Ratings based on 912 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 26, 2024
Very clean and comfortable hotel. Rooms are nice and beds are good. Stay here..you won't go wrong!
Comment from Hotel Management
May 28, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
by A traveller
Posted Mar. 3, 2024 on Expedia
EXPEDIA INCORRECTLY AND INACCURATELY LABELED AS A 4 STAR HOTEL. IT IS NOT EVEN CLOSE TO BEING A 4 STAR HOTEL. THE FACILITIES ARE 2 STAR AT BEST. THE ROOM IS MINIMAL. THE BATHROOM IS UNACCEPTABLE WITH A BATH THAT IS UNUSEABLE AND A SINK THAT IS A BOWL WITH NO COUNTER. THE BACL OF THE SHOWER IS THE ONLY SPACE TO PLACE ONES' TOILETRIES. THE BEST IS WORN OUT AT BEST. THE HOTEL OFFERS NICE QUALITIES SOAPS ETC BUT THIS DOES NOT COMPENSATE FOR A 2 STAR EXPERIENCE.
Comment from Hotel Management
Mar. 25, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding our quality and the bathroom on your recent visit. I have shared your feedback with the Chief of Maintenance to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.
by A traveller from Billings
Posted Mar. 2, 2024 on Expedia
Very friendly staff. Very easy home base for things we needed to do
Comment from Hotel Management
Mar. 4, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
by A traveller from Cerulean
Posted Mar. 2, 2024 on Expedia
The staff were very friendly and efficient. The room was extremely clean and quiet. Breakfast buffet was yummy and the fitness/workout room was great! Highly recommend.
Comment from Hotel Management
Mar. 4, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
by A traveller
Posted Feb. 27, 2024 on Expedia
Nice big room. Great staff
Tub n pool decent
Taco Bell next door
Comment from Hotel Management
Feb. 28, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.As a Guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
by A traveller
Posted Feb. 27, 2024 on Expedia
Well appointed room. Friendly and accommodating staff.
Comment from Hotel Management
Feb. 28, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.As a Guest you are truly valued.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
by A traveller
Posted Feb. 27, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
by A traveller
Posted Feb. 22, 2024 on Expedia
1240 am room above me runnjng & stomping. It waz awful. I was recovering from surgery & thats unacceptable. Went on for about 45 mintues, then lobby guy took care of it.
Comment from Hotel Management
Feb. 23, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to host you in the future.
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by GM-Nichole Parker , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Airport-University. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
