Ratings based on 952 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 14, 2024 on Expedia
Comfy and great location!
Comment from Hotel Management
Feb. 29, 2024 by HENK, Hotel Management
Thank you for staying at NH hotel Brugge. Your valuable feedback enables us to improve our services toward the guests and improve their stay with us. Kind regards, Henk - receptionist
by A traveller
Posted Feb. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by HENK, Hotel Management
Thank you for staying at Nh hotel Brugge. Your valuable feedback enables us to improve the services toward our guests. Kind regards, Henk - receptionist
by A traveller
Posted Feb. 12, 2024 on Expedia
Comment from Hotel Management
Feb. 14, 2024 by HENK, Hotel Management
Thank you for staying at Nh hotel Brugge. Your valuable feedback enables us to improve the services toward our guests. Kind regards, Henk - receptionist
by A traveller
A beautiful hotel in a beautiful town.
Posted Feb. 12, 2024 on HotelsThe staff were absolutely amazing and very very helpful.
The few thibgs that kind of let the score dow was that we were staying in a room that had no loft to it. Not a problem but you would expect this calibre of hotel to have a lift.
The bed was really bad as it was like a fold up bed. Very creaky and noisy. We were there for a conference and we did not get good sleep at all. My husband missed the morning training as he did not sleep very well. There was a gap between the edge of bed and where the pillows were placed. This was a big letdown for our experience.
The room did not have any tissues. I had to ask for more tea bags etc.
It is a beautiful hotel but very dated i feel.
We travel alot and we were happy but with these few points could have been better.
On a positive the staff were amazing. Breakfast is very good!
Facilities in reception like water, tea, coffee etc outstanding.
Comment from Hotel Management
Feb. 14, 2024 by HENK, Hotel Management
Thank you for staying at Nh hotel Brugge. Your valuable feedback enables us to improve the services toward our guests. Kind regards, Henk - receptionist
by A traveller
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by HENK, Hotel Management
Thank you for staying at NH hotel Brugge. Your feedback can help us to improve our efforts in order to giver our guest a good stay. Henk - receptionist
by A traveller
Posted Jan. 15, 2024 on Hotels
Comment from Hotel Management
Feb. 8, 2024 by HENK, Hotel Management
Thank you for staying at NH hotel Brugge. Your feedback helps us to continue doing our best to give the our guests an enjoyable stay. Henk - receptionist
by A traveller
Posted Jan. 11, 2024 on Expedia
Unpleasant surprise for a NH property. It needs maintainace, Room could not be more noisy you could hear every step from all guests above, lamp on top of bed would not turn off, and they never fixed it, a towel had to be put over it to be able to sleep, torn fabric on the window curtains, shower curtain dirty. Staff at front desk just claim there were no other rooms since the host "groups"and it seems is the priority and it should be level as a group-noisy hotel! We ve always favor NHs brand while traveling and this was a total unpleasent surprise. Would never recomend it
Comment from Hotel Management
Jan. 16, 2024 by Dominique, Hotel Management
Dear guest,We want to thank you for your comments regarding your stay in our hotel.We deeply regret the fact that you were disappointed and we would like to express our sincere apologies.Kind rgards,Dominique PoelvoordeQuality Coordinator
by A traveller
Posted Jan. 6, 2024 on Hotels
This is a nice hotel in a lovely city. I had a lot of difficulty with the front desk as I had paid through hotels.com in advance and the hotel claimed I hadn’t. That put a damper on my visit. Luckily, the hotels.com virtual chat assistant saved the day. Thank you hotels.com!!
Comment from Hotel Management
Feb. 8, 2024 by HENK, Hotel Management
Thank you for staying at NH hotel Brugge. We do apologize for the inconvenience. Your feedback can help us to improve our efforts in order to giver our guest a good stay. Henk - receptionist
by A traveller
Great location
Posted Jan. 1, 2024 on HotelsGreat location, helpful staff, nice hotel. Room spacious, just not that clean. Bathroom had alot of hair left in it on the walls in the shower and sink. Glasses also dirty. I would stay again
Comment from Hotel Management
Feb. 8, 2024 by HENK, Hotel Management
Thank you for staying at NH hotel Brugge. We do apologize for the inconvenience. Your feedback can help us to improve our efforts in order to giver our guest a good stay. Henk - receptionist
by A traveller
Posted Jan. 1, 2024 on Expedia
Comment from Hotel Management
Feb. 8, 2024 by HENK, Hotel Management
Thank you for booking NH hotel Brugge. Your valuable feedback enables us to improve our efforts in order to give our guests an enyoyable stay. Henk - receptionist
