Note fondée sur 893 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Customer Service, Gestion de l’hôtel
Noel, your 4-star rating of Courtyard by Marriott Boston-Cambridge is greatly appreciated. We hope you enjoyed your stay and we look forward to welcoming you back for an even better experience next time.Mohamed HasheshGeneral Manager
par un voyageur
Publié le 5 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2023 par Customer Service, Gestion de l’hôtel
Thanks for the perfect rating, Sylvain!We're pleased to hear that you have fully enjoyed your stay at Courtyard by Marriott Boston-Cambridge, as we strive to create a full service experience for our guests. We can't wait to see you again soon!Mohamed HasheshGeneral Manager
par un voyageur
Publié le 16 juill. 2023 sur Expedia
warm, pleasant, smiling welcome
congratulations to all the team
magnificent and comfortable hotel
a big thank you to BRAHIM for his kindness
cecile chartier
Commentaires de Gestion de l’hôtel
17 juill. 2023 par Customer Service, Gestion de l’hôtel
Cecile, it's heartening to hear such kind words about your experience at the Courtyard by Marriott Boston-Cambridge. We strive to create a warm, welcoming atmosphere for every guest, so we're delighted to hear that our team could provide just that for you.Your specific mention of your interaction with Brahim is very uplifting. It's encouraging to hear that his kindness stood out during your stay. Our staff continuously aspire to give their best, and acknowledgments like this really buoy their spirits. We will make sure your kind words are passed on to Brahim, who we are sure will be encouraged by your praise.We are continually inspired by guests like you who spread positivity, and we certainly look forward to the pleasure of welcoming you back, ensuring our hotel continues to be a haven of comfort and kindness for you.Mohamed HasheshGeneral Manager
par un voyageur
Publié le 4 juill. 2023 sur Expedia
Gym equipement poor condition, even some are broken.
Grab & Go section logistic to be reorganize.
Pricing confusion.
Employee wearing there personal clothes, at least consider a minimal uniform.
Commentaires de Gestion de l’hôtel
5 juill. 2023 par Customer Service, Gestion de l’hôtel
Hello Francis,Thank you for taking the time to provide feedback regarding your recent stay. We deeply regret to acknowledge the issues you faced, and we appreciate your suggestions as they provide us avenues for improvement. Let's dive into each point to assure you that your concerns are being addressed adequately.You voiced concerns about our fitness center equipment not being up to the standard you expected. We want our guests to have access to quality facilities that support their wellness when they stay with us, so it's disappointing to hear that they fell short for you. We understand how important reliability and good condition of gym equipment are for maintaining a regular fitness regimen. We are looking into these issues and will take appropriate measures to rectify them, ensuring a better workout experience for all our guests.From your comments about our Grab & Go section, it seems you found the layout and organization to be less than satisfactory. Your comfort and convenience are paramount to us, so we aim to improve upon this area based on your observations. We want to make sure that access to snacks is as convenient and hassle-free as possible, so we will review the current setup and make necessary adjustments.We value your feedback, Francis, and hope to use these insights to make improvements that will enhance the entire guest experience. We hope you give us the opportunity to provide a more pleasant stay in the future. Thank you once again for your review.Mohamed HasheshGeneral Manager
par un voyageur
Hôtel vieillot mais personnel accueillant
Publié le 15 avr. 2022 sur HotelsLa situation face à la rivière est agréable et le personnel très serviable mais l'hotel mérite une remise en état. Notre salle de bain manquait de lumière, le mobilier était vieillot et le petit déjeuner médiocre.
Commentaires de Gestion de l’hôtel
16 avr. 2022 par Customer Service, Gestion de l’hôtel
Nous apprécions les commentaires, Pascale.
Nous sommes déçus que votre séjour chez nous n'ait pas été idéal. Il est dommage que vous ayez constaté une baisse de la qualité de nos hébergements. Nous nous soucions du confort de nos clients, nous répondrons donc à vos préoccupations avec notre équipe à l'avenir.
Nous espérons avoir l'occasion de vous accueillir à nouveau bientôt pour une expérience plus positive.
Mohamed Hashesh
General Manager
par un voyageur
Publié le 22 déc. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
22 déc. 2021 par Customer Service, Gestion de l’hôtel
Thanks for the amazing rating, Vincent!
We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Courtyard by Marriott Boston-Cambridge!
Mohamed Hashesh
General Manager
par un voyageur
Publié le 15 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
16 oct. 2019 par Customer Service, Gestion de l’hôtel
Thanks for the amazing rating!
We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience! Have a lovely day!
Mohamed Hashesh
General Manager
par un voyageur
Publié le 9 sept. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2019 par Customer Service, Gestion de l’hôtel
We appreciate your lovely rating!
The satisfaction of our guests is important to us so we can't wait to see you again soon. We want to share an even more fantastic experience with you next time. Have a great day!
Mohamed Hashesh
General Manager
par un voyageur
Publié le 11 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
12 août 2019 par Customer Service, Gestion de l’hôtel
We appreciate your lovely rating!
The satisfaction of our guests is important to us so we can't wait to see you again soon. We want to share an even more fantastic experience with you next time. Have a great day!
Mohamed Hashesh
General Manager
par un voyageur
Publié le 13 mai 2019 sur Expedia
Commentaires de Gestion de l’hôtel
14 mai 2019 par Customer Service, Gestion de l’hôtel
Thanks for the outstanding rating!
We're delighted your time with us was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you. Have a splendid day!
Neil Dang
Hotel Manager
