Ratings based on 693 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 3, 2024
Friendly staff.
Comment from Hotel Management
Jun. 6, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for your kind words about our friendly staff! We strive to provide exceptional service with a warm and welcoming attitude, and we are delighted to hear that you had a positive experience during your stay. Your feedback is truly appreciated, and we look forward to welcoming you back in the future.
by A traveller
Posted May 6, 2024
No Thanks.
by A traveller
Posted Apr. 3, 2024
Comment from Hotel Management
Apr. 8, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for rating us 5 out of 5! We appreciate your positive feedback and are delighted to hear that you had a great experience with us. Your satisfaction is our priority, and we look forward to welcoming you back in the future!
by A traveller from Alexandria
Posted Apr. 2, 2024
Comment from Hotel Management
Apr. 8, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for taking the time to rate your experience with us. We appreciate your feedback and will use it to improve our services. If there is anything specific you would like to share with us to enhance your future stays, please feel free to reach out. We value your input and hope to have the opportunity to exceed your expectations in the future!
by A traveller
Posted Mar. 30, 2024
Comment from Hotel Management
Apr. 10, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for taking the time to review your recent stay with us. We appreciate your feedback and are delighted to see that you had an enjoyable experience overall. Your satisfaction is our top priority, and we are thrilled to have met your expectations during your time with us. If there are any specific areas where we can improve and earn that fifth star on your next visit, please do not hesitate to reach out and let us know. Your insights are invaluable to us as we continually strive to enhance the quality of our service. We hope to have the pleasure of welcoming you back again soon for another memorable stay.
by A traveller
Posted Mar. 14, 2024 on Expedia
Property nice. Room clean. Staff nice.
Comment from Hotel Management
Mar. 23, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for taking the time to leave us a positive review on Expedia! We are thrilled to hear that you enjoyed your stay with us and found our property nice, rooms clean, and staff friendly. Your feedback is greatly appreciated, and we are delighted that we could provide you with a pleasant experience. We look forward to welcoming you back in the future. Thank you for choosing to stay with us!
by A traveller
Posted Mar. 13, 2024
Worst part is it was so difficult to access the building, outer door would not unlock without many, many swipes. One door would practically never open so we had to go through the opposite side door. But several issues at this hotel.
Comment from Hotel Management
Mar. 23, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with accessing the building and the issues you encountered during your stay. We take your comments seriously and will address the access concerns to ensure a smoother experience for our guests in the future. Your feedback is valuable to us, and we will work to improve in the areas mentioned. We hope to have the opportunity to welcome you back and provide you with a more positive experience. Thank you for staying with us.
by A traveller
Great service
Posted Mar. 9, 2024 on HotelsThe first room we were assigned to had some problems. The bed was not comfortable at all, ether of us slept at all that night after a long day on the road. The toilet was plugged up. We talked to Melisa the manager the next morning. She was very helpful and offered us another room for our second night, which we took. Melisa and the staff took care of things for us and made sure we were satisfied with the second room, which we were. We have family there in Meridian, so we have been staying there on and off since they moved up there about 5 years ago. We have been very pleased with the hotel and the way we have been treated when we stay there. We will not let one bad experience have us not stay there in the future. As I have already mentioned that the staff is great, made sure we were taken care of. The breakfast also is great, and we really like eating there, and getting a good start to our day. Thank you
Comment from Hotel Management
Mar. 23, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We truly value your loyalty as a returning guest and appreciate your continued trust in our hotel. I am sincerely sorry you had to deal with the issues you encountered during your recent stay with us, in the first room assigned. Providing a comfortable and enjoyable experience for our guests is our top priority, and it is disappointing to learn that we fell short of meeting your expectations on this occasion. Please accept my apologies for the discomfort you experienced with the bed in your initial room and the inconvenience caused by the plugged toilet. It's heartening to know that our team were able to promptly address these issues and offer you a more satisfactory accommodation for your second night. I will make sure to pass along your kind words to the staff for their attentive service and assistance in ensuring your comfort. Your feedback is invaluable to us, and we will use it to improve our services and prevent similar situations from occurring in the future. I'm delighted to hear that despite the initial setback, you continue to appreciate our hotel, the service provided by our staff, and the breakfast offerings that help you start your day right. Once again, thank you for sharing your experience with us. We look forward to welcoming you back and providing you with the exceptional stay you deserve.
by A traveller
Staff is not good
Posted Mar. 9, 2024 on HotelsStaff was not nice, breakfast was okay, but the person doing breakfast was not nice either.
Comment from Hotel Management
Mar. 23, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience with our staff and breakfast service. Providing exceptional customer service is a top priority for us, and we apologize if we fell short of your expectations. Your comments will be shared with our team to address any issues and improve our service. We value your feedback and hope for the opportunity to make it right on your next visit. Thank you for choosing to stay with us.
by A traveller
Posted Mar. 9, 2024 on Hotels
Comment from Hotel Management
Apr. 10, 2024 by Melissa Dendy - General Manager, Hotel Management
Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that overall, you had a satisfactory experience. At Quality Inn & Suites, we strive to provide exceptional service and accommodations to all our guests. We take every review seriously and use them as opportunities for improvement. If there are any specific areas where we fell short during your stay, we would greatly appreciate your insights so that we can address them promptly and ensure a better experience for you and future guests. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations on your next visit.
