Ratings based on 910 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great experience
Posted Mar. 4, 2024 on HotelsVery nice hotel. Front desk gentleman was amazing.
Comment from Hotel Management
Mar. 4, 2024 by Shakira, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a 10/10 experience at our hotel. It is our top priority to ensure that our guests have a memorable stay, and we are thrilled that we were able to exceed your expectations. We hope to have the pleasure of welcoming you back in the future. Thank you again for choosing our hotel.
by A traveller
Posted Mar. 3, 2024 on Hotels
Room was priced at $106 after tax thought I was saving money by booking this location. Hotel charges $50 incidental fee + $80 cleaning fee for pets breakfast is an extra $45.00 costing almost $281 for a nights stay, a few working channels & the building is tucked back in a back of an industrial parking lot with no main entrance to the road. Hotel was clean & staff was friendly but not worth the price.
Comment from Hotel Management
Mar. 6, 2024 by Kate, Hotel Management
Hello,I'm sorry for any confusion regarding the rate. Yes, we have a 50 authorization per day. While we are pet friendly, we do charge a 75 pet fee plus tax. This is because we perform a deep cleaning in rooms where pets have stayed with us to ensure that future guests have a comfortable stay. Although breakfast is not typically included, we are proud to offer a range of à la carte menu options for both breakfast and dinner at the Bistro. We are glad that you enjoyed the hospitality we provided and hope to see you again soon.
by A traveller
Posted Mar. 3, 2024 on Expedia
It was good
Comment from Hotel Management
Mar. 3, 2024 by Jared, Hotel Management
Dear Phetsile,We hope this message finds you well. We wanted to take a moment to express our heartfelt gratitude for choosing the Courtyard Boston/Billerica for your recent stay. It was a pleasure having you as our guest, and we sincerely appreciate your decision to stay with us.Your comfort and satisfaction are our top priorities, and we’re thrilled to hear that you had an enjoyable experience during your time with us. Our dedicated team strives to create a welcoming and memorable atmosphere for all our guests, and your feedback is a testament to their hard work and dedication.If there is anything else you would like to share about your stay or if you have any suggestions for how we can make your next visit even more exceptional, please do not hesitate to reach out to us. Your input is invaluable to us as we continuously strive to improve our services.Once again, thank you for choosing the Courtyard Boston/Billerica. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A traveller
Posted Feb. 26, 2024 on Expedia
Seems to be in a dead area and not close to restaurants.
The hotel restaurant tasted blah.
Comment from Hotel Management
Mar. 3, 2024 by Jared, Hotel Management
Hello Matt,I'm sorry to hear your stay with us was less than ideal. We are always looking for more feedback, so please let us know what we can do to approve our Bistro menu. We hope to see you again in the future, and we hope to make your next stay better.
by A traveller
Posted Feb. 12, 2024 on Expedia
Did like that it had its own bistro and starbucks but it wasnt open very late!
Comment from Hotel Management
Feb. 13, 2024 by Jared, Hotel Management
Dear Michael,We hope this message finds you well. We wanted to take a moment to express our heartfelt gratitude for choosing the Courtyard Boston/Billerica for your recent stay. It was a pleasure having you as our guest, and we sincerely appreciate your decision to stay with us.Your comfort and satisfaction are our top priorities, and we’re thrilled to hear that you had an enjoyable experience during your time with us. Our dedicated team strives to create a welcoming and memorable atmosphere for all our guests, and your feedback is a testament to their hard work and dedication.If there is anything else you would like to share about your stay or if you have any suggestions for how we can make your next visit even more exceptional, please do not hesitate to reach out to us. Your input is invaluable to us as we continuously strive to improve our services.Once again, thank you for choosing the Courtyard Boston/Billerica. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 27, 2024 by Jared, Hotel Management
Dear Jose,We hope this message finds you well. We wanted to take a moment to express our heartfelt gratitude for choosing the Courtyard Boston/Billerica for your recent stay. It was a pleasure having you as our guest, and we sincerely appreciate your decision to stay with us.Your comfort and satisfaction are our top priorities, and we’re thrilled to hear that you had an enjoyable experience during your time with us. Our dedicated team strives to create a welcoming and memorable atmosphere for all our guests, and your feedback is a testament to their hard work and dedication.If there is anything else you would like to share about your stay or if you have any suggestions for how we can make your next visit even more exceptional, please do not hesitate to reach out to us. Your input is invaluable to us as we continuously strive to improve our services.Once again, thank you for choosing the Courtyard Boston/Billerica. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A traveller
Posted Jan. 26, 2024 on Hotels
Clean
Comment from Hotel Management
Jan. 27, 2024 by Kate, Hotel Management
Dear Bunthany, We hope this message finds you well. We wanted to take a moment to express our heartfelt gratitude for choosing the Courtyard Boston/Billerica for your recent stay. It was a pleasure having you as our guest, and we sincerely appreciate your decision to stay with us. Your comfort and satisfaction are our top priorities, and we’re thrilled to hear that you had an enjoyable experience during your time with us! Our dedicated team strives to create a welcoming and memorable atmosphere for all our guests, and your feedback is a testament to their hard work and dedication. If there is anything else you would like to share about your stay or if you have any suggestions for how we can make your next visit even more exceptional, please do not hesitate to reach out to us. Your input is invaluable to us as we continuously strive to improve our services. Once again, thank you for choosing the Courtyard Boston/Billerica. We look forward to welcoming you back in the future and providing you with another outstanding stay!
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 21, 2024 by Jared, Hotel Management
Dear Joseph,We hope this message finds you well. We wanted to take a moment to express our heartfelt gratitude for choosing the Courtyard Boston/Billerica for your recent stay. It was a pleasure having you as our guest, and we sincerely appreciate your decision to stay with us.Your comfort and satisfaction are our top priorities, and we’re thrilled to hear that you had an enjoyable experience during your time with us. Our dedicated team strives to create a welcoming and memorable atmosphere for all our guests, and your feedback is a testament to their hard work and dedication.If there is anything else you would like to share about your stay or if you have any suggestions for how we can make your next visit even more exceptional, please do not hesitate to reach out to us. Your input is invaluable to us as we continuously strive to improve our services.Once again, thank you for choosing the Courtyard Boston/Billerica. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Jared, Hotel Management
Dear Elizabeth,We hope this message finds you well. We wanted to take a moment to express our heartfelt gratitude for choosing the Courtyard Boston/Billerica for your recent stay. It was a pleasure having you as our guest, and we sincerely appreciate your decision to stay with us.Your comfort and satisfaction are our top priorities, and we’re thrilled to hear that you had an enjoyable experience during your time with us. Our dedicated team strives to create a welcoming and memorable atmosphere for all our guests, and your feedback is a testament to their hard work and dedication.If there is anything else you would like to share about your stay or if you have any suggestions for how we can make your next visit even more exceptional, please do not hesitate to reach out to us. Your input is invaluable to us as we continuously strive to improve our services.Once again, thank you for choosing the Courtyard Boston/Billerica. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Jared, Hotel Management
Dear Alla,We hope this message finds you well. We would like to express our sincere apologies for any inconvenience or dissatisfaction you may have experienced during your recent stay at Marriott.Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short of meeting your expectations. We take your feedback seriously and are committed to addressing the issues you encountered to ensure a better experience for our guests in the future.Please know that your concerns have been shared with our management team, and we are taking immediate steps to rectify the situation. Your valuable feedback helps us identify areas for improvement, and we genuinely appreciate your honesty.We hope you will give us another opportunity to provide you with the exceptional service that Marriott is known for.If there are any specific details you would like to share or discuss further, please feel free to contact our Guest Services team. Your satisfaction is of utmost importance to us, and we are committed to making things right.Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Thank you for choosing Marriott, and we look forward to the opportunity to welcome you back in the future.
