Ratings based on 938 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 16, 2024 on Expedia
no fridge!
Comment from Hotel Management
Mar. 16, 2024 by Ana, Hotel Management
Dear Wai kuen, thank you for your feedback. We appreciate your positive rating. Please note that our hotel policy does not include fridges in the rooms, however we are happy to keep your medicine in the fridge for you. We hope you had a comfortable stay with us. Best regards,Ana ibis Brighton City Centre - Station
by A traveller
IBIS Brighton City Centre
Posted Mar. 15, 2024 on HotelsVery convenient location near Brighton railway station. Well insulated from street noise so a good nights sleep. Reception staff very helpful with information and answering questions. The room was spacious and clean. The room itself needs updating though. No electrical sockets near the bed or USB sockets to charge a mobile phone. As a city centre site on a lower floor the window view is of the street. I added a breakfast option which was good.
Comment from Hotel Management
Mar. 16, 2024 by Ana, Hotel Management
Dear Frank,Thank you for sharing your detailed feedback with us. We are glad to hear that you found our hotel's location near Brighton railway station to be convenient and that you had a good night's sleep due to the well-insulated rooms. We are pleased that the reception staff were helpful and that you found the room spacious and clean.We appreciate your comments regarding the need for room updates, including the lack of electrical sockets near the bed and USB charging points. Your feedback is important to us, and we will take this into consideration for future improvements to enhance our guests' comfort and convenience.It's great to know that you enjoyed the breakfast option and found it to be good. We are pleased that you had a positive overall experience during your stay.Thank you for choosing our hotel, and we look forward to welcoming you back for another stay in the future.
by A traveller
Posted Mar. 15, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Ana, Hotel Management
Dear Sylvia,Thank you for taking the time to provide us with your rating. We are glad to hear that you had a positive stay overall. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We look forward to welcoming you back and hope to exceed your expectations on your next stay. Thank you for choosing our hotel!
by A traveller
Posted Mar. 12, 2024 on Hotels
Lack of pillows, only one sore pillow provide for a double bed couple to stay.
The paying for parking is unclear, as the email went to junk it wasn’t u till I arrived at the hotel that I found parking was in a separate location and I was required to pay. I think this is something that needs to be mentioned when booking, as parking is an important factor when going away somewhre.
Comment from Hotel Management
Mar. 16, 2024 by Ana, Hotel Management
Dear Chloe,Thank you for sharing your feedback with us. We are sorry for the inconvenience you experienced during your stay. We understand the importance of having adequate pillows for a comfortable night's sleep, and we regret that there was a lack of pillows provided in your room. Your comments will be shared with our housekeeping team to ensure that such oversights are rectified.Regarding the parking situation, we are sorry for any confusion or inconvenience caused by the unclear communication about parking arrangements. We will review our booking process and communication to ensure that guests are well informed about parking details before their arrival.Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more seamless and comfortable stay in the future.Kind regards,Aana
by A traveller
Posted Mar. 11, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Ana, Hotel Management
Dear Andrew,Thank you for taking the time to provide us with your rating. We are glad to hear that you had a positive stay overall. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We look forward to welcoming you back and hope to exceed your expectations on your next stay. Thank you for choosing our hotel!
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 31, 2024 by chris, Hotel Management
Dear Simon, Thank you for your kind review, we are pleased to see that you enjoyed your stay with us, and we hope to welcome you back again in the future.Best regards, -Chris
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Ana, Hotel Management
Dear Mark,Thank you for taking the time to provide us with your rating. We are glad to hear that you had a positive stay overall. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We look forward to welcoming you back and hope to exceed your expectations on your next stay. Thank you for choosing our hotel!
by A traveller
Posted Mar. 10, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Ana, Hotel Management
Dear Jonathan,Thank you for taking the time to provide us with your rating. We are glad to hear that you had a positive stay overall. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We look forward to welcoming you back and hope to exceed your expectations on your next stay. Thank you for choosing our hotel!
by A traveller
Posted Mar. 8, 2024 on Expedia
Idiosyncratic bathroom pods work reasonably well but are not especially "roomy".
The toilet flush in our room did need repeated pressing to ensure that it not continally dribble water.
The room was rather cold and required running the airconditioning heater on it maimum setting to heat up the room.
The views over office blocks from our room on level 4 were unappealng.
The bed was on the hard side and we coud only find one spare pillow in our room.
There were no USB carge points in the room.
Comment from Hotel Management
Mar. 12, 2024 by Ana, Hotel Management
Dear Sean,Thank you for sharing your detailed feedback with us. We appreciate your comments regarding the amenities provided in the room.Your feedback is invaluable to us as we continuously strive to improve our guests' experiences. We will address these concerns with our team to ensure that necessary adjustments and enhancements are made to provide a more comfortable and enjoyable stay for our guests. Your satisfaction is important to us, and we value your input.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards,Ana
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 12, 2024 by Ana, Hotel Management
Dear Louise,Thank you so much for your fantastic feedback and for rating your experience with us a 10 out of 10! We are thrilled to hear that you had such a wonderful stay. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. We look forward to welcoming you back for another exceptional stay in the future. Thank you for choosing us!
