Ratings based on 917 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
No Cash
Posted Mar. 18, 2024 on HotelsWell they ONLY expect Card no cash 🙄
Comment from Hotel Management
Mar. 20, 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience caused by our payment policy. Please understand that it is our hotel's standard practice not to accept cash payments, as we require a valid credit or debit card on file for incidentals during your stay. We regret any miscommunication regarding this policy and appreciate your understanding. We truly enjoyed hosting you and look forward to welcoming you back the next time your travels bring you to our area.Sincerely,Hotel Management
by A traveller
Horrible Property
Posted Mar. 15, 2024 on HotelsThe room that we had requested and paid for at the time of booking wasn't available. Instead of a king bed they gave us a room with a full-size bed. also, the room was disgusting. there was dirt and leaves on the carpet, they shower had mildew and there was dried vomit in the toilet. Obviously, the room had not been cleaned. We requested a full refund for this stay. The hotel agreed but said that Hotels.com needed to call and request the refund.
Comment from Hotel Management
Mar. 19, 2024 by Hotel Management, Hotel Management
Dear Dawn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
by A traveller
Posted Mar. 15, 2024 on Hotels
Terrible! Horrible! Unbelievable!
Comment from Hotel Management
Mar. 18, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you were unable to enjoy your stay. We hope to have another occasion that exceeds your expectations and welcomes you back soon.Sincerely,Hotel Management
by A traveller
Posted Mar. 8, 2024 on Expedia
Gross.
Comment from Hotel Management
Mar. 8, 2024 by Taylor Ryan, Hotel Management
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.I am concerned about the housekeeping service issues you mention. I apologize our housekeeping services did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future.
by A traveller
Posted Mar. 2, 2024 on Expedia
Very peaceful surroundings
by A traveller
Posted Feb. 17, 2024 on Expedia
Urine smell in the stairs and room smelled when entering first time
Comment from Hotel Management
Feb. 20, 2024 by Taylor Ryan, Hotel Management
Hello, Thank you first taking the time to respond to our post reviews. Your feedback is greatly appreciated and here at Extended Stay America we strive to provide the best quality of service. We are sadden o hear that your room had an odor and have taken the appropriate measures to discontinue this issue. Please allow us to earn your business in the near future. Thank you for staying with us here at Extended Stay America Brea.
by A traveller
Posted Feb. 16, 2024 on Expedia
by A traveller
Posted Feb. 11, 2024 on Expedia
by A traveller
Posted Feb. 3, 2024 on Expedia
by A traveller
Posted Jan. 29, 2024 on Expedia
Dirty
Comment from Hotel Management
Jan. 30, 2024 by Hotel Management , Hotel Management
Dear Jae Sook, Thank you for being our guest and for your valuable feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
