Note fondée sur 83 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Bien
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
Dear RamonThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is extremely valuable to us.It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I am happy you enjoyed your stay with us and the facilities and service experience were what you expected and deserve.We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 25 févr. 2024 sur Expedia
i will not stay here again, some staff were rude, not enough personnel to clean rooms, no gym. very low water pressure.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
Dear Mr. Andrew,Thank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please note that your feedback is very valuable to us. We use feedback, like yours, to make continuous changes to improve the guest experience.We hope you will give us the opportunity to serve you again in the future.Sincerely,
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Mixed feelings :
Negatives:
-Tragically, my iPhone was stolen from my hands just two streets away from the hotel, during the day.
-The bathroom emitted an unpleasant odor every other day.
-The shower's water temperature fluctuated between too hot and cold, making it impossible to adjust. Despite multiple complaints, the issue remained unresolved, and no alternative room was offered.
-Breakfast was disappointing, particularly because I couldn't get properly cooked poached eggs and the bread selection was sparse, lacking options like whole wheat sourdough bread.
-The reception staff struggled to address the bathroom issue and could have been more welcoming.
Positives:
-The cleaning and breakfast teams were exceptionally friendly and helpful.
-The room itself was clean and well-maintained.
-The bed was exceptionally comfortable, ensuring a good night's sleep.
-The gym, located in an adjacent building, is a professional facility that is very well equipped, offering a superior exercise experience.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
Dear Mr, BenoitThank you for taking the time to tell us about her experience at Residence Inn Bogotá.Please note that her comments are very valuable to us. We use feedback, like yours, to make continuous changes to improve the guest experience.We hope you will give us the opportunity to serve you again in the future.
par un voyageur de ATLANTA
Publié le 16 févr. 2024 sur Expedia
Our 7 day stay at The Residence Inn was most enjoyable. The property is located in the downtown area with plenty of food and shopping choices nearby. The hotel was nice and clean, and the entire staff was very helpful. The included breakfast buffet was amazing with lots of variety.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
Dear LarryThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is extremely valuable to us.It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I am happy you enjoyed your stay with us and the facilities and service experience were what you expected and deserve.We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 14 févr. 2024 sur Expedia
Exceso de ruido !una construcción en el edificio Gimnacio ruidoso desde las 4 am un boliche asta media noche con ruido excesivo es imposible dormir el
Servicio solo te dice “ ay que pena “ no hacen nada para dar buen servicio prometen cambiar la habitación y nada ! Ellos aceptan en el momento el ruido pero a la
Hora de hacer el reclamo formal lo niegan y solo dicen no es culpa de ellos que es un edificio compartido ! Pero en los detalles de la propiedad nunca comentan que es compartido y ay miles de cosas que no te dejan descansar
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
Estimada Sr, EliasGracias por tomarse el tiempo para contarnos su experiencia en Residence Inn Bogotá.Tenga en cuenta que sus comentarios son muy valiosos para nosotros. Usamos comentarios, como los suyos, para realizar cambios continuos para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.Nuevamente, gracias por elegir Residence Inn Bogotá
par un voyageur de Calgary
Publié le 6 févr. 2024 sur Expedia
Beautiful hotel and very convenient, also great gym
Commentaires de Gestion de l’hôtel
6 févr. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
Dear MiguelThank you for taking the time to tell us about your experience at Residence Inn Bogotá.Please know that your feedback is extremely valuable to us.It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I am happy you enjoyed your stay with us and the facilities and service experience were what you expected and deserve.We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 3 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
EstimadosFue un gusto tenerlos con nosotros y nos encantaría tener la oportunidad de compartir con ustedes en una próxima ocasión.
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Nice place
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
EstimadosFue un gusto tenerlos con nosotros y nos encantaría tener la oportunidad de compartir con ustedes en una próxima ocasión.
par un voyageur
Publié le 30 janv. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
30 janv. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
EstimadosFue un gusto tenerlos con nosotros y nos encantaría tener la oportunidad de compartir con ustedes en una próxima ocasión.
par un voyageur
Publié le 20 janv. 2024 sur Expedia
Nos asignaron una habitación diferente a la que pagamos. Argumentaron que al ser usuarios de Expedia no teniamos derecho a la habitación que habiamos reservado debido al tipo de reserva; sin embargo, cobraron por la habitación mas costosa.
Commentaires de Gestion de l’hôtel
21 janv. 2024 par Residence Inn by Marriott Bogota Team, Gestion de l’hôtel
Estimada Sr GuillermoGracias por tomarse el tiempo para contarnos su experiencia en Residence Inn Bogotá.Tenga en cuenta que sus comentarios son muy valiosos para nosotros. Usamos comentarios, como los suyos, para realizar cambios continuos para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.
