Ratings based on 735 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 2, 2024 on Expedia
When we checked in, we were given a free upgrade to a junior suite. The room was huge, with two TVs and a large bathroom. There was a good variety at the breakfast, which was included. The gym on site is excellent--I used a treadmill three times while I was there; the treadmill had a fan and the hotel provided water bottles in the gym for those exercising.
Comment from Hotel Management
Mar. 5, 2024 by Davide Bonaccorso, Manager, Hotel Management
Dear Guest,We are glad to receive such a positive review.It's wonderful to hear that the complimentary upgrade to a junior suite exceeded your expectations, offering ample space and comfort. We're also delighted that you enjoyed the variety offered at our breakfast buffet, designed to cater to diverse palates with both continental and American options. Your compliments on our gym facilities are much appreciated, and we're glad the amenities, including the treadmill with a fan and provided water bottles, contributed to a positive workout experience.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 28, 2024 by Davide Bonaccorso, Direttore, Hotel Management
Gentile Ospite,Grazie per la sua recensione.Siamo felici di sapere che la sua permanenza nel nostro albergo sia stata positiva da ogni punto di vista. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e la sua valutazione, oltre ad essere una grande gratificazione, ci incoraggia a proseguire su questa strada.In attesa di poterla accogliere di nuovo presso il Royal Hotel Carlton, le porgiamo i nostri cordiali saluti.Davide Bonaccorso, Direttore
by A traveller
Posted Feb. 23, 2024 on Expedia
Elegant hotel .priced extremely good and service was excellent all around
Comment from Hotel Management
Feb. 27, 2024 by Manager, Hotel Management
Dear Shaw,Thank you for sharing your experience with us.We are thrilled to hear that you found our hotel to be elegant and our pricing extremely satisfactory. Our team takes great pride in offering excellent service, and your recognition of their efforts is much appreciated.We look forward to the pleasure of welcoming you back in the future. Warm regards.
by A traveller
Posted Feb. 14, 2024 on Hotels
Excellent stay. I was supprised about the renovations at the Royal Carlton. The place is almost new. Breakfast was awesome 5*. Needless to say the location is perfect on between city center and tain station. I will definately stay here during my next visit.
Comment from Hotel Management
Feb. 17, 2024 by Davide Bonaccorso, Manager, Hotel Management
Dear Sir,Thank you for your kind review.We're thrilled our breakfast selection impressed you and that our central location, conveniently situated between the city centre and the train station enhanced your stay. We are delighted that you found our rooms to be spotless and the overall condition of our hotel to your satisfaction. We are continually ensuring that our facilities meet all the needs of our guests.Your mention of the service quality is much appreciated and will be shared with our dedicated team.We look forward to welcoming you again during your next visit. Kind regards.Davide Bonaccorso, Manager
by A traveller
Posted Feb. 8, 2024 on Expedia
The hotel was a great location .
I am not really a fan of carpets on the floor in rooms.
Shower screen need replacing , the water went over the floor . Bathroom big and spacious .
Rooms were very hot but opening a window resolved.
The staff were very friendly amò helpful and real fast was plentiful and very good.
I would stay here again if I came to Bologna.
Comment from Hotel Management
Feb. 9, 2024 by Manager, Hotel Management
Dear Madam,Thank you for taking the time to share your experience with us.We're delighted to hear that our central location in Bologna met your needs and that our team's friendliness and helpfulness stood out during your stay. It's also wonderful to know that the breakfast offered was to your satisfaction and abundantly served. Regarding the temperature in the rooms, we appreciate your feedback and would like to highlight that our air conditioning system is seasonally adjusted for optimal comfort, with individual room controls allowing guests to fine-tune the temperature to their preference. We regret to hear about the inconvenience with the shower screen and will certainly look into this matter to ensure our facilities are maintained to the highest standards.We hope to have the opportunity to welcome you back for an even better experience in the future. Kind regards,
by A traveller
Posted Feb. 4, 2024 on Expedia
Excellent breakfasts.
Comment from Hotel Management
Feb. 8, 2024 by Manager, Hotel Management
Dear Daniel,Thank you for taking the time to share your experience with us.We're delighted to hear that you enjoyed our comprehensive breakfast options, designed to cater to a variety of tastes with both continental and American choices.We look forward to a return visit from you in the future.Best wishes,
by A traveller
3 day Bobogna visit
Posted Feb. 3, 2024 on HotelsExcellent place to stay for business or family visit. Close to city center and train station. Nicely renovated.
Comment from Hotel Management
Feb. 8, 2024 by Davide Bonaccorso, Manager, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We're delighted to hear that our central location and proximity to the train station added convenience to your visit, and that our recent renovations met your expectations for comfort and style. It's also gratifying to know that you found the cleanliness of our rooms and the overall condition of our hotel to be impeccable. We take great pride in our service and are thrilled that it contributed positively to your experience.We look forward to welcoming you back. Best wishes,Davide Bonaccorso, Manager
by A traveller
Great place
Posted Jan. 28, 2024 on HotelsGreat rooms, great location and beautiful lobby the service was exceptional.
Comment from Hotel Management
Jan. 30, 2024 by Davide Bonaccorso, Manager, Hotel Management
Dear Guest,Thank you very much for sharing your positive review.We are thrilled to hear that our rooms and the location met your expectations and that our lobby's beauty enhanced your stay. It's also wonderful to know that the service provided by our team was exceptional, reflecting our commitment to guest satisfaction.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager
by A traveller
Posted Jan. 14, 2024 on Hotels
Comment from Hotel Management
Jan. 19, 2024 by Davide Bonaccorso, Direttore, Hotel Management
Gentile Ospite,Grazie per averci fatto conoscere la sua opinione.Siamo felici di sapere che la sua permanenza nel nostro albergo sia stata in generale positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e la sua valutazione ci incoraggia a proseguire su questa strada.In attesa di poterla accogliere di nuovo presso il Royal Hotel Carlton, le porgiamo i nostri cordiali saluti.Davide Bonaccorso, Direttore
by A traveller
Recommend it
Posted Jan. 10, 2024 on HotelsEverything about this hotel was excellent. The staff was very friendly and addressed any problems immediately. We really enjoyed our stay. Easily walkable from train station.
Comment from Hotel Management
Jan. 19, 2024 by Davide Bonaccorso, Manager, Hotel Management
Dear Guest,It was a pleasure to receive this great review.We're delighted to hear that our staff's attentiveness significantly contributed to your enjoyment. It's also rewarding to know that the cleanliness of our rooms met your expectations, reflecting our dedication to providing a pristine environment for our guests. Additionally, the convenient location near the train station is indeed one of the many aspects our guests find appealing for its accessibility.We look forward to welcoming you on your next trip.Best wishes,Davide Bonaccorso, Manager
