Note fondée sur 891 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien
Publié le 9 avr. 2022 sur HotelsJ’ai très apprécié notre séjour et recommande très fort.
Piscine propre et grande
par un voyageur
Nice stay
Publié le 18 mars 2020 sur HotelsHôtel is quiet
The breakfast is really good
It was a perfect stay
Commentaires de Gestion de l’hôtel
19 mars 2020 par NL, Gestion de l’hôtel
Thank you for taking the time to share your feedback and experience with us. We are glad you had a perfect stay! We thank you for your time and business and look forward to welcoming you back to our hotel soon! Stay safe and Healthy!
par un voyageur
Publié le 4 janv. 2020 sur Expedia
Pas mal mais un peu moyen niveau propreté piscine et allées communes. Cour etc
Commentaires de Gestion de l’hôtel
6 janv. 2020 par NL, Gestion de l’hôtel
Good Morning! Thank you so much for taking the time to share you feedback with us and for giving us a great rating! We are glad to see you had a great stay. We thank you for your time and business and look forward to welcoming you back to the Holiday Inn Boca Raton North soon!
par un voyageur de Holt
Publié le 25 mars 2024
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Rica Rendon, Regional Sales Director, Gestion de l’hôtel
Dear Kenneth, we hope you are doing well.We want to extend our sincerest apologies for the less-than-satisfactory experience you had during your stay with us. We truly value feedback from our guests, as it provides us with valuable insights into areas where we can improve our services. Your comments have not gone unnoticed, and I want to assure you that we take them very seriously.Thank you for bringing this matter to our attention, and I hope we can have the opportunity to welcome you back and provide you with the exceptional service you deserve.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
My clienta arrived late as flight was delayed. When they arrived to property the hotel said, the had oversold the hotel and they couldn’t accommodate. They didn’t even offer a solution or help to find another hotel. Very bad experience!! Onsite manager worse.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Brandon Philpart, GM, Gestion de l’hôtel
Greetings, I am very sorry you were unable to stay on property. Please contact me directly at the hotel so we can make it right.
par un voyageur
Stay somewhere else!
Publié le 18 févr. 2024 sur HotelsIf you are thinking of staying here, DONT!!!!! This was the worst hotel I have ever been to ever. The AC didn’t work, there was a mouse running around our room leaving droppings everywhere, they gave us pillows with no pillow cases, had no towels and there were roaches. When we asked to be moved to another room because we got in late and the children were sleeping, they refused and said they were overbooked. They offered to discount our first night and never followed through. We ended up leaving after already paying for our stay and would you believe the general manager and hotel staff have been giving me the run around about my refund. This is the most frustrating experience ever. Don’t say I didn’t warn you.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Brandon Philpart, GM, Gestion de l’hôtel
Greetings, Thank you for your feedback. I am very sorry for your experience. As discussed, your credit was posted the same day you spoke with the front desk team. Refunds are not reflected for 3-5 business days.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Shower broken
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Brandon Philpart, GM, Gestion de l’hôtel
Greetings, Thank you for sharing your feedback. We have shared your feedback with our leadership team and will address your concerns immediately.
par un voyageur
Publié le 15 févr. 2024 sur Expedia
clean and nice.
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Brandon Philpart, GM, Gestion de l’hôtel
Greetings, Thank you for an awesome rating. We are happy you enjoyed your stay. We hope to welcome you back soon.
par un voyageur
Disappointed stay
Publié le 12 févr. 2024 sur HotelsThe AC in the room was not working at all. Could neither lower or raise the temp. Mentioned it to front desk, they said they would send a technician and never came. Sheets were a bit dirty and worn out. Body wash dispenser was broken and overall facade was dirty with bags and trash out in the open
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Brandon Philpart, GM, Gestion de l’hôtel
Greetings, Thank you for your feedback. I am very sorry that you had a negative experience. I have shared your concerns with our Maintenance and Housekeeping teams. We will be sure to address these issues so future guests do not encounter a similar experience. We hope you will provide us a chance to make it right on your next visit.
par un voyageur
Fl trip
Publié le 10 févr. 2024 sur HotelsVery noisy at night. Bugs! Rust around shower. Maid forgot to leave coffee.
Pretty tired for a Holiday Inn
Commentaires de Gestion de l’hôtel
11 févr. 2024 par Brandon Philpart, GM, Gestion de l’hôtel
Greetings, Thank you for your feedback. I am very sorry you encountered these issues during your stay. I will share your feedback with our leadership team in our ongoing efforts to be better today than we were yesterday.
