Ratings based on 913 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 10, 2024 on Hotels
Bathrooms just have a towel to shower and one for the hands.
Fridge empty
It can be better.
Comment from Hotel Management
Mar. 11, 2024 by ., Hotel Management
Dear Mr. Nelson, thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We apologized for the housekeeping staff issue, we already made the feedback about it. According to the mini bar, by Manager order, these should be empty and the guests ask for drinks to the restaurant. We work constantly for improving our services.
by A traveller
Posted Mar. 9, 2024 on Expedia
The bathroom was not clean. The switch from the bedroom was broken also the one in the bathroom.
Comment from Hotel Management
Mar. 11, 2024 by ., Hotel Management
Dear Claudia, thank you for sharing your experience with us. We are sorry because your stay did not meet your expectations; we express our most sincere apologies. We already transfered the maintenance comments to the area in charged. We are taking the appropriate steps to solve this problem and meeting your needs during next stay. At Wyndham Hotels and Resorts continually strive to fullfill the expectations of our guests.
by A traveller
A very nice hotel
Posted Feb. 27, 2024 on HotelsAvery nice hotel with a LOT of things to offer. A lot of amenities like restaurants, gym, casino.....just steps away. The hotel in the -1 floor has a "plaza/plazoleta" with many GOOD restaurants to choose for. Unfortunately the breakfast buffet is limited and/or small in food selection but worst than that is that the food is cold besides that they don't let the guests know that the can ask for eggs to be made at the moment in different styles. The EXECUTIVE LEVEL is the way to go.....where you can ENJOY daily free drinks, appetizers and desserts besides having in your room toothpaste, toothbrush, mouthwash, shaving cream, razor, bathrobe and flip-flops.
Comment from Hotel Management
Feb. 27, 2024 by ., Hotel Management
Dear Mr. Jorge, we express our sincere apologies for the discomfort you experienced during your stay with us. We want you to know that we value your feedback and take your comments very seriously. We have taken immediate action to address the deficiencies you have pointed out in the specific areas. Our first priority is to guarantee that your experience is the best it can be, and we are working diligently to ensure It.
by A traveller
Posted Feb. 24, 2024 on Expedia
There was a delay on my flights and got at six in the morning. There were no towels, bathroom floor was not clean, there were still hair on the floor. I know the delay is not the hotels, but the room should’ve been ready.
Comment from Hotel Management
Feb. 24, 2024 by ., Hotel Management
Dear Ms. Raquel, we are writing to express our sincere apologies for the discomfort you experienced during your stay with us. We want you to know that we value your feedback and take your comments very seriously. We have taken immediate action to address the deficiencies you have pointed out in the specific areas you have indicated. Our first priority is to guarantee that your experience is the best it can be, and we are working diligently to ensure It.
by A traveller
Posted Feb. 21, 2024 on Expedia
Customer service was great! Everyone was really helpful and welcome.
Comment from Hotel Management
Feb. 21, 2024 by ., Hotel Management
Dear Javier, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We shared this comments to the staff, they really appreciated it. We work constantly for improving our services.
by A traveller
Posted Feb. 19, 2024 on Expedia
It was nice
Comment from Hotel Management
Feb. 19, 2024 by ., Hotel Management
Dear Jessica, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.
by A traveller from Wichita
Posted Feb. 18, 2024 on Expedia
I don’t have enough words to describe the kindness and attentiveness the personal at this hotel offers to their customers. The area is awesome, surrounded by great restaurants, there is a plaza in the middle of the Wyndham and the Fairfield with umbrella to sit down and enjoy coffee from Juan Valdez or beer from BBC . There is always security everywhere. So you don’t have to look behind your shoulder . The breakfast is very good , lots of choices and again people are there to help you!
Comment from Hotel Management
Feb. 19, 2024 by ., Hotel Management
Dear María, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.
by A traveller
Posted Feb. 18, 2024 on Hotels
The EXECUTIVE LEVEL is the way to go because of all the extras you receive. Unfortunately they don't promote this. The Wyndham has a LOT to offer from many good restaurants to entertainment like the Casino and La Gran Estación shopping center. Once at your room they don't pickup the phone at the reception or concierge....too bad. I had guests and they didn't allow me to show them the restaurant area at the LEVEL which was EMPTY ALL THE TIME of my stay. The breakfast buffet at the regular restaurant was ALWAYS COLD. They didn't let their guests know that you can order eggs different style....too bad. Finally the the service in person at the reception is VERY GOOD and the room's are VERY NICE. You feel welcome ALL the time.
Comment from Hotel Management
Feb. 19, 2024 by ., Hotel Management
Dear Jorge, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We apologized for the staff issue, we already made the feedback about it. We work constantly for improving our services.
by A traveller
Posted Feb. 16, 2024 on Expedia
Excellent
Comment from Hotel Management
Feb. 17, 2024 by ., Hotel Management
Dear Leopoldo, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We work constantly for improving our services.
by A traveller
Correct but nothing fancy
Posted Feb. 12, 2024 on HotelsThe room had a balcony which was not accessible. Besides, the room we were given was close to a shaft or something where there was a continuous noise all night long.
Comment from Hotel Management
Feb. 12, 2024 by ., Hotel Management
Dear Camilo, Thank you for sharing your experience with us. We want to thank you for taking the time to qualify your stay. We apologized for the noisy issue, we already transfer the information to the specific area. About balcony, for security reasons, it is closed but you can ask to the front desk the openning. We work constantly for improving our services.
