. 26, 2024 on Hotels
Comment from Hotel Management
Apr. 17, 2024 by The Chateau Team, Hotel Management
Hello Claude,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,
by A traveller
Posted Feb. 26, 2024 on Expedia
Great place to stay
Comment from Hotel Management
Apr. 17, 2024 by The Chateau Team, Hotel Management
Hello Meagan,Thank you for your review! We appreciate your feedback are happy to hear we exceeded your expectations during your stay. It is always our pleasure to ensure our guests needs our met. We look forward to hosting you again in the future!Best Regards,
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Apr. 18, 2024 by The Chateau Team, Hotel Management
Hello Toby,Thank you for your review! We appreciate your feedback and are sorry to hear we fell short of meeting your expectations during your stay. If given the opportunity, it would be our pleasure to host you again in the future. Please don’t hesitate to let us know what we can do to make your next visit a 5-star stay!Best Regards,
